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- Tasks: Manage housing services for tenants, ensuring high-quality support and community engagement.
- Company: Regenda Homes is an award-winning housing provider with a mission to create opportunities for people.
- Benefits: Enjoy flexible working, 27 days annual leave, and a £250 learning allowance.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in housing management and excellent communication skills are essential.
- Other info: We encourage applications from diverse backgrounds and offer a vibrant workplace culture.
The predicted salary is between 24132 - 31500 £ per year.
The Vacancy Annual salary of £28,164 (FTE) Permanent role Full-time (35 hours), part-time and flexible working patterns available Liverpool city centre office base, hybrid working – travel to the Wirral is required Proposed Interview Date: W/C 23rd June 2025 The role The purpose of this job is to provide a high quality, effective and tenant focused intensive housing management service to the tenants in Sheltered Housing schemes as directed by the Neighbourhood and Communities Team Leader (Sheltered & Supported). You will bring a positive approach to your role, engaging with our customers in a caring and understanding way, ensuring that customers receive the best services possible. You will support with community events, signposting to other agencies, support with day-to-day queries, deal with Housing Management, ASB and Lettings. The right fit A working knowledge of supported housing and tenancy management related issues. Experience of working effectively with colleagues, contractors, vulnerable tenants and their families/advocates to deliver high quality housing services. Experience of managing safeguarding cases. You\’ll have excellent written and verbal communication skills with people at all levels. Solid ICT skills which can be used to provide an effective housing service both operationally and strategically through performance reporting. Strong numerical skills and ability to manage budgets/service charges, process invoices, monitor rent arrear issues and advise tenants or their advocates. Ability to liaise effectively and professionally with third parties as necessary. A passion for delivery excellent customer service. A full UK driving license is essential. Who we are Regenda Homes is an award-winning Registered Social Housing provider with around 12,000 homes in Merseyside, Greater Manchester, Cheshire and Lancashire. We provide additional support to residents including finding work, money advice or dealing with anti-social behaviour. We work in partnership with residents to scrutinise services and make sure we perform to a high standard. Regenda Homes is part of The Regenda Group; we work in places where we can make a difference and operate across the housing and construction sector, in care and support, and in education, training and careers. Next steps If you like what you\’ve read so far and think you\’ve got what it takes to join our team, then apply now with a copy of your CV and a short covering letter detailing why you think you would be a good fit the role. Our People Services team will review your application and will be in touch shortly. What we offer Regenda Homes really is a great place to work – and you don\’t have to just take our word for it! We\’re an accredited Best Companies Top 100 employer and have achieved Investors in People Gold status. We can offer you a working environment where you can enjoy yourself, develop yourself and be yourself and where you really can make a difference to people\’s lives. We also offer a fantastic reward and benefits package which, amongst other things, includes: A range of flexible working options. 27 days paid annual leave each year (rising one day per year up to a maximum of 32 days after five years) in addition to 8 bank holidays. 6 additional days for volunteering. Up to 9% employer\’s contribution to the pension scheme (match funded). £250 annual \’Live and Learn\’ allowance to spend on learning any new skill. Enhanced maternity, paternity and adoption pay schemes. Employee Assistance Programme and health and wellbeing initiatives. A wide variety of exciting learning and development opportunities. Interest free loans to assist with the purchase of computer equipment and travel season tickets. Monthly staff lottery scheme. \”We regenerate places and create opportunities for people\” We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled and minority ethnic candidates as they are currently under-represented within our organisation. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, we\’d encourage you to submit your application as early as possible. INDHP The Company The Regenda Group is a great quality, forward thinking housing business, building, managing and maintaining the homes people need. We own or manage around 13,000 properties across the region, including social rented housing, housing for older people, supported housing, private rented property, shared ownership and housing for sale. The Regenda Group is made up of Regenda Homes and its wholly-owned subsidiaries M&Y Maintenance and Construction, Redwing Living, McDonald Property Rentals, Petrus Community, The Learning Foundry, Positive Footprints and Centre 56. Our mission is to provide a comprehensive range of multi-tenure housing products and services that reflect the dynamic nature of the housing market, the diversity of our customers and a rapidly changing world. Our core purpose is to regenerate places to create opportunities for people. Gallery Previous Next #J-18808-Ljbffr
Independent Living Scheme Manager employer: CIH International Housing Group
Contact Detail:
CIH International Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Independent Living Scheme Manager
✨Tip Number 1
Familiarise yourself with the specific needs of vulnerable tenants and the challenges they face. This will help you demonstrate your understanding of supported housing during interviews, showing that you can engage effectively with customers.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work in supported housing. Attend local events or join relevant online forums to build connections that could provide insights or referrals for the role.
✨Tip Number 3
Prepare examples from your past experiences that highlight your ability to manage safeguarding cases and work collaboratively with colleagues and external agencies. This will showcase your practical skills and readiness for the role.
✨Tip Number 4
Research Regenda Homes and its mission to understand their values and community impact. Tailoring your conversation in interviews to align with their goals will demonstrate your genuine interest in contributing to their success.
We think you need these skills to ace Independent Living Scheme Manager
Some tips for your application 🫡
Tailor Your Cover Letter: Make sure to customise your cover letter for the Independent Living Scheme Manager position. Highlight your experience in supported housing and tenancy management, and explain how your skills align with the role's requirements.
Showcase Relevant Experience: In your CV, emphasise your previous roles that involved working with vulnerable tenants and managing safeguarding cases. Use specific examples to demonstrate your ability to deliver high-quality housing services.
Highlight Communication Skills: Since excellent written and verbal communication skills are essential for this role, provide examples of how you've effectively communicated with colleagues, contractors, and tenants in past positions. This could include managing conflicts or facilitating community events.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at CIH International Housing Group
✨Show Your Understanding of Supported Housing
Make sure to demonstrate your knowledge of supported housing and tenancy management during the interview. Be prepared to discuss specific challenges you’ve faced in previous roles and how you addressed them, as this will show your practical understanding of the sector.
✨Highlight Your Communication Skills
Since the role requires excellent written and verbal communication skills, think of examples where you've effectively communicated with vulnerable tenants or their families. This could include resolving conflicts or providing clear information about housing services.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to manage safeguarding cases or deal with anti-social behaviour. Prepare by thinking through past experiences where you successfully navigated similar situations, focusing on your approach and the outcomes.
✨Demonstrate Your Customer Service Passion
Regenda Homes values excellent customer service, so be ready to share examples of how you've gone above and beyond for customers in previous roles. This could involve community engagement or supporting tenants with their day-to-day queries.
