Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage a retirement lodge, organise activities, and ensure top-notch customer service.
- Company: Join Churchill Estates Management, a leader in retirement living with over 200 developments nationwide.
- Benefits: Enjoy 24 days holiday, a day off on your birthday, and professional development opportunities.
- Why this job: Make a positive impact daily while working in a friendly, supportive environment.
- Qualifications: Experience in customer service and administration is essential; Microsoft Office skills required.
- Other info: Be part of an award-winning team that values trust, openness, and respect.
The predicted salary is between 19500 - 26000 £ per year.
Salary: £23,500 per annum
Hours: Monday to Friday, 09:00 am to 17:00 pm with 1 hour for lunch
Location: Lee - On - The - Solent, PO13 9FE
About the role
Churchill Estates Management are offering an exciting opportunity for someone who loves working with people, coupled with a background in administration and customer service to join our retirement development as a Lodge Manager. This varied and interesting role provides you with the chance to make a positive difference every day to the lives of our Home Owners. By being a 'friendly neighbour', you'll be organising activities, co-ordinating the development, managing contractors, completing health and safety checks and much more!
Reporting to the Area Manager, you'll be managing both the maintenance of the property and providing a first-class service to Owners. You'll be the trusted, 'go-to' person on-site, liaising with a range of customers, contractors, suppliers and internal Churchill Colleagues. This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you'll have an outgoing and friendly personality with a love of people. You'll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.
To support with the organisation of events and to effectively administer the maintenance of the site, you'll be an accomplished administrator and computer literate, with previous experience of using Microsoft Office applications, including Outlook. This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work 'front of house' and is focused on providing a first-class customer service with excellent administration skills.
How you'll be rewarded
- Annual holiday entitlement of 24 days + Bank Holidays
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Colleague Introduction reward scheme
- Professional development and qualifications
- Thorough induction and ongoing training
- Immensely rewarding work
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 200 developments nationally. That means we oversee more than 8000 apartments, providing property services and customer care to over 10,000 retired people. However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future. Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty. We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
We understand the importance of protecting your personal data when you submit a job application. For more information on how we process your personal data please read our Privacy Policy.
Lodge Manager - Anchorage Court in Gosport employer: Churchill Estates Management Ltd
Contact Detail:
Churchill Estates Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lodge Manager - Anchorage Court in Gosport
✨Tip Number 1
Familiarise yourself with the values of Churchill Estates Management, especially their TORCH values: Trust, Openness, Respect, Communication, and Honesty. Demonstrating an understanding of these values during your interactions can set you apart as a candidate who aligns well with their culture.
✨Tip Number 2
Network with current or former Lodge Managers or employees in similar roles. They can provide insights into the day-to-day responsibilities and challenges, which will help you tailor your approach and show genuine interest in the position.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences that highlight your customer service skills and administrative capabilities. Think about situations where you successfully managed events or resolved conflicts, as these are key aspects of the Lodge Manager role.
✨Tip Number 4
Showcase your ability to work independently while also being a team player. The role requires a balance of self-initiative and collaboration, so be ready to explain how you've effectively managed both in previous positions.
We think you need these skills to ace Lodge Manager - Anchorage Court in Gosport
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Lodge Manager position. Tailor your application to highlight relevant experience in administration, customer service, and any background in retirement living or similar sectors.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant skills and experiences. Emphasise your customer service abilities, administrative skills, and any experience managing teams or projects. Use bullet points for clarity and keep it concise.
Write a Strong Cover Letter: Your cover letter should express your passion for working with people and your commitment to providing excellent customer service. Mention specific examples from your past experiences that demonstrate your ability to manage a community and organise events effectively.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Lodge Manager role.
How to prepare for a job interview at Churchill Estates Management Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples from your past experiences where you went above and beyond to help customers, especially in a similar environment.
✨Demonstrate Your Organisational Skills
As a Lodge Manager, you'll need to juggle various tasks. Prepare to discuss how you've successfully managed multiple responsibilities in previous roles. Highlight any experience with event organisation or administration that showcases your ability to keep things running smoothly.
✨Emphasise Your People Skills
Since this role involves a lot of interaction with residents and contractors, be ready to talk about your interpersonal skills. Share anecdotes that illustrate your ability to connect with people, handle sensitive situations, and maintain a friendly yet professional demeanour.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and judgement under pressure. Think of scenarios where you had to make quick decisions or manage conflicts, and be prepared to explain your thought process and the outcomes.
