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- Tasks: Engage and educate customers while ensuring a smooth store experience.
- Company: Join New Balance, a family-oriented sportswear brand focused on growth and community.
- Benefits: Enjoy competitive pay, bonuses, discounts, and flexible uniforms.
- Why this job: Be part of an exciting team that values passion, development, and customer satisfaction.
- Qualifications: Team player with excellent customer service skills and a passion for retail.
- Other info: Flexible scheduling, including weekends and holidays, is required.
New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate, and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers. Apply now for the chance to join an incredible team! MAJOR ACCOUNTABILITIES: Open and close the store following the correct company procedures Encourage continuous improvement through ongoing feedback Achieve personal KPIs and contribute to overall store performance Deliver total customer satisfaction from entry to exit, following the end-to-end customer journey Help ensure the store remains as commercial as possible according to company guidelines Adhere to company policies and procedures Maintain health, safety, and environmental standards in the store Perform other duties as required by the management team REQUIREMENTS FOR SUCCESS: Be a team player Demonstrate excellent customer service skills Have a passion for retail and sales Desire to learn and grow Perform basic math and retail operational processes Understand POS register systems Possess effective communication skills Be flexible with work schedule, including weekends and holidays ADDITIONAL BENEFITS: Competitive compensation Potential to earn more through our Retail Bonus Scheme Great development opportunities Inclusive working environments across all our European locations Generous staff discount Project involvement across our European region Flexible uniform package #J-18808-Ljbffr
Retail Associate - Keyholder (38 hours) - Trafford Centre employer: New Balance
Contact Detail:
New Balance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Associate - Keyholder (38 hours) - Trafford Centre
✨Tip Number 1
Familiarise yourself with New Balance's brand values and product offerings. Understanding their mission and the specific sportswear they provide will help you connect with customers and demonstrate your passion during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully engaged with customers in previous roles. Highlighting your ability to create a positive shopping experience will resonate well with the hiring team.
✨Tip Number 3
Be ready to discuss your flexibility regarding work schedules, especially weekends and holidays. Retail positions often require adaptability, so demonstrating your willingness to accommodate various shifts can set you apart.
✨Tip Number 4
Prepare to talk about your teamwork experiences. Since being a team player is crucial for this role, think of instances where you've collaborated effectively with others to achieve common goals or improve store performance.
We think you need these skills to ace Retail Associate - Keyholder (38 hours) - Trafford Centre
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with New Balance as a brand. Understand their values, mission, and what makes them unique in the sportswear industry. This knowledge will help you tailor your application to reflect your alignment with their ethos.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous retail experience, especially roles that involved customer service or sales. Use specific examples to demonstrate how you've engaged with customers and contributed to store performance.
Showcase Your Passion: Express your genuine love for retail and working with customers in your application. Share personal anecdotes or experiences that illustrate your enthusiasm for the role and how you can be a brand ambassador for New Balance.
Tailor Your Application: Customise your CV and cover letter for the Retail Associate position. Address the key responsibilities and requirements mentioned in the job description, showing how your skills and experiences make you a perfect fit for the role.
How to prepare for a job interview at New Balance
✨Show Your Passion for Retail
Make sure to express your genuine love for retail during the interview. Share specific examples of how you've engaged with customers in the past and what excites you about working in a retail environment.
✨Demonstrate Team Spirit
As a keyholder, being a team player is crucial. Highlight your experiences working collaboratively with others and how you contribute to a positive team atmosphere. This will show that you can fit into their family-oriented culture.
✨Prepare for Customer Scenarios
Expect questions about handling various customer situations. Prepare by thinking of examples where you provided excellent customer service or resolved conflicts. This will demonstrate your ability to deliver total customer satisfaction.
✨Understand Company Values
Research New Balance's brand values and mission. Be ready to discuss how your personal values align with theirs and how you can contribute to their journey as a growing brand. This shows your commitment to being a true brand ambassador.
