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- Tasks: Manage group travel logistics, including flights, hotels, and transportation for corporate clients.
- Company: Join Total Management Group, a leader in event and travel solutions with a creative team.
- Benefits: Enjoy hybrid work, competitive salary, 25 days leave, and fun company socials.
- Why this job: Be part of a dynamic environment that values creativity and personal growth while delivering top-notch service.
- Qualifications: 3+ years in travel industry, strong communication skills, and experience with group bookings required.
- Other info: Fluency in English is essential; proficiency in other languages is a plus.
The predicted salary is between 28800 - 42000 £ per year.
About Us
Total Management Group is widely recognised as a world-leading provider of event and travel solutions. We are currently seeking an outstanding candidate to join our fast-growing team.
With a wealth of experience behind us, synergistic supporting services and our company values, Total Management offers a service that is uncompromised in delivering seamless, thought out, top-quality event and travel solutions to global corporate clients, leading brands, and industry names.
At Total Management Group you have the opportunity to join a creative and dynamic team, providing unique and personalised experiences, elevating the ordinary and striving for excellence.
Role Overview
As a Group Travel Manager, you will have a diverse and varied role. Both independently and as part of a team, you will support the successful delivery of group and event travel across our key clients. This role is hands-on and, given TM G’s ambition for growth and scale, includes a wide variety of opportunities for individual growth and development.
This role, in a fast paced environment, will require you to manage flight bookings, room blocks, ground transportation, project proposals and budgets. You will be extremely solution driven and have the ability to develop relationships with clients while understanding their unique requirements to deliver a first-class service.
Skills & Knowledge
- Ideally a minimum of 3 years travel industry experience, preferably within Group/Event Travel.
- Experience selling/booking flights, hotels, ground transportation whilst providing excellent customer service.
- Preferred experience processing and managing large group bookings – including group flights, hotels and ground transportation.
- Strong industry knowledge with an understanding of airfares, contracted fares, ticketing and hotel reservations.
- Proven knowledge of a GDS is a must (Ideally Galileo/Smartpoint).
- Knowledge and understanding of project budgeting and budget management.
- Experience using event registration platforms is preferred.
- Knowledge of travel mid/back-office systems (ideally Protas/Procon but not essential).
- Strong client account management.
- Knowledge of using an Online Booking Tool is a bonus, but not essential.
- Negotiating fares and supplier contracts.
Attributes
- Strong communication skills both written and verbal.
- Ability to work independently with confidence, or as part of a team.
- Quick learning, able to adapt to new and an ever-changing environment.
- Impeccable attention to detail
- Highly organised, ability to prioritise and multi-task especially when under pressure.
- Ability to deliver a great customer experience and maintaining an above and beyond attitude.
- Fluency in English is essential and proficiency in other languages is a bonus.
Why Total Management
We strive to be an equal opportunity employer, providing career development and growth with competitive salaries. We have an employee focused culture with various social events and active employee engagement.
What is on Offer
- Competitive salary
- 25 days annual leave plus bank holidays
- Hybrid working, 4 days in the office and 1 day from home
- Additional 14 days per year work from home
- Medicash – Medical based benefit scheme
- Tech & Cycle Scheme
- Preferential Travel Rates
- Monthly Pay Day Meals & Company Socials
Total Management Group | Group Travel Manager employer: Total Management Group
Contact Detail:
Total Management Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Total Management Group | Group Travel Manager
✨Tip Number 1
Familiarize yourself with the latest trends in group travel and event management. This will not only help you understand the industry better but also allow you to speak confidently about how you can contribute to Total Management Group's mission of delivering top-quality solutions.
✨Tip Number 2
Network with professionals in the travel industry, especially those who have experience in group and event travel. Attend industry events or join online forums to connect with potential colleagues and gain insights that could set you apart during the interview process.
✨Tip Number 3
Brush up on your knowledge of GDS systems, particularly Galileo/Smartpoint. Being able to demonstrate your proficiency in these tools during discussions will show that you're ready to hit the ground running in this role.
✨Tip Number 4
Prepare examples of how you've successfully managed large group bookings in the past. Highlight your problem-solving skills and ability to deliver exceptional customer service, as these are key attributes for the Group Travel Manager position.
We think you need these skills to ace Total Management Group | Group Travel Manager
Some tips for your application 🫡
Understand the Company: Familiarize yourself with Total Management Group's mission, values, and services. Highlight how your experience aligns with their commitment to delivering top-quality event and travel solutions.
Tailor Your CV: Customize your CV to emphasize relevant travel industry experience, particularly in group/event travel. Include specific examples of managing large group bookings and your proficiency with GDS systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strong communication skills and ability to build client relationships. Mention your solution-driven approach and how you can contribute to the company's growth.
Highlight Relevant Skills: In your application, clearly outline your skills related to project budgeting, customer service, and negotiation. Provide examples of how you've successfully managed multiple tasks under pressure.
How to prepare for a job interview at Total Management Group
✨Showcase Your Travel Industry Experience
Make sure to highlight your minimum of 3 years of experience in the travel industry, especially within group or event travel. Be prepared to discuss specific examples of how you've successfully managed large group bookings and provided excellent customer service.
✨Demonstrate Your Problem-Solving Skills
As a Group Travel Manager, being solution-driven is key. Prepare to share instances where you faced challenges in travel arrangements and how you creatively resolved them. This will show your ability to think on your feet and adapt to changing situations.
✨Emphasize Your Communication Skills
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and confidently, both verbally and in writing. You might be asked to role-play a client interaction, so be ready to demonstrate your ability to build relationships and understand client needs.
✨Familiarize Yourself with GDS and Budget Management
Since knowledge of a GDS like Galileo/Smartpoint is a must, brush up on your technical skills related to booking systems. Additionally, be prepared to discuss your experience with project budgeting and how you've managed budgets in previous roles.
