IT Business Partner - London office, United Kingdom

Our Mission: To create the finest retail experiences.

Our Purpose: Making the extraordinary possible.

McArthurGlen Group, Europe’s leading owner, developer and manager of designer outlets, was founded in Europe in 1993 and currently manages 23 designer outlets in 8 countries.

What you’ll be doing...

McArthurGlen is seeking an experienced IT Business Partner to support our strategic goal of getting closer to our internal customers, Centre Operations and Facilities Management teams by aligning their local needs with our wider IT objectives. In this newly created role, you will serve as the bridge between centre-level operations and Group IT, ensuring that enterprise standards are met, 'grey IT' is reduced, and solutions are both scalable and secure.

Key Responsibilities:

• Act as the single point of contact for IT across assigned Centres
• Build strong relationships with Centre and Facilities Managers through regular engagement and site visits
• Identify and assess local IT needs across infrastructure, EUC, and networking
• Develop aligned technology roadmaps for Centres based on strategic and operational priorities
• Collaborate with functional IT teams to ensure solutions meet both Centre needs and Group standards
• Communicate technical concepts clearly to non-technical stakeholders
• Facilitate training, support adoption of IT processes, and monitor performance metrics
• Contribute to the continuous improvement of IT's partnership model with Centres

Why McArthurGlen?

• Competitive Salary & Bonus: Enjoy a competitive salary with a performance bonus of up to 25%
• Wellbeing Allowance: Claim towards yoga, gym equipment, or any activity that promotes your wellbeing.
• Volunteering Days: Benefit from 2 paid volunteering days per year.
• Exclusive Discounts: Access special discounts at our Designer Outlets.
• Flexible Working: Hybrid working options where possible to accommodate your needs.
• International Exposure: Work with colleagues across eight countries within a global organization.
• Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available. Grow through internal moves, cross-country projects, international secondments, and a calendar of core development opportunities.
• Values-Based Culture: Thrive in an inclusive and collaborative environment where we value excellence, innovation, and making a difference.
• Positive Work Environment: Over 89% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey.

To be successful you’ll bring:

• Strong stakeholder management and communication skills
• Experience delivering IT projects, ideally infrastructure-focused
• Working knowledge of networking (WAN/LAN) and end-user computing
• Analytical, strategic thinker with a proactive and customer-centric mindset
• Comfortable managing multiple projects and navigating ambiguity
• Skilled in documentation, process improvement, and cross-functional collaboration

What to expect...

• We commit to replying to all applications, feel free to get in touch if you’d like an update
• You will have a main point of contact within our Talent team
• We’re a collaborative business: it’s important for you to meet as many people as you can during the recruitment process.
• We’re also aware that your time is precious, so aim to keep to a two-stage process wherever we can

Be part of something extraordinary... At McArthurGlen, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer and support flexible working wherever possible. 95% of colleagues believe we treat each other with dignity and respect regardless of their personal identities. Even if you are not sure you fit all the requirements for a particular role, we’d still love to hear from you. There may be another opportunity within McArthurGlen that is more suitable for you now or in the future.