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For Companies At a Glance
- Tasks: Lead and manage a key account in facilities management, ensuring customer satisfaction and growth.
- Company: ISS is a global leader in facility services, committed to delivering value and innovation.
- Benefits: Enjoy a permanent, full-time role with opportunities for professional growth and development.
- Why this job: Join a dynamic team and play a crucial role in shaping customer relationships and driving success.
- Qualifications: Experience in FM or service industry, strong leadership, budgeting, and stakeholder management skills required.
- Other info: This is an exciting time for ISS, offering a chance to contribute to their growth.
The predicted salary is between 72000 - 108000 £ per year.
Key Account Director (Facilities Management)
London
Permanent, Full Time
ISS are now recruiting for an experienced Key Account Director to lead and manage one of their large, fast paced, growing accounts in London on a permanent basis.
The purpose of the Key Account Director role is to ensure your account has a strategic partnership
with the customer and leverage the Global ISS scale. With a deep understanding of the
customers’ business and purpose, you will empower your key account management to create
value for the customer and at the same time ensuring retention and growth of the customer.
You will be responsible for:
- Lead your Account taking full leadership of all accountabilities towards the customer including leadership of people and financial resources to maintain budgetary control and profitability (P/L).
- Support your account\’s strategic customer focus by – ensuring that customer information is structured in a proper and easy assessable way in the CRM system and/or other ISS business tools and visible at portfolio level – mandate and control the use the
- ISS Account Development Process and Plan – support your managers in translating business insights and customer needs to relevant propositions and solutions (across regions/countries/sites when applicable).
- Drive and monitor continuous stakeholder management to ensure that both customer stakeholders and internal (Group/regions/countries/sites) stakeholders are all aligned on the customer promise with the account development plan as focal point.
- Drive engagement by communicating in a tangible and concrete way to everyone (including to relevant National, Regional and Global support functions), what the promise to the customer means for each individual and their role in delivering on that promise – e.g. what does deliver compliance look like for a service professional.
- Ensuring the right competencies are in place to deliver on the promise to the customer; setting the team of Key Account Management, through recruitment, development and successor planning.
Key Requirements:
- Previous experience within the FM industry or experience from service-industry and supplier management
- Excellent leadership skills
- Experience working in a large organisation with several stakeholders with differing expectations and needs
- Experience with budgeting, financial management, reporting and performance management
- Decisive and action orientated
- Finds solutions to complex problems
This is an exciting time for ISS and this opportunity is a real chance to be part of their growth and future success.
ISS Facility Services UK | Key Account Director (Facilities Management) employer: ISS Facility Services UK
Contact Detail:
ISS Facility Services UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ISS Facility Services UK | Key Account Director (Facilities Management)
✨Tip Number 1
Familiarize yourself with ISS's core values and mission. Understanding what drives the company will help you align your approach and demonstrate how your leadership style can contribute to their strategic goals.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable during your discussions with the hiring team.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed key accounts in the past. Highlight your experience in stakeholder management and how you've driven engagement and alignment among diverse teams.
✨Tip Number 4
Stay updated on industry trends and challenges within facilities management. Being knowledgeable about current issues will allow you to speak confidently about how you can address them in your role as Key Account Director.
We think you need these skills to ace ISS Facility Services UK | Key Account Director (Facilities Management)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Key Account Director position. Tailor your application to highlight your relevant experience in facilities management and leadership.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in the FM industry or service-industry. Provide specific examples of how you've managed accounts, led teams, and achieved financial targets.
Showcase Leadership Skills: Demonstrate your excellent leadership skills by including examples of how you've successfully led teams and managed stakeholder relationships. Use metrics to quantify your achievements where possible.
Tailor Your Application: Customize your cover letter to reflect your understanding of ISS's values and goals. Explain how your background aligns with their strategic focus and how you can contribute to their growth and success.
How to prepare for a job interview at ISS Facility Services UK
✨Showcase Your Leadership Skills
As a Key Account Director, strong leadership is crucial. Be prepared to discuss your previous experiences leading teams and managing accounts. Highlight specific examples where you successfully motivated your team or resolved conflicts.
✨Understand the Customer's Business
Demonstrate your knowledge of the customer's industry and their specific needs. Research their business model and challenges they face in facilities management. This will show that you are proactive and can create value for them.
✨Discuss Financial Acumen
Since budgeting and financial management are key aspects of this role, be ready to talk about your experience with P&L responsibilities. Provide examples of how you've maintained budgetary control and improved profitability in past roles.
✨Emphasize Stakeholder Management
Highlight your experience in managing multiple stakeholders with differing expectations. Discuss strategies you've used to align various parties towards a common goal, ensuring everyone understands their role in delivering on customer promises.
