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- Tasks: Lead a team of Service Engineers in delivering top-notch field service projects.
- Company: Join a global leader in innovative technology based in Dunfermline.
- Benefits: Enjoy hybrid working, competitive benefits, and opportunities for growth.
- Why this job: Shape the future of tech while ensuring customer satisfaction and quality.
- Qualifications: Degree in Engineering or equivalent; project management skills required.
- Other info: Contact Stuart Barton at Escape Recruitment for more details.
The predicted salary is between 36000 - 60000 £ per year.
Join our client\’s team in Dunfermline and be a part of shaping the future of innovative technology with one of the industry\’s foremost innovators. Escape Recruitment are currently seeking an Aftermarket Service Projects Coordinator.
As an Aftermarket Service Projects Coordinator, you will lead a team of skilled Service Engineers, overseeing their activities in the field including commissioning, upgrades, maintenance, and repairs. Your role will be pivotal in ensuring customer satisfaction and managing expectations throughout the project lifecycle.
Responsibilities:
- Take ownership of customer satisfaction and manage expectations for field service jobs.
- Ensure the successful delivery of field service projects, meeting customer expectations and contractual obligations.
- Conduct risk reviews and analysis for field service projects, prioritising safety and quality.
- Collaborate closely with internal stakeholders including Sales, Engineering, Projects, and Operations.
- Utilise the Resolve Customer Issues (RCI) process to promptly address and resolve customer concerns.
- Maintain high standards of quality and accuracy in all field service activities.
- Manage the development plans and skills base of the Field Service Engineers.
- Oversee aftermarket projects within your remit, ensuring timely delivery and adherence to quality standards.
Qualifications and Experience:
- Degree qualified in Engineering or equivalent.
- Proven ability to thrive under pressure and manage projects effectively.
- Proficiency in Microsoft Office and familiarity with ERP systems.
- Field service experience is desirable.
Key Skills:
- Strong leadership and communication skills.
- Ability to prioritise and allocate resources effectively.
- Commitment to quality, safety, and customer satisfaction.
- Collaborative approach to working with others.
What We Offer:
- An exciting opportunity to work with a global leader in innovative solutions.
- A supportive and inspiring work environment.
- Opportunities for professional and personal development.
- Competitive benefits package including insurance and pension schemes.
- Hybrid working arrangements.
If you are ready to take on this challenging and rewarding role, apply now or contact Stuart Barton at Escape Recruitment for more details.
Escape Recruitment Services | Services Project Coordinator employer: Escape Recruitment Services
Contact Detail:
Escape Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Escape Recruitment Services | Services Project Coordinator
✨Tip Number 1
Familiarize yourself with the latest trends in aftermarket service projects. Understanding the current innovations and technologies in the field will help you stand out during discussions with the hiring team.
✨Tip Number 2
Highlight your leadership experience in previous roles. Be prepared to share specific examples of how you've successfully managed teams and projects, as this is a key aspect of the role.
✨Tip Number 3
Network with professionals in the industry. Engaging with others who work in similar roles can provide insights and potentially lead to referrals, increasing your chances of landing the job.
✨Tip Number 4
Prepare to discuss your approach to customer satisfaction. Since this role emphasizes managing customer expectations, think of strategies you've used in the past to ensure high levels of client satisfaction.
We think you need these skills to ace Escape Recruitment Services | Services Project Coordinator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Aftermarket Service Projects Coordinator position. Understand the key responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any relevant experience you have in project coordination, field service, or engineering. Use specific examples that demonstrate your ability to manage projects effectively and ensure customer satisfaction.
Showcase Leadership Skills: Since the role requires strong leadership abilities, provide examples of how you've successfully led teams or projects in the past. Highlight your communication skills and your approach to managing expectations and resolving issues.
Tailor Your Application: Customize your CV and cover letter to reflect the language and values mentioned in the job description. Use keywords from the posting to show that you are a good fit for the company and the role.
How to prepare for a job interview at Escape Recruitment Services
✨Showcase Your Leadership Skills
As a Services Project Coordinator, you'll be leading a team of Service Engineers. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past.
✨Demonstrate Your Problem-Solving Abilities
The role requires addressing customer concerns promptly. Think of specific instances where you've resolved issues effectively and be ready to share these experiences during the interview.
✨Highlight Your Technical Knowledge
Since the position involves overseeing technical projects, make sure to brush up on relevant engineering concepts and any experience you have with field service operations. This will show your potential employer that you are well-prepared for the role.
✨Prepare for Behavioral Questions
Expect questions that assess your ability to work under pressure and manage multiple projects. Use the STAR method (Situation, Task, Action, Result) to structure your responses and illustrate your capabilities effectively.
