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For Companies At a Glance
- Tasks: Provide top-notch 3rd Line IT support for a dynamic user base.
- Company: Join a leading manufacturing business in Barnsley, South Yorkshire.
- Benefits: Enjoy hybrid working, a car allowance, bonuses, and a comprehensive benefits package.
- Why this job: Be part of a collaborative team, tackling exciting tech challenges and making an impact.
- Qualifications: Strong 3rd Line IT support experience and troubleshooting skills required.
- Other info: Must be eligible to work in the UK; remote work four days a week.
The predicted salary is between 40000 - 66000 £ per year.
Leading dynamic manufacturing business requires an experienced 3rd Line IT Support Engineer. The role will suit a 3rd Line IT Support professional with broad experience covering End User Compute & the ability to troubleshoot Networking Incidents.
This is a Business As Usual (BAU) - 3rd Line IT Support role.
Role:
- Provide 3rd Line IT Support for an end user base of approximately 2,500 UK Wide.
- The role sits within a 3rd Line IT Support team of 6 Engineers.
- Main focus on supporting End User Compute - mainly 3rd Line Remote Desktop Support - with some onsite IT Support for 400 onsite end users.
- Dealing with escalated Incidents & Tickets.
- Managing & resolving 3rd Line Incidents.
- Troubleshooting Networking Incidents - SD-WAN, Wi-Fi, Aruba, Cisco.
- Aligning to the ITIL Framework - SLAs, Incident & Raising IT Change Requests etc.
Skills Experience Required:
- Strong 3rd Line IT Support experience.
- Strong Incident & Request Management experience.
- Incident, Problem Management & End User Compute experience.
- Experience in an Enterprise Environment - carry out upgrades & maintenance.
- Detailed understanding of core IT Infrastructure products at 3rd Line IT Support level.
- Ability to troubleshoot SD WAN.
- Networking Troubleshooting - Aruba or Cisco - troubleshoot Network Switching & Routing.
- Firewalls - ideally Fortinet or similar support experience.
- Understanding of IOT & Operational Technology.
- Microsoft Office 365 Administration.
- Active Directory & Azure Active Directory - Hybrid Administration.
- Experience with MCM, Print Services, Entra, InTune & AutoPilot.
- Experience with IDP - Identity Provider Platform - Okta or similar technology.
- Managing the process of escalating issues to IT Third Parties.
- Understanding of ITIL Best Practices - Incident Management, Raising IT Changes etc.
- Collaborative Approach to Teamwork.
- Excellent Communication Skills.
Desirable Experience:
- Cloud - AWS or Azure experience.
- Citrix Support.
Benefits Package:
- Bonus + Company Car Allowance + Company Pension + Employee Assistance Programme (EAP) and Occupational Health Support + Holiday Purchase Scheme + Employee Discount Platform.
Contact Detail:
MACKENZIE JONES IT LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line IT Support Engineer in Barnsley, South Yorkshire
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Aruba and Cisco networking. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and the specifics of the role, which can help you tailor your approach during interviews.
✨Tip Number 3
Demonstrate your understanding of ITIL practices during conversations. Be prepared to discuss how you've applied these principles in past roles, especially in incident management and change requests.
✨Tip Number 4
Showcase your collaborative skills by discussing examples of teamwork in your previous positions. Highlight how you’ve worked effectively within a team to resolve complex IT issues, as this role emphasises a collaborative approach.
We think you need these skills to ace 3rd Line IT Support Engineer in Barnsley, South Yorkshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 3rd Line IT Support experience, especially in areas like End User Compute and Networking. Use keywords from the job description to demonstrate your fit for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your relevant skills and experiences. Mention specific technologies you have worked with, such as Aruba, Cisco, and Microsoft tools, and explain how they relate to the job.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully managed and resolved incidents in previous roles. Highlight your experience with ITIL practices and your collaborative approach to teamwork.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at MACKENZIE JONES IT LIMITED
✨Showcase Your Technical Skills
Make sure to highlight your experience with 3rd Line IT Support, especially in troubleshooting Networking incidents. Be prepared to discuss specific technologies like Aruba, Cisco, and SD-WAN, as well as your familiarity with Microsoft Office 365 and Active Directory.
✨Demonstrate Your Problem-Solving Abilities
Prepare examples of how you've managed and resolved complex incidents in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses, focusing on your role in incident management and problem resolution.
✨Understand the ITIL Framework
Since the role aligns with ITIL practices, brush up on your knowledge of Incident Management and Change Requests. Be ready to explain how you have applied ITIL principles in your previous roles and how they can benefit the team.
✨Emphasise Team Collaboration
This position requires a collaborative approach, so be prepared to discuss your experience working within a team. Share examples of how you've effectively communicated and collaborated with colleagues and third-party vendors to resolve issues.
