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- Tasks: Lead daily operations at the Sharston depot and manage driver performance.
- Company: Join Metroline Manchester, a leader in transport services committed to customer satisfaction.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be a key player in enhancing service quality and fostering a positive team culture.
- Qualifications: Passion for people management and experience in operational roles are essential.
- Other info: This role requires flexibility, including weekends and public holidays.
The predicted salary is between 28800 - 43200 £ per year.
As our Staff Manager you will play a pivotal role in the day-to-day operational management of the Sharston depot. Reporting directly to the Service Delivery Manager, the Staff Manager is responsible for the direct supervision and performance management of the drivers. This role is essential in ensuring the smooth and efficient running of operations throughout the entire operational span of the day, including weekends and public holidays.
As Staff Manager you will be passionate about people and inspire the delivery of consistently high levels of service for our customers, delivering the brilliant basics, day in day out.
Operational Management:
Oversee the daily operations of the depot to ensure service efficiency, reliability and customer satisfaction.
Act as the primary managerial point of contact for drivers, addressing and resolving any issues or concerns that arise.
Ensure all shifts are covered adequately by monitoring the depot supervisory function.
Driver Performance and Engagement:
Monitor and evaluate driver performance, providing feedback and coaching as necessary.
Foster a positive and engaging work environment, promoting high levels of staff morale and motivation.
Implement strategies to enhance staff engagement and retention.
Support for New Starters:
Provide additional support and guidance to new drivers, facilitating a smooth onboarding process.
Work closely with driver mentors to ensure new starters receive adequate training and support.
Compliance and Safety:
Ensure all operations comply with company policies and procedures, as well as relevant legal and regulatory requirements.
Promote and enforce a culture of safety, ensuring all drivers adhere to safety protocols and standards.
Communication and Reporting:
Maintain clear and effective communication channels with drivers, management, and other stakeholders.
Prepare and submit regular reports on driver performance, operational issues, and other relevant metrics to the Service Delivery Manager.
Metroline Manchester | Staff Manager employer: Metroline Manchester
Contact Detail:
Metroline Manchester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Metroline Manchester | Staff Manager
✨Tip Number 1
Familiarize yourself with the operational management processes specific to the transport industry. Understanding how to oversee daily operations and ensure service efficiency will give you a significant advantage in your role as Staff Manager.
✨Tip Number 2
Develop strong communication skills, as you'll need to maintain effective channels with drivers and management. Being able to address concerns and provide feedback clearly will help you foster a positive work environment.
✨Tip Number 3
Focus on building your leadership abilities. As a Staff Manager, inspiring and motivating your team is crucial. Consider ways to enhance staff engagement and retention, which will be key to your success.
✨Tip Number 4
Stay updated on compliance and safety regulations within the transport sector. Ensuring that all operations adhere to legal requirements will not only protect your team but also enhance overall operational efficiency.
We think you need these skills to ace Metroline Manchester | Staff Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Staff Manager position. Understand the key responsibilities and required skills, such as operational management, driver performance monitoring, and compliance with safety protocols.
Tailor Your CV: Customize your CV to highlight relevant experience in operational management and staff supervision. Include specific examples of how you've successfully managed teams and improved service efficiency in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for people management and customer service. Mention your ability to foster a positive work environment and your strategies for enhancing staff engagement and retention.
Highlight Compliance Knowledge: Emphasize your understanding of compliance and safety regulations in your application. Provide examples of how you have ensured adherence to policies and promoted a culture of safety in past positions.
How to prepare for a job interview at Metroline Manchester
✨Show Your Passion for People
As a Staff Manager, your ability to inspire and engage with drivers is crucial. Be prepared to share examples of how you've motivated teams in the past and discuss your approach to fostering a positive work environment.
✨Demonstrate Operational Management Skills
Highlight your experience in overseeing daily operations and ensuring service efficiency. Discuss specific strategies you've implemented to improve operational reliability and customer satisfaction.
✨Emphasize Compliance and Safety Awareness
Make sure to convey your understanding of compliance and safety protocols. Be ready to discuss how you've promoted a culture of safety in previous roles and how you would ensure adherence to safety standards at the depot.
✨Prepare for Performance Management Questions
Expect questions about how you monitor and evaluate staff performance. Share your methods for providing constructive feedback and coaching, and be ready to discuss how you've successfully handled performance issues in the past.
