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- Tasks: Support front and back of house operations, ensuring smooth transactions and excellent customer service.
- Company: Join a luxury brand known for its unique, high-quality products and rebellious spirit.
- Benefits: Enjoy a competitive salary, uniform allowance, and a vibrant work environment in Mayfair.
- Why this job: Be part of a fashion-forward team that values craftsmanship and offers a unique retail experience.
- Qualifications: No specific qualifications required; just bring your passion for luxury and customer service.
- Other info: Work Monday to Saturday with flexible hours and opportunities for growth.
The predicted salary is between 39000 - 54600 £ per year.
Operations Specialist, Luxury brand £39,000 Appointment only boutique: Monday to Saturday Mayfair London I am working with a luxury brand that blends artisanal craftsmanship with a rebellious spirit. The philosophy centers on making high-quality, often unique items driven by inspiration rather than market trends. Products are produced in limited quantities, ensuring rarity and desirability, with a distinctive aesthetic that has built a loyal, fashion-forward following. The Operations Service Specialist provides clerical support for both front and back of house operations in store. The OSS is responsible for processing and ensuring the accuracy of all transactions (including receptions, CRM, SKUs, monetary payment, and client verification) and the administration support of after sales services when needed. Job requirements Accurately record points of sales transaction at the register: processing sales, sends, repairs, assisting in the preparation of opening and closing procedures with management. Organise and prioritise the workstation and selling floor to support the sales effort: ensure all items (bags, boxes, notecards, ribbon, POS station and the like) are always stocked, maintain selling floor merchandising standards, straightening, filing in, etc. Record accurate and detailed CRM details that provide meaningful details of purchase history and sales analysis. Collaborate with sales and service associates to prepare for and manage appointment schedule. Answering phones in a timely manner and exhibiting friendly and appropriate customer service. Consistently provide high levels of service to our clients: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at point of sale. Support sales and stock team with physical product management (ticketing, case sheets, returning merchandise to the floor) Assist in maintaining an accurate inventory through completing inventory checks and cycle counts as needed. Display a thorough comprehension of, and remain up to date on, Product Knowledge and Company news. Be a positive role model representing the brand at all times. Build and maintain good working relationships with the Management Team, Peers, and other Store Teams. Adhere to all retail policies and procedures. Follow all health and safety guidelines. Sends and tracks special orders. Prepares cash for Loomis. Updates Daily sales Updating customer waiting lists Package Salary £39,000 Monday-Saturday Opening hours 10.30 am-7.30 pm Uniform allowance after passing probation
Operational Specialist employer: Four Seasons Recruitment Ltd (Fashion & Retail)
Contact Detail:
Four Seasons Recruitment Ltd (Fashion & Retail) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Specialist
✨Tip Number 1
Familiarise yourself with the luxury brand's philosophy and product range. Understanding their unique approach to craftsmanship and aesthetics will help you connect with the team and demonstrate your passion for the brand during any interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've provided exceptional service in previous roles. The Operations Service Specialist position requires a friendly and professional attitude, so be ready to discuss how you can contribute to maintaining high service standards.
✨Tip Number 3
Highlight your organisational skills and ability to manage multiple tasks efficiently. Since the role involves supporting both front and back of house operations, being able to prioritise and maintain a tidy workstation will be crucial.
✨Tip Number 4
Network with current or former employees of the brand if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
We think you need these skills to ace Operational Specialist
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand the luxury brand's philosophy and values. Highlight your appreciation for artisanal craftsmanship and unique products in your application to show that you align with their vision.
Tailor Your CV: Make sure your CV reflects relevant experience in operations or retail, particularly in high-end environments. Emphasise any previous roles where you managed transactions, customer service, or inventory management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for luxury brands and your understanding of the role. Mention specific skills that relate to the job description, such as attention to detail in transaction processing and strong organisational abilities.
Highlight Customer Service Skills: Since the role requires high levels of customer service, be sure to include examples of how you've provided exceptional service in past positions. This could include handling customer inquiries, managing appointments, or creating a welcoming environment.
How to prepare for a job interview at Four Seasons Recruitment Ltd (Fashion & Retail)
✨Showcase Your Attention to Detail
As an Operations Specialist, accuracy is key. Be prepared to discuss your experience with managing transactions and maintaining records. Highlight specific examples where your attention to detail made a difference in your previous roles.
✨Demonstrate Customer Service Skills
This role requires high levels of customer interaction. Share stories that illustrate your ability to provide exceptional service, handle inquiries, and resolve issues. Remember, a friendly and professional attitude goes a long way!
✨Familiarise Yourself with the Brand
Research the luxury brand's philosophy, products, and market position. Understanding their unique aesthetic and commitment to quality will help you align your answers with their values during the interview.
✨Prepare for Team Collaboration Questions
The role involves working closely with sales and service associates. Be ready to discuss how you’ve successfully collaborated in past positions, including how you manage schedules and support team efforts to enhance the customer experience.
