Senior Receptionist/Administrator - Southend-on-Sea

Job Introduction

Location: St Luke's Health Centre

Salary: Up to £25,000 depending on experience

Hours: 35 hours

Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we deliver local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and are empowered to be the best they can be for our patients, and each other – because we CARE.

• Caring: We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.
• Ambitious: Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.
• Resourceful: Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.
• Excellence: We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibility

As a valued member of the Operose Health team, your key duties will include:

• Supporting the Practice Manager in ensuring the smooth running of the practice where required, helping develop efficient systems of management and delegating tasks appropriately.
• Promoting the development and maintenance of a quality learning environment throughout the practice.
• Deputising for the practice manager and being a member of the surgery team with the delegated responsibility for overseeing the day-to-day operation of the surgery.
• Ensuring the effective processing of all administrative work and appropriate liaison with the reception and administration team.

The Ideal Candidate

What we look for in new colleagues:

• NHS or GP Practice experience and previous use of System One is desirable.
• Reception or customer care experience is essential as well as being an excellent communicator both spoken and written.
• Must have basic PC skills such as Word, Excel and email.
• Able to work within processes, procedures and maintain confidentiality and data security.
• Previous experience of working in the NHS is welcome but not essential.

Package Description

How we’ll support you:

• 27 days annual leave plus bank holidays pro rata.
• Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
• The benefits of working with an at-scale provider of primary care means that we have lots of opportunities for our colleagues to specialise and develop.
• Car benefit scheme – specialising in electric vehicles.
• Cycle to work scheme.
• Travel season ticket loans.
• Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.

About the Company

We change lives by transforming health and care. Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

We’re committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.

As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.

Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.