Subject Access Officer

The post holder will be part of a well-established national Information Governance team and will have day to day responsibility for the management of all types of access to records requests.

The role of the Subject Access Officer is to act as the key point of contact for all Subject Access and other access to health and care requests and ensure they are processed in a timely, accurate and compliant manner using our privacy management system and DSAR portal.

Main Responsibility

As a Subject Access Officer you will be responsible:

• Act as a key point of contact for access to records enquiries, providing a complete, confidential and friendly service to key internal and external stakeholders while adhering to The Data Protection Act 2018 and UK General Data Protection Regulation (GDPR), Access to Health Records Act 1990, Court Orders, Police requests and other ad hoc requests;

• To coordinate with the Records Manager in the management of other requests under Data Subject Access Rights e.g. requests to alter records, restrict data etc;

• Responsible for the timely acknowledgment, logging and actioning of incoming requests on our DSAR portal, ensuring responses are provided within statutory timescales;

• Ensure assessments for complexity is made at the earliest of stages and communicate promptly with applicants if the timescale is to be extended;

• Support colleagues across the organisation with advice, compliance and support relating to access to records requests.

Essential

• Extensive experience with all Microsoft Office applications and Adobe;

• Experience of data protection laws and the management of Subject Access requests;

• Possess excellent communication skills, both verbally and in writing and able to communicate effectively with internal and external stakeholders;

• Possess excellent customer service skills and be able to deal confidently and confidentially with all aspects of interaction from service users, members of the public and other external stakeholders;

• Possess excellent administrative skills in supporting and managing high volumes of requests and queries;

• Possess excellent time management skills, able to manage to tight deadlines and continue to demonstrate a positive attitude and high standards of professionalism.

Desirable

• Knowledge or experience of using health and care systems e.g. SystmOne, EMIS;

• Medical records experience

• Salary of £25,000.00 plus group pension

• Free tea and coffee at your base location

• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you

• Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates

• Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling

• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise

• An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year

• The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding "good" or "outstanding" ratings from the Care Quality Commission