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- Tasks: Lead and manage events at a luxury hotel, ensuring five-star service.
- Company: Grantley Hall is a prestigious five-star hotel in North Yorkshire, known for luxury and excellence.
- Benefits: Enjoy tips, complimentary meals, gym access, and 31 days annual leave with career development opportunities.
- Why this job: Join a dynamic team in a stunning setting, making memorable experiences for guests.
- Qualifications: Outstanding customer service skills and a passion for hospitality are essential.
- Other info: Modern accommodation available for eligible roles and access to exclusive employee discounts.
The predicted salary is between 36000 - 60000 £ per year.
Full Time Competitive rate of pay plus monthly service charge, typically 2,400 annually. 45 hours. Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.
Key Responsibilities
- Plan, direct and operate Grantley events to the required five star standards outlined in the Procedure Guidelines.
- Manage all events on-site at Grantley Hall and off-site where required.
- Undertake forecasts and operate to the budgeted guidelines.
- Assume the role of senior event planner for large or high-profile events.
- Competently manage the operation of meetings and events, lunches, dinners, weddings and other occasions at Grantley Hall.
- Lead, manage, inspire and train staff to deliver outstanding customer service.
- Count cash, reconcile payments and bank according to company systems.
- Maintain good staff welfare and oversee staffing levels.
- Control the atmosphere of the venue, ensuring appropriate lighting and music.
- Hold weekly team meetings and provide feedback management decisions positively.
- Supervise the set up and breakdown of all events hosted at Grantley Hall.
- Serve customers directly during busy periods.
- Undertake monthly stock takes and oversee ordering of stock.
- Responsible for H&S, FSA requirements, Allergy Laws and Hygiene ratings.
Key Skills, Qualities & Experience
- Outstanding customer service skills.
- Presentable and smart in appearance at all times.
- Treat customers and team members with respect.
- Provide friendly greetings and sincere goodbyes to customers.
- Interact with customers in a friendly manner, even under pressure.
- Enjoy going the extra mile for guests.
- Ensure a welcoming and atmospheric ambience.
- Maintain cleanliness and tidiness at all times.
- Deal with or escalate customer complaints immediately and effectively.
Benefits
- Tips typically over £200 per month (£2,400 per year).
- Complimentary bespoke uniform and chef whites.
- Complimentary meals whilst on duty.
- Refer a Friend bonus - Earn up to £1000.
- Complimentary employee car parking.
- Complimentary state of the art onsite gym - with personal trainer support.
- 31 days annual leave (including bank holidays) increasing with service.
- Professional development opportunities at all levels.
- Reimbursement on work shoes, sight tests and professional memberships.
- Modern and spacious discounted live-in accommodation for eligible roles.
- Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector.
- Employee Assistance Programme helpline and online support.
- Team Member of the Month Awards.
- Discount on Grantley Hall's Restaurants, Spa products and Gift Shop.
- Discounted stays at Grantley Hall, as well as other Pride of Britain Hotels.
- Cycle to work scheme.
- Access to Wagestream, allowing you to instantly access your wages.
- Simplyhealth - Health cash plan.
Events & Banqueting Manager - Harrogate employer: Grantley Hall
Contact Detail:
Grantley Hall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Events & Banqueting Manager - Harrogate
✨Tip Number 1
Familiarise yourself with Grantley Hall's unique offerings and luxury standards. Understanding their five-star service expectations will help you demonstrate how your experience aligns with their values during any discussions.
✨Tip Number 2
Network within the hospitality industry, especially with professionals who have experience in events and banqueting management. Attend relevant events or join online forums to connect with others who might provide insights or referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed high-profile events in the past. Highlighting your ability to handle pressure and deliver exceptional customer service will set you apart from other candidates.
✨Tip Number 4
Showcase your leadership skills by discussing how you've inspired and developed teams in previous roles. Grantley Hall values outstanding customer service, so emphasising your commitment to staff welfare and training will resonate well.
We think you need these skills to ace Events & Banqueting Manager - Harrogate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in events management and customer service. Use specific examples that demonstrate your ability to manage high-profile events and lead a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for luxury hospitality and your understanding of the role. Mention how your skills align with the key responsibilities outlined in the job description, particularly in managing events to five-star standards.
Showcase Your Customer Service Skills: In your application, emphasise your outstanding customer service skills. Provide examples of how you've gone the extra mile for guests in previous roles, as this is crucial for the Events & Banqueting Manager position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in the hospitality industry.
How to prepare for a job interview at Grantley Hall
✨Showcase Your Event Management Skills
Be prepared to discuss your previous experience in managing events, particularly high-profile ones. Highlight specific examples where you successfully planned and executed events, focusing on your ability to meet five-star standards.
✨Demonstrate Customer Service Excellence
Since outstanding customer service is crucial for this role, come ready to share instances where you went the extra mile for guests. Emphasise your approach to handling customer complaints and ensuring a welcoming atmosphere.
✨Understand the Venue's Unique Offerings
Familiarise yourself with Grantley Hall's features and services. Being knowledgeable about the hotel's luxury offerings will show your genuine interest in the position and help you align your answers with their brand values.
✨Prepare Questions for the Interviewers
Have thoughtful questions ready to ask the interviewers about the team dynamics, event planning processes, and opportunities for professional development. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
