Triage Clinician - Allied Professional - Peasedown

We understand that many healthcare professionals are seeking a transition away from physically demanding patient-facing roles while still making a significant impact in healthcare. That’s where our Triage Clinician role comes in! We are utilising technology to be at the forefront of modern approaches to healthcare. You’ll be part of a dynamic office-based team based at Peasedown St John that harnesses your clinical expertise to guide and support patients. Through pioneering use of remote technology we provide acute care from home.

As a Triage Clinician you will be joining our Triage team of Nurses, Occupational Therapists and Care Coordinators. We use cutting-edge telephone technology to effectively triage and manage referrals, providing urgent, immediate, and decisive responses tailored to patient needs. You’ll also collaborate with our Virtual Ward and Urgent Care response team, leading the charge in innovative patient care.

We prioritise your growth and development. We offer continuous learning opportunities through university courses and extended training to help you reach your full potential. We believe in work-life balance and offer flexible and remote working options within our core service hours of 8am-8pm, 7 days a week. If you are an Allied Health Professional with experience working in either urgent or community services, we would love to hear from you! Together we can manage admission avoidance, hospital discharges, and help ensure patients receive the care they need!

Main Responsibility: As a Triage clinician you will be a vital part of keeping hospital admissions down but ensuring patients are put-first – but all from the comfort of an office setting! You will:

• Gather patient information and make efficient referrals using telephone, electronic systems, or emails.
• Lead the assessment of a patient’s condition.
• Identify the most appropriate care pathway.
• Use clinical reasoning and knowledge of evidenced-based practice to inform intervention.
• Understand and apply knowledge of clinical systems to enable appropriate documentation of clinical records.
• Act as a clinical resource for Care Coordinators and Care Journey Coordinators.
• Maintain accurate systematic documentation of Patient/Health Professional interactions/advice provided.

The Ideal Candidate: If you’re an Allied Health Professional with experience in urgent or community care, we want to hear from you! We’re seeking individuals ready to step away from physically and emotionally demanding patient-facing roles. Depending on experience this post could be offered at band 6 or band 5 as a developmental post. This is a great opportunity for an experienced band 5 to consolidate knowledge and skills and develop triage skills.

You should be:

• Registered with HCPC Band 5 (min. 3 years experience) to join in a developmental post or Band 6.
• Have a passion for multidisciplinary collaboration.

Package Description: Be at the forefront of healthcare innovation, make a significant impact, and enjoy a rewarding career without the physical demands. At the Care Coordination Centre we are committed to your well-being and offer a comprehensive package that includes:

• Band 5 or Band 6 salary (depending on experience) with NHS Pension and full Agenda for Change terms and conditions.
• Opportunities for continuous development to upskill you where your interests lie.
• Flexible working and remote working opportunities.
• Free tea, coffee, and milk at your base location.
• Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well as career coaching and counselling.
• Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you.
• Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates.
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise.
• An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year.
• The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission.

About the Company: We change lives by transforming health and care. Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

We’re committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.

As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.

Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.