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- Tasks: Lead the reception team, ensuring excellent guest service and smooth check-in/check-out.
- Company: Join a dynamic hospitality company committed to exceptional guest experiences.
- Benefits: Enjoy social events, training, complimentary meals, and discounts on accommodation worldwide.
- Why this job: Be part of a supportive culture that values your growth and offers real promotion opportunities.
- Qualifications: Creative leadership, attention to detail, passion for hospitality, and strong communication skills required.
- Other info: Experience with Opera is a plus; we are an equal opportunities employer.
The predicted salary is between 28800 - 43200 £ per year.
As Reception Manager, you'll lead by example, providing excellent guest service and a smooth, efficient check-in/check-out process. Your proactive approach will be key in resolving guest queries and ensuring each interaction reflects our commitment to exceptional hospitality.
Beyond guest service, you'll focus on enhancing team performance through recruiting, training, and ongoing development, helping each team member reach their full potential. Additionally, this role involves a sales component, so you'll be comfortable driving sales at the desk and empowering your team to do the same.
What you'll bring:
- Creative, inspiring leadership that motivates and guides the team to deliver exceptional service
- A keen eye for detail to ensure the highest standards at all times
- A deep passion for hospitality and guest satisfaction
- Excellent communication skills, with the ability to connect naturally with guests and team members
- Analytical skills for problem-solving and sales strategy
- Knowledge of Opera is beneficial
For you:
- We offer a benefits package including social events, wellbeing and team activities
- Training and development
- Cash Health Plan cover option available
- Pension Salary Sacrifice Scheme
- Career development and salary reviews
- Interest free Season Ticket Loan Scheme
- 1 Volunteer Day per year (fully paid and in addition to your annual leave)
- Complimentary meals prepared for you by our chefs
- Length of Service related holiday scheme
- Discount perks
- Discount on accommodation worldwide and 50% Food and Beverage Outlets
- Life Assurance
- Recommend a Friend Scheme
As well as real opportunities to develop and gain promotion within the industry. We are an equal opportunities employer.
Reception Manager in South West London employer: K.B.C. Associates Limited
Contact Detail:
K.B.C. Associates Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager in South West London
✨Tip Number 1
Familiarise yourself with the hospitality industry trends, especially in South West London. Understanding the local market can help you demonstrate your knowledge during interviews and show how you can contribute to enhancing guest experiences.
✨Tip Number 2
Network with professionals in the hospitality sector. Attend local events or join online forums where you can connect with current reception managers or hotel staff. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully motivated teams in the past. Think of specific examples that highlight your ability to enhance team performance and drive sales, as these are key aspects of the role.
✨Tip Number 4
If you have experience with Opera or similar property management systems, be ready to talk about it. If not, consider taking a short course or tutorial to familiarise yourself with the software, as this could set you apart from other candidates.
We think you need these skills to ace Reception Manager in South West London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in hospitality and leadership. Emphasise any previous roles where you managed a team or improved guest satisfaction, as these are key aspects of the Reception Manager position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for hospitality and detail how your leadership style aligns with the company's commitment to exceptional service. Mention specific examples of how you've resolved guest queries or driven sales in past roles.
Highlight Relevant Skills: Clearly outline your communication and analytical skills in your application. Since knowledge of Opera is beneficial, if you have experience with it, make sure to include that as well.
Showcase Team Development Experience: Discuss any experience you have in recruiting, training, and developing team members. This is crucial for the role, so provide examples of how you've helped others reach their potential in previous positions.
How to prepare for a job interview at K.B.C. Associates Limited
✨Showcase Your Leadership Skills
As a Reception Manager, you'll need to demonstrate your ability to lead and inspire a team. Share examples from your past experiences where you've successfully motivated your team to deliver exceptional service.
✨Highlight Your Attention to Detail
The role requires a keen eye for detail. Be prepared to discuss how you ensure high standards in guest service and operations. Mention specific instances where your attention to detail made a difference.
✨Demonstrate Your Passion for Hospitality
Express your genuine passion for the hospitality industry during the interview. Talk about what drives you to provide excellent guest experiences and how you can instil that passion in your team.
✨Prepare for Sales-Related Questions
Since the role involves a sales component, be ready to discuss your experience with driving sales and developing strategies. Think of examples where you've successfully increased sales or improved performance at the front desk.
