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- Tasks: Manage Marine Liability claims and ensure timely settlements while improving service standards.
- Company: Join Tokio Marine HCC, a leading Specialty Insurer with a commitment to innovation and customer care.
- Benefits: Enjoy a competitive salary, hybrid work options, and a dynamic work environment.
- Why this job: Be part of a growing team that values empowerment, creativity, and social impact in the insurance industry.
- Qualifications: 5-10 years of Marine Liability claims experience, excellent communication skills, and ACII qualification preferred.
- Other info: This is a full-time, mid-senior level position based in London.
The predicted salary is between 28000 - 42000 £ per year.
Join to apply for the Senior Claims Adjuster - Marine Liability role at Tokio Marine HCC International.
Position Type: Permanent, 35 hours per week
Hybrid: 3 days in the office, 2 days working from home
Why Tokio Marine HCC?
Standing still is not an option in the current world of Insurance. TMHCC are one of the world’s leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients.
Job Purpose
To manage and handle Marine Liability claims within the London Market Claims team. Reporting to the Marine Liability Claims Manager in the day-to-day operation and control of the claims function, to ensure that the Marine Liability & Special Risk claims are settled in a timely and equitable manner, whilst constantly striving to develop and improve service and quality standards.
Key Responsibilities
- Producing feedback to underwriters and management with regards to the structure of their claim issues and related risk information with the goal to improve the overall standard of underwriting in the company.
- Demonstrate that Lloyds minimum standards are being met at all times and be in a position to assist underwriters and claims adjusters to progress.
- Practice Tokio Marine HCC values, ensuring customers are always treated fairly.
- Ensures all claims allocated are controlled within company philosophies and SLA’s.
- Providing departmental reports where required.
- To be present at market meetings and conference calls when necessary.
- Ensures all complaint related issues and all such incidents are logged and concluded in accordance with company policy.
- Assist internal stakeholders, undertaking any other ad hoc activities/project work required.
- Participate in mentoring and training of other team members.
Skills And Experience Specification
- Ideally at least 5 to 10 years experience of Marine Liability claims, including US Liability experience in the London Market, or/and freight liability.
- An excellent knowledge of ECF and the Lloyd’s Claims Schemes.
- Good experience of handling Binder and Delegated business would be advantageous.
- Excellent interpersonal skills are required as the duties of this role involve liaising with outsourcing partners, negotiation and liaising with brokers, loss adjusters and lawyers.
- Excellent written and verbal communications skills are essential.
- Excellent organization, numeracy and time management skills.
- IT literate with good working knowledge of Microsoft Office.
- ACII qualification or working towards.
What We Offer
The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals. The Tokio Marine HCC Group of companies is an equal opportunity employer.
Senior Claims Adjuster - Marine Liability employer: Tokio Marine HCC International
Contact Detail:
Tokio Marine HCC International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Claims Adjuster - Marine Liability
✨Tip Number 1
Familiarise yourself with the specific Marine Liability claims processes and regulations, especially those relevant to the London Market. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Network with professionals in the marine insurance sector, particularly those who work at Tokio Marine HCC or similar companies. Attend industry events or join relevant online forums to make connections that could provide insights or referrals.
✨Tip Number 3
Prepare to discuss your experience with ECF and Lloyd’s Claims Schemes in detail. Be ready to share specific examples of how you've successfully managed claims and improved service standards in your previous roles.
✨Tip Number 4
Showcase your interpersonal skills by preparing for role-play scenarios during interviews. Practice negotiating and liaising with various stakeholders, as this is a crucial part of the Senior Claims Adjuster role.
We think you need these skills to ace Senior Claims Adjuster - Marine Liability
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Marine Liability claims, particularly within the London Market. Emphasise any specific skills or qualifications that align with the job description, such as knowledge of ECF and Lloyd’s Claims Schemes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your previous experience has prepared you for managing Marine Liability claims and how you embody Tokio Marine HCC's values of fairness and innovation.
Highlight Key Skills: In your application, clearly outline your interpersonal, organisational, and communication skills. Provide examples of how you've successfully liaised with stakeholders, negotiated claims, or mentored team members in past roles.
Proofread Your Application: Before submitting, thoroughly proofread your application to eliminate any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the insurance industry.
How to prepare for a job interview at Tokio Marine HCC International
✨Showcase Your Marine Liability Expertise
Make sure to highlight your experience in Marine Liability claims, especially within the London Market. Be prepared to discuss specific cases you've handled and how your expertise can benefit Tokio Marine HCC.
✨Demonstrate Strong Interpersonal Skills
Since the role involves liaising with various stakeholders, it's crucial to showcase your interpersonal skills. Prepare examples of how you've successfully negotiated or communicated with brokers, loss adjusters, and lawyers in past roles.
✨Familiarise Yourself with ECF and Lloyd’s Claims Schemes
Having a solid understanding of the Electronic Claims File (ECF) and Lloyd’s Claims Schemes is essential. Brush up on these topics and be ready to discuss how you have applied this knowledge in your previous positions.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities in claims management. Think about potential challenges you might face in the role and how you would address them, demonstrating your ability to think critically under pressure.
