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- Tasks: Help global customers with their queries and resolve complaints through Live Chat and email.
- Company: Join bet365, a leading online gambling company with a worldwide customer base.
- Benefits: Enjoy competitive salary, annual bonus, hybrid work options, and a day off for your birthday!
- Why this job: Kickstart your career with hands-on training and opportunities for growth into leadership roles.
- Qualifications: Excellent communication skills, attention to detail, and a passion for customer service are key.
- Other info: No prior experience needed; we provide comprehensive training from day one!
The predicted salary is between 15725 - 18400 £ per year.
Our UK Customer Service department is looking for customer-focused individuals to join us.
Experience is not always necessary; as from your very first day, you are learning and developing vital skills in our dedicated training centre. Your support continues with our specialised induction team, who welcome you with a comprehensive hands-on training program.
We know that career progression is important, therefore, we invest in you and your career. Our Advisors have the opportunity to be our future Instructors, Team Leaders and Supervisors.
With a worldwide customer base, the position requires a certain level of flexibility working any five days from seven typically between 07:00-20:30.
The starting salary for this position is competitive increasing to £26,208 per annum upon successful completion of training.
In return, we offer an annual bonus scheme, Company pension and a wide range of other benefits including a day off for your birthday.
This role is eligible for inclusion in the Company’s hybrid working from home policy.
Successful applicants will be required to provide proof of eligibility to work in the UK from their first day of employment.
Preferred Skills, Qualifications and Experience
- Excellent listening skills.
- Outstanding communicator.
- Passion for delivering exceptional customer service.
- Willingness to learn.
- Attention to detail.
- Ability to multi-task.
- Effective problem solver.
- Competent computer, literacy and numeracy skills.
Main Responsibilities
- Assisting our global customers with their queries.
- Providing a first time resolution to customer queries.
- Using internal tools to assist and take ownership of customer enquiries.
- Resolving customer complaints.
- Liaising with internal departments.
- Escalating queries where necessary.
- Investigating issues thoroughly.
- Promoting safer gambling.
- Maintaining awareness of policies, procedures and licensing requirements.
- Communicating with customers via Live Chat and email.
By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy which can be found at https://content001.bet365.com/Careers/Documents/privacypolicy.pdf
bet365 | Customer Service Advisor employer: bet365
Contact Detail:
bet365 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land bet365 | Customer Service Advisor
✨Tip Number 1
Familiarize yourself with the customer service industry, especially in the online gambling sector. Understanding the unique challenges and expectations of customers in this field will help you stand out during the interview process.
✨Tip Number 2
Practice your communication skills, both written and verbal. Since you'll be interacting with customers via Live Chat and email, being able to convey information clearly and effectively is crucial.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully resolved issues in the past. This will demonstrate your capability to handle customer complaints and inquiries effectively.
✨Tip Number 4
Be ready to discuss your flexibility and willingness to work varied hours. Highlighting your adaptability will align well with the company's needs for a customer service advisor who can work any five days from seven.
We think you need these skills to ace bet365 | Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Customer Service Advisor position. Highlight your customer service skills and any relevant experience in your application.
Tailor Your CV: Customize your CV to reflect the skills and qualifications mentioned in the job description. Emphasize your communication skills, attention to detail, and problem-solving abilities, as these are crucial for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for customer service and your willingness to learn. Mention specific examples of how you've successfully handled customer queries or complaints in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, as well as ensuring that all information is accurate and complete.
How to prepare for a job interview at bet365
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for delivering exceptional customer service. Share examples from your past experiences where you went above and beyond to help a customer, even if it's not in a professional setting.
✨Demonstrate Effective Communication Skills
Since the role requires outstanding communication, practice articulating your thoughts clearly. During the interview, listen carefully to questions and respond thoughtfully, showcasing your ability to communicate effectively.
✨Highlight Your Problem-Solving Abilities
Prepare to discuss specific instances where you've successfully resolved issues or complaints. This will demonstrate your capability as an effective problem solver, which is crucial for this position.
✨Emphasize Your Willingness to Learn
The company values individuals who are eager to learn and develop. Be ready to talk about how you approach learning new skills and adapting to new environments, especially in a customer service context.
