Account Manager - GAIN Experience

Location: UK-based hybrid, with offices in Bristol and London.

What you'll be doing: Reporting into an Account Director, the Account Manager works proactively across a portfolio of exciting clients to ensure we deliver client satisfaction and results that matter. Through your deep client/sector knowledge you're able to seek and scope out future packages of work, allowing us to be true, long-term partners to the clients we work with. Accurate financial forecasting and reporting is an essential part of any week for our Account Managers, and helps us function successfully.

Requirements: What we're looking for:

• You must be excited by autonomy and understand what it's like to be a great client partner in an agency – proactively guiding the client relationship.
• Someone who is very commercial, with experience of growing accounts and picking up new business activities will be desirable.
• You'd ideally have experience managing projects that are technical in scope/involving the development of web applications, but this is not essential.
• You will bring a track record of leading client relationships with proven commercial success.
• You'll be skilled at meeting with stakeholders of different backgrounds and levels within an organisation and you'll need to be a strong communicator, with a passion for the work we do.

How you'll work:

• Constant curiosity: You can think critically and understand the data, knowing where you need to take action. You're analytical with the ability to investigate and resolve.
• Pushing boundaries: You'll make the most efficient use of technology, suggesting process improvements.
• The power of our imagination: You're a problem solver who goes the extra mile. You'll know the best approach to take with clients to get results.
• Making it happen: You're proactive and you know you can make a difference. You use your sound judgement when making decisions and you take responsibility for your decisions and actions.
• Putting people first: You'll build effective relationships with people, internally and externally, understanding both business and client needs.

About Nomensa: Nomensa is a strategic experience design agency. Combining our experience in psychology, interaction design and technology, we transform digital experiences. This is where it gets interesting … We are now GAIN. GAIN is a creative-led, insight-driven company that blends data, tech and creativity to create meaningful impact, with a workforce of 650 people worldwide. Joining forces with sister agencies Bunnyfoot, Catch, and Access, Nomensa are now GAIN Experience. As the digital experience focused part of that group, our purpose stays the same: to put your users at the heart of everything we do and help businesses grow stronger, smarter, and faster through technology.

Our benefits for UK employees include:

• Private Medical Insurance BUPA
• Life Assurance
• Income protection
• Employee Assistance Programme
• Cycle to Work salary sacrifice scheme
• Tech & Wearables salary sacrifice scheme
• Octopus EV Scheme
• Discounts and deals on a range of items from hotels, holidays and hormone testing to cinema, gyms and will writing.

The Application Process: The closing date for applications is: 23rd June 2025.

1. 15-minute intro call with the hiring manager or People Team.

2. Two interview stages, including a task (P.s. our interviews tend to be more friendly and relaxed than most, just like our culture).

Interview Adjustments - We will do everything possible to create the best experience for candidates, however we appreciate interviews can be challenging. So, please let us know if we can make any adjustments to make you more comfortable or confident. The above also applies once successful, if you require any reasonable adjustments to ensure a smooth transition into your new role, please highlight this with us during onboarding.

GAIN is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.