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- Tasks: Coordinate service and maintenance schedules while delivering top-notch customer service.
- Company: Join Mitsubishi Electric, a leader in tech innovation for a sustainable future.
- Benefits: Enjoy 25 days of annual leave, flexible working options, and private medical insurance.
- Why this job: Be part of a dynamic team focused on positive change and excellent service.
- Qualifications: Previous scheduling experience and strong admin skills are essential.
- Other info: Join our fun sports and social club for events like theatre trips and paintball!
The predicted salary is between 30000 - 42000 £ per year.
About us:
We, the Mitsubishi Electric Group, contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity. \”Changes for the Better\” represents the Mitsubishi Electric Group’s attitude to \”always strive to achieve something better\”, as we continue to change and grow. Each one of us shares a strong will and passion to continuously aim for change, reinforcing our commitment to creating \”an even better tomorrow\”.
Role summary:
The main purpose of the role is to carry out Service and Maintenance administration and scheduling of the commercial chiller field based engineering team with heavy focus on providing excellent customer service at all times, to invoice all completed works and to also provide support to the Regional Service Manager and other members of the Operations team of Service Coordinators.
The role requires a happy to help and positive attitude, strong administration skills, excellent organisational skills, excellent communication skills, time management, team work and welcomes new ideas with a positive mindset to change.
Skills/Experience:
- Previous scheduling experience within the same or similar field service sector
- High level of administration experience
- Personal attributes: self-motivated, driven, numerate, organised, punctual, assertive, professional,
- personable, numerate and resourceful.
- Excellent communication skills (both written and verbal).
- Analytical with excellent attention to detail.
- Excellent time management, multitasking skills and ability to meet deadlines set.
- Ability to work under pressure and use own initiative.
- Excellent business sense, commercial awareness and negotiation skills.
- Ability to work effectively both individually and as part of a team.
- Desirable skills SAP / CRM / Previous experience in a refrigeration / air conditioning / chiller sector
- IT Literate and competent user of Microsoft packages (Outlook, Excel, Word & PowerPoint)
In return for your commitment, we will offer you some fantastic benefits:
- Generous annual leave allowance – 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year
- Flexible Working – we offer a range of flexible working options that include working from home or hybrid working
- Pension
- Life Assurance
- Group Income Protection Scheme
- Private Medical, Dental Insurance and a Cash Plan Scheme – Single cover funded by Mitsubishi
- Access to Mitsubishi’s very own discount platform
- Colleague Referral Scheme
- Holiday Buy
- Long Service Awards
- Cycle to Work Scheme
- Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts)
- Employee Assistance Programme including additional services Eldercare & Best Doctors
Equality and Diversity:
As the business environment around Mitsubishi Electric Group is rapidly changing, providing a workplace where employees can work to their full potential regardless of gender or age is essential to business development.
Mitsubishi Electric | Service Co-Ordinator employer: Mitsubishi Electric
Contact Detail:
Mitsubishi Electric Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mitsubishi Electric | Service Co-Ordinator
✨Tip Number 1
Familiarize yourself with the specific tools and software mentioned in the job description, such as SAP and CRM systems. Having a solid understanding of these platforms will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Highlight your previous scheduling experience in similar sectors during your conversations. Be prepared to share specific examples of how you managed time effectively and coordinated tasks under pressure, showcasing your organizational skills.
✨Tip Number 3
Emphasize your customer service skills in discussions. Mitsubishi Electric values excellent customer service, so be ready to discuss how you've gone above and beyond to meet client needs in past roles.
✨Tip Number 4
Show your enthusiasm for continuous improvement and innovation. Share ideas or experiences where you contributed positively to a team or process, aligning with Mitsubishi Electric's commitment to 'Changes for the Better'.
We think you need these skills to ace Mitsubishi Electric | Service Co-Ordinator
Some tips for your application 🫡
Understand the Company Culture: Familiarize yourself with Mitsubishi Electric's values and mission. Highlight how your personal values align with their commitment to continuous improvement and customer service in your application.
Tailor Your CV: Make sure your CV reflects relevant scheduling and administration experience. Emphasize skills such as time management, communication, and teamwork that are crucial for the Service Co-Ordinator role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Provide specific examples of how your previous experience has prepared you for the responsibilities outlined in the job description.
Highlight Relevant Skills: Clearly outline your proficiency in Microsoft Office and any experience with SAP or CRM systems. Mention your ability to work under pressure and your attention to detail, as these are key attributes for the position.
How to prepare for a job interview at Mitsubishi Electric
✨Show Your Customer Service Skills
Since the role emphasizes excellent customer service, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your positive attitude and willingness to help.
✨Demonstrate Your Organizational Abilities
Discuss your experience with scheduling and administration. Provide examples of how you have managed multiple tasks effectively, especially under pressure, to showcase your strong organizational skills.
✨Communicate Clearly and Confidently
Excellent communication is key for this position. Practice articulating your thoughts clearly and confidently, both verbally and in writing. Be ready to discuss how you ensure effective communication within a team.
✨Embrace Change and New Ideas
Mitsubishi Electric values innovation and adaptability. Share instances where you welcomed change or contributed new ideas in your previous roles. This will demonstrate your alignment with their commitment to continuous improvement.
