Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join a team to troubleshoot technical queries and enhance customer experience.
- Company: A leading provider of customer contact solutions with a global client base.
- Benefits: Enjoy competitive salary, remote work, 25 days leave, and private medical insurance.
- Why this job: Perfect for tech enthusiasts wanting to build relationships and solve problems in a dynamic environment.
- Qualifications: 5+ years in Technical Services with strong VoIP and SaaS knowledge required.
- Other info: Candidates must be eligible for security clearance and based in the UK.
The predicted salary is between 43200 - 72000 £ per year.
If you are looking to progress your career in Professional Services, have a strong technical understanding of VoIP, SIP and SaaS solutions and consider yourself a natural relationship builder, we have a fantastic opportunity for you! Our customer is a market leading provider of customer experience and customer contact solutions. They have a global client portfolio of large corporate businesses that require secure and multi-functional call-centre services.
The role of Senior Technical Account Manager (TAM) is part of the professional services team and is a technical support and account management role. This is not a sales role. You will join a team of experienced technical customer account managers with the aim to troubleshoot technical queries, improve process, technology deployment and to help the company meet its growth objectives.
Experience Requirements:- 5+ years in a Technical Services role in SaaS/software, telecommunications or in call/contact centre technology.
- Sound technical knowledge of TCP/IP networking and VoIP technology.
- A strong foundation in network topology and telecommunications architecture (PBX, Carriers and VoIP).
- Demonstrated technical problem solving proficiency Software and/or Telephony.
- Excellent analytical and advanced troubleshooting skills with end-users/customers.
- Excellent customer service and communication skills, both verbal and written.
- Broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport.
- Working technical knowledge of contact centre software / design / functionality.
- Comprehensive knowledge of TCP/IP, telecom circuits from DS0 through OC-48.
- Understanding of basic scripting fundamentals.
- Understanding of TCP/IP and internet fundamentals.
- Software, telecommunications and IP Telephony.
- Competitive Salary, Bonus, Pension, 25 days annual leave, private medical insurance, life insurance, remote working, training support.
Candidates must be eligible for security clearance, based in the UK and either British Citizens or have lived & worked in the UK for a minimum of 5 years.
To be considered for this opportunity, please share your CV and covering information by hitting apply. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Contact Detail:
Spectrum It Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Technical Account Manager - VoIP / SIP / Telecoms in Birmingham
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in VoIP and SIP. Being well-versed in current developments will not only boost your confidence but also demonstrate your commitment to staying ahead in the field during interviews.
✨Tip Number 2
Network with professionals in the telecommunications industry. Attend relevant meetups or webinars to connect with others who work in similar roles. This can provide you with valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific technical challenges you've faced in previous roles. Highlighting your problem-solving skills and how you've successfully navigated complex issues will resonate well with hiring managers.
✨Tip Number 4
Showcase your customer service skills by preparing examples of how you've built relationships with clients. Emphasising your ability to communicate effectively with both technical and non-technical stakeholders will set you apart from other candidates.
We think you need these skills to ace Lead Technical Account Manager - VoIP / SIP / Telecoms in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in SaaS, VoIP, and telecommunications. Emphasise your technical skills and any relevant projects you've worked on that demonstrate your problem-solving abilities.
Craft a Compelling Cover Letter: In your cover letter, explain why you're interested in the Lead Technical Account Manager position. Discuss your relationship-building skills and how they can benefit the company, along with your technical expertise.
Highlight Relevant Experience: When detailing your work history, focus on roles where you managed technical accounts or provided support in a similar field. Use specific examples to illustrate your analytical and troubleshooting skills.
Showcase Communication Skills: Since excellent communication is key for this role, include examples of how you've effectively communicated complex technical information to non-technical stakeholders in your application.
How to prepare for a job interview at Spectrum It Recruitment Limited
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of VoIP, SIP, and TCP/IP networking. Be prepared to discuss specific technologies you've worked with and how they relate to the role.
✨Demonstrate Problem-Solving Skills
Prepare examples of past technical challenges you've faced and how you resolved them. This will highlight your analytical skills and ability to troubleshoot effectively.
✨Emphasise Relationship Building
Since this role involves account management, be ready to talk about your experience in building and maintaining client relationships. Share stories that illustrate your communication skills and customer service excellence.
✨Understand the Company’s Services
Research the company’s customer experience solutions and their global client portfolio. Being knowledgeable about their services will show your genuine interest and help you align your answers with their business objectives.
