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- Tasks: Manage daily IT infrastructure operations and resolve incidents efficiently.
- Company: Join Bodycote, a global leader in heat treatments and thermal processing services.
- Benefits: Enjoy a competitive salary, pension matching, free parking, and refreshments.
- Why this job: Be part of a dynamic team impacting various industries while enhancing your IT skills.
- Qualifications: 5+ years in Windows environments; certifications in Microsoft, VMware, or Cisco preferred.
- Other info: Opportunity to collaborate globally with diverse teams across 165 locations.
The predicted salary is between 36000 - 60000 £ per year.
Bodycote operates an international network of facilities serving a wide range of industries including aerospace, defence, automotive, power generation, oil & gas, construction, machine building, medical and transportation. Bodycote is the world’s leading provider of heat treatments and specialist thermal processing services and is a vital link in the manufacturing supply chain, employing over 4,500 people in 22 countries. We recognise that the success of our business depends upon the skills, commitment and loyalty of our people. We strive to offer a working environment where these attributes are rewarded and valued.
Bodycote Group IT is looking for an IT Infrastructure Support specialist to manage day-to-day IT infrastructure operations, taking ownership of incident and request resolution in line with defined processes and agreed service levels.
Main responsibilities:
- Responsible for maintaining the Data Centre infrastructure hosting legacy ERP systems and the applications associated with those systems including daily checks and resolution of any identified events and incidents.
- Responsibility for resolving incidents & requests in line with the defined ITIL based processes and to agreed Business service levels.
- Day to day management of the Bodycote infrastructure covering technologies around AD, Group Policy, Servers/OS & Storage, Backup, Email, WAN/LAN, Security, Internet, Remote Access and Thin Client.
- Monitoring, auditing, checking availability & capacity, patching and applying changes in line with the agreed change management process.
- Collaborating globally with Bodycote IT resources, supporting over 3400 IT users in over 165 locations.
- Involvement in new and ongoing BAU IT projects to upgrade and improve the Bodycote infrastructure.
Qualifications, experience and skills:
- Minimum of 5 years of experience supporting a complex windows based environment.
- Strong technical background covering Active Directory, Exchange 2016, Exchange Online, Office 365, Azure Services, Remote Desktop and Terminal Services.
- Microsoft, VMware or Cisco professional certifications.
- Windows server 2003 through 2022.
- SQL Server – legacy through to current versions.
- Understanding of networking fundamentals (LAN, WAN and Switches).
- Back up technologies, including cloud hosted services and on prem appliances.
- Experience working with Cloud hosted IT Services.
- Antivirus technologies.
- Working knowledge of the ITIL framework.
- ITIL Certified to Foundation Level.
- Dell VxRail.
- Able to speak any other language than English used in other Bodycote locations.
Personal Qualities:
- A high-energy professional who can make a real impact within Group IT and work effectively towards a common vision or goal.
- Strong written and verbal communication skills.
- Excellent active listening and analytical abilities.
- A flexible approach and outstanding interpersonal skills – the ability to work well within, and motivate, a team is essential.
- Able to perform consistently and deliver results under pressure.
- Self-motivated with the ability to work independently without direct supervision.
- Professional and confident in dealing with customers, suppliers, and peers at all levels.
Salary / package:
- Pension – match contribution from 4% – 10%.
- Life Assurance – 2 x annual salary rising to 4 x if join Company pension.
- Free parking on all sites.
- Free refreshments provided.
- An entitlement to full pay whilst off sick for a limited number of days (in addition to your statutory sick pay entitlement).
How to apply:
Please send your CV, along with your salary expectations, using the contact options above. Internal applicants are kindly asked to inform their current line manager of their application. Please note: If you have not heard from us within two weeks, your application has not been successful on this occasion. However, we will retain your CV on file and may contact you if a suitable opportunity arises in the future. We wish you the best of luck in your job search.
IT Infrastructure Support employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Infrastructure Support
✨Tip Number 1
Familiarise yourself with Bodycote's operations and the industries they serve. Understanding their specific needs in IT infrastructure can help you tailor your conversations during interviews, showcasing how your skills align with their goals.
✨Tip Number 2
Brush up on your knowledge of ITIL processes, as this role heavily relies on them. Being able to discuss your experience with incident resolution and change management will demonstrate your readiness for the position.
✨Tip Number 3
Highlight any experience you have with cloud services and backup technologies, especially if you have worked with Azure or similar platforms. This is crucial for managing Bodycote's IT infrastructure effectively.
✨Tip Number 4
If you speak any of the languages used in Bodycote locations, make sure to mention this. It can set you apart from other candidates and show your ability to communicate with a diverse team.
We think you need these skills to ace IT Infrastructure Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT infrastructure support, particularly with technologies mentioned in the job description such as Active Directory, Exchange, and cloud services. Use specific examples to demonstrate your skills.
Craft a Strong Cover Letter: Write a cover letter that addresses Bodycote directly. Explain why you are interested in the role and how your background aligns with their needs. Mention your experience with ITIL processes and your ability to work under pressure.
Highlight Certifications: If you have any relevant certifications like Microsoft, VMware, or Cisco, make sure to list them prominently. This will show that you have the necessary qualifications for the role and can handle the technical demands.
Follow Application Instructions: When applying, ensure you send your CV along with your salary expectations as specified. Double-check that you have included all required documents and that your application is submitted through the correct channels on our website.
How to prepare for a job interview at JR United Kingdom
✨Know Your Technical Stuff
Make sure you're well-versed in the technologies mentioned in the job description, such as Active Directory, Exchange, and Azure Services. Brush up on your knowledge of Windows Server versions and SQL Server, as these will likely come up during technical questions.
✨Demonstrate ITIL Knowledge
Since the role involves ITIL-based processes, be prepared to discuss your understanding of ITIL principles. Share examples of how you've applied ITIL practices in previous roles, especially in incident and request resolution.
✨Showcase Your Communication Skills
With a global team and diverse user base, strong communication skills are essential. Practice explaining complex technical concepts in simple terms, and be ready to demonstrate your active listening abilities during the interview.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to work under pressure. Think of past experiences where you successfully resolved incidents or managed IT projects, and be ready to share those stories.
