Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead strategic partnerships and drive customer success for enterprise accounts.
- Company: Join HireVue, a leader in AI-powered hiring solutions transforming recruitment globally.
- Benefits: Enjoy remote work flexibility and a chance to make a real impact.
- Why this job: Be part of a dynamic team shaping the future of customer success in HR tech.
- Qualifications: 3+ years in customer success or account management; SaaS experience preferred.
- Other info: This is a fixed-term contract role with a collaborative, mission-driven culture.
The predicted salary is between 43200 - 72000 £ per year.
At Hirevue, we're looking for a Customer Success Director (CSD) to join us on a fixed-term contract of approximately 14 months based in the UK. This is a fantastic opportunity for someone ready to make an immediate impact — rolling up their sleeves, thinking big, and driving meaningful outcomes for our most strategic customers.
This role is ideal for a customer success professional who thrives in a high-energy, entrepreneurial environment and is seeking a high-impact, time-bound opportunity to help shape the future of customer success with a global leader in HR tech.
What You’ll Be Doing
As a CSD, you'll be the go-to strategic partner for our enterprise customers — leading high-value conversations, accelerating ROI, boosting product adoption, and identifying expansion opportunities. You’ll anticipate customer needs, inspire confidence, and help drive measurable success. This is a dynamic, varied role where you’ll shift between strategic advising, cross-functional collaboration, and proactive customer engagement. You’ll wear many hats — strategist, relationship builder, planner — and love every minute.
Key Responsibilities
- Customer Partnership & Strategic Impact
- Build and execute strategic adoption and value plans across a portfolio of enterprise accounts
- Drive executive-level discussions and track progress toward business outcomes
- Champion best practices to elevate Net Promoter Scores and candidate experiences
- Collaborate closely with internal teams (sales, product, engineering) to align on customer success goals
- Identify and pursue growth opportunities in collaboration with the Strategic Sales team
- Guide customers in embedding HireVue tools into their recruitment workflows
- Educate and consult on best practices, product capabilities, and process optimization
- Represent the customer internally to influence product development and enhancements
Qualifications
What You Bring
- 3+ years in customer success, account management, or enterprise consulting
- Experience working with enterprise or strategic accounts; Fortune 500 experience a plus
- Background in SaaS or tech environments
- Strong business acumen and stakeholder management
- Confidence in leading executive discussions and change initiatives
- Familiarity with HR or talent acquisition functions is a bonus
- Proficiency in Google Workspace, Microsoft Office, and Salesforce
- A self-starter with a collaborative mindset and a passion for customer success
- Comfort and availability to work in the UK on a fixed-term contract of approximately 14 months
Additional Information
All team members at Hirevue are expected to embody our core values, which are the H.E.A.R.T. of Hirevue. They are: Hero for our Customers, Enjoy the Journey, Always do the Right Thing, Reach Forwards, and Take Action and Go.
This position is a work-from-home role. The individual in this role must be able to work from home in an environment free from distractions, where they can attend virtual video meetings.
Important Details
This is a fixed-term contract based in the UK. While not a permanent position, it’s a chance to make a significant impact in a dynamic, mission-driven company. Hirevue takes security seriously and has measures in place to protect work-related data in a remote setting. Our organization has implemented a BYOD (Bring Your Own Device) policy, HireVue uses Google User Enrollment, which ensures personal apps and data are kept separate from work apps and data should you choose to use your personal device for work purposes. HireVue can manage only the work-related aspects of the device, ensuring privacy for personal data.
Customer Success Director | Fully Remote UK employer: HireVue
Contact Detail:
HireVue Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Director | Fully Remote UK
✨Tip Number 1
Familiarise yourself with the latest trends in customer success, especially within the SaaS and HR tech industries. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your understanding of the role's impact on enterprise customers.
✨Tip Number 2
Network with current or former employees of HireVue or similar companies. Engaging with them can provide valuable insights into the company culture and expectations for the Customer Success Director role, which can be a great advantage in your discussions.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven customer success in previous roles. Highlighting measurable outcomes and your strategic approach will showcase your ability to make an immediate impact, which is crucial for this position.
✨Tip Number 4
Demonstrate your familiarity with tools like Google Workspace, Microsoft Office, and Salesforce during your interactions. Being proficient in these platforms is essential for the role, and showing your expertise can set you apart from other candidates.
We think you need these skills to ace Customer Success Director | Fully Remote UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, account management, or enterprise consulting. Use specific examples that demonstrate your ability to drive ROI and boost product adoption.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with the key responsibilities outlined in the job description, particularly your experience with enterprise accounts and strategic discussions.
Showcase Your Skills: Emphasise your familiarity with SaaS environments and tools like Google Workspace, Microsoft Office, and Salesforce. Highlight any experience you have with HR or talent acquisition functions, as this is a bonus for the role.
Prepare for Video Interviews: Since this role involves virtual meetings, ensure you are comfortable with video interviewing. Practice common interview questions related to customer success and be ready to discuss how you can contribute to HireVue's mission and values.
How to prepare for a job interview at HireVue
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Success Director. Familiarise yourself with how this role impacts customer relationships and drives business outcomes, as well as the specific challenges faced in the HR tech industry.
✨Showcase Your Experience
Be prepared to discuss your previous experience in customer success or account management, especially with enterprise accounts. Highlight specific examples where you've driven product adoption or improved customer satisfaction, as these will resonate well with the interviewers.
✨Demonstrate Strategic Thinking
Since the role involves strategic advising, come equipped with ideas on how you would approach building and executing value plans for enterprise customers. Think about how you can align customer success goals with broader business objectives.
✨Emphasise Collaboration Skills
This position requires working closely with various internal teams. Be ready to discuss how you've successfully collaborated with sales, product, and engineering teams in the past to achieve customer success. Share examples that illustrate your ability to build strong relationships across departments.
