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- Tasks: Support training delivery and assist with investigations for frontline staff.
- Company: Join the exciting team at Thorpe Park Resort, a leading entertainment destination.
- Benefits: Enjoy 20 free tickets, 28 days holiday, and discounts on LEGO and dining.
- Why this job: Be part of a fun environment while making a real impact on staff training and operations.
- Qualifications: Previous HR or admin experience is preferred; familiarity with training processes is a plus.
- Other info: Full-time role with flexible hours, including weekends and holidays.
Location: THORPE PARK Resort, KT16 8PN
Hours: 40 hours per week
Salary: The Performance Lead will help support the resource and planning team in maintaining and driving operational readiness across Thorpe Park. This role will focus on the support and admin required for conducting spot checks, supporting investigations, and assisting with the facilitation of training courses for frontline staff.
Responsibilities:
- Assist in coordinating and supporting the delivery of training sessions for frontline staff, ensuring training materials align with operational standards and safety protocols.
- Help collaborate with the Operations Specialist and Resource Associates to update and organize training content and materials, reflecting changes in processes, safety regulations, and operational objectives.
- Support with any Employee Relations (ER) processes, ensuring alignment with company policies and best practices.
- Assist with the facilitation of investigations, note taking, documenting findings, and supporting the resolution of operational and employee-related issues.
- Oversee compliance of policies and procedures set forth within the Merlin Entertainments Group Health, Safety and Security Policy.
Qualifications & Experience:
- Previous experience in an HR, administrative, or resource coordination role (preferred).
- Familiarity with ER, training, and absence management processes.
Benefits:
- Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all our Merlin Attractions across the world rising to 40 after a year’s service.
- 28 days holiday (including bank holidays).
- Company bonus.
- Private pension scheme.
- 40% discount online off LEGO.
- 25% discount in our on-site retail shops and restaurants.
- Ongoing training and development opportunities.
- Plus, many more…
This role is a full-time role, averaging 40 hours per week. Due to the nature of the business this will include weekends, bank holidays and some late evenings as required.
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at HumanResources@thorpe-park.co.uk and one of the team will get back to you as soon as possible.
Pay Range GBP £13.00/Hr.
Performance Lead (HR Admin) employer: Merlin Entertainments Group
Contact Detail:
Merlin Entertainments Group Recruiting Team
atHumanResources@thorpe-park.co.ukand
StudySmarter Expert Advice 🤫
We think this is how you could land Performance Lead (HR Admin)
✨Tip Number 1
Familiarise yourself with the specific training and operational standards relevant to Thorpe Park. Understanding these will help you demonstrate your knowledge during any discussions or interviews, showing that you're proactive and genuinely interested in the role.
✨Tip Number 2
Network with current or former employees of Thorpe Park or similar organisations. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Performance Lead position.
✨Tip Number 3
Prepare to discuss your experience with Employee Relations processes. Be ready to share specific examples of how you've handled similar situations in the past, as this will highlight your capability to support ER processes effectively.
✨Tip Number 4
Showcase your organisational skills by preparing a mock training session or materials that align with operational standards. This practical demonstration can set you apart from other candidates and illustrate your readiness for the role.
We think you need these skills to ace Performance Lead (HR Admin)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in HR, administration, or resource coordination. Emphasise any familiarity with employee relations and training processes, as these are key for the Performance Lead role.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the responsibilities mentioned in the job description. Explain how your skills and experiences align with the needs of the team at Thorpe Park, particularly in supporting training sessions and investigations.
Showcase Relevant Skills: In your application, clearly outline your organisational skills and attention to detail, especially in relation to compliance with policies and procedures. Mention any experience you have with coordinating training or managing documentation.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is crucial for this role.
How to prepare for a job interview at Merlin Entertainments Group
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Performance Lead. Familiarise yourself with HR processes, training coordination, and compliance standards relevant to the role. This will help you answer questions confidently and demonstrate your suitability.
✨Prepare Examples from Your Experience
Think of specific examples from your previous roles that showcase your skills in HR administration, training facilitation, and employee relations. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Show Enthusiasm for the Company
Research Thorpe Park and Merlin Entertainments Group to understand their values and culture. Express your enthusiasm for working in a dynamic environment and how you can contribute to their operational readiness and employee development.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, training opportunities, or how success is measured in the Performance Lead role. This shows your genuine interest and helps you assess if the company is the right fit for you.
