Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the Pensions Administration Team with admin tasks and customer enquiries.
- Company: Join a unique local authority managing a £10 billion pension fund.
- Benefits: Enjoy flexible hours, generous leave, and wellbeing initiatives.
- Why this job: Be part of a friendly team in a modern office with a strong public service ethos.
- Qualifications: Previous office experience and Level 2/3 qualification required.
- Other info: Interviews on 27th June 2025; apply early for best chances!
The predicted salary is between 22000 - 24000 £ per year.
We have an exciting opportunity to join our friendly and forward-looking Customer Services team in this well-respected, award-winning organisation managing a £10 billion pension fund.
Who we are: We are both a local authority and a pension fund and we’re unique within the Local Government Pension Scheme as the only democratically accountable single purpose pension organisation in the UK. As a local government body, we have a public sector ethos and place a great deal of importance on our organisational Values and Behaviours – which are all about being honest and accountable, professional, progressive, and empowering. We have a culture that encourages work-life balance, and we offer flexible working hours.
Our newly refurbished Barnsley office provides a state-of-the-art working environment with free on-site parking and is located within 10 minutes’ walk of both the train and bus stations, making us easily accessible.
What you’ll be doing: You’ll provide administrative, procedural and secretarial support to the Pensions Administration Team, and wider team when required, supporting them with a range of business functions including scanning and indexing incoming and outgoing post, dealing with a range of customer enquiries and acting as a first point of contact for enquiries coming in. You’ll assist with a range of data verification exercises aimed at ensuring continuous improvement to the quality of information held on the Authority’s administration systems, for example verifying personal information regarding our members by referencing databases and liaising with external providers.
What you’ll be able to offer: Drawing on your previous office experience, you’ll be an experienced administrator with a passion for delivering first class customer service. You’ll hold a Level 2/3 qualification or equivalent with strong attention to detail and the ability to prioritise and organise your own workload. A confident communicator, both orally and in writing, you’ll be competent in a range of IT tools.
What’s in it for you:
- We have a generous annual leave policy that offers between 28 days and 36 days annual leave depending on length of service, plus all statutory bank holidays and you can accrue and take up to 13 extra days leave per year by utilising Flexitime.
- We have several work-life balance policies including a Flexible Working Hours policy (Flexitime) which allows you to work your contracted hours to suit both you and the team that you are working in.
- You’ll automatically be enrolled into the LGPS (Local Government Pension Scheme) which provides a salary-related pension, to which the employer contributes.
- We offer a range of wellbeing initiatives including regular webinars on health & wellbeing, fresh fruit, tea, coffee, and employer provided flu vaccination vouchers each year. We also organise regular social and charity events.
- We also offer a 24/7 confidential helpline, access to workplace counselling and Occupational Health.
- Access to a range of benefits and discounts through the Wider Wallet scheme.
- Centrally located modern office for public transport links and staff on-site parking available.
Interviews will be held on Friday 27th June 2025. We reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. We will be shortlisting throughout the duration of the campaign therefore early applications are encouraged.
Business Support Administrator (Customer Services) employer: South Yorkshire Housing
Contact Detail:
South Yorkshire Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Administrator (Customer Services)
✨Tip Number 1
Familiarise yourself with the values and behaviours of the organisation. Since they place a strong emphasis on being honest, accountable, and professional, make sure to reflect these qualities in your interactions during the application process.
✨Tip Number 2
Research the Local Government Pension Scheme and understand its significance. Being knowledgeable about the pension fund will not only help you in interviews but also demonstrate your genuine interest in the role and the organisation.
✨Tip Number 3
Prepare to discuss your previous office experience and how it relates to the responsibilities of the Business Support Administrator role. Think of specific examples where you've delivered excellent customer service or managed administrative tasks effectively.
✨Tip Number 4
Engage with the organisation's LinkedIn page and other social media platforms. This will give you insights into their recent activities and culture, which can be useful for tailoring your approach during interviews.
We think you need these skills to ace Business Support Administrator (Customer Services)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Business Support Administrator position. Tailor your application to highlight how your skills and experiences align with what they are looking for.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous office experience and customer service skills. Provide specific examples of how you've successfully managed administrative tasks and supported teams in the past.
Showcase Communication Skills: Since the role requires strong communication abilities, make sure to demonstrate your written and verbal communication skills in your application. Use clear and concise language, and consider including examples of how you've effectively communicated with customers or colleagues.
Tailor Your Application: Customise your CV and cover letter for this specific role. Mention the organisation's values and behaviours, and explain how you embody these in your work ethic. This shows that you have a genuine interest in the position and the company.
How to prepare for a job interview at South Yorkshire Housing
✨Research the Organisation
Before your interview, take some time to learn about the organisation's values and mission. Understanding their public sector ethos and commitment to customer service will help you align your answers with what they are looking for.
✨Showcase Your Customer Service Skills
As a Business Support Administrator, you'll be the first point of contact for customer enquiries. Be prepared to discuss your previous experiences in customer service and how you handled challenging situations effectively.
✨Demonstrate Attention to Detail
This role requires strong attention to detail, especially when verifying personal information. Prepare examples from your past work where your attention to detail made a significant impact on the outcome of a project or task.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, work-life balance policies, and opportunities for professional development. This shows your genuine interest in the role and the organisation.
