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- Tasks: Lead and inspire a team while ensuring top-notch customer service.
- Company: Join a dynamic retail company focused on delivering exceptional customer experiences.
- Benefits: Enjoy a competitive salary, bonuses, discounts, and flexible working options.
- Why this job: Be part of a supportive culture that values teamwork and personal growth.
- Qualifications: Experience in leading teams and a passion for customer service is essential.
- Other info: Opportunities for career progression and access to various employee benefits.
The predicted salary is between 36000 - 60000 £ per year.
Are you great at making people feel comfortable? Can you lead, inspire and motivate a team? Are you passionate about customers receiving a first class customer experience? If the answer is yes then we have the role for you!
We are looking for a Store Manager to lead the team in Cheltenham. As a Store Manager, you'll be expected to manage the day to day operation of the store, manage, coach and develop the team to achieve targets and make sure customers receive first class customer service.
As a Store Manager you can earn up to £50,000 with commission.
What does the role involve?
- Manage the day to day operation of the store
- Motivate, coach and support the sales team to hit set targets
- Create an environment where every member of the team is valued and supported to perform at their best
- Manage sales budgets and delivery targets
- Manage rotas, holidays and sickness
- Ensure and provide excellent customer service throughout the store
- Deal with customer queries and complaints
- Make sure our showrooms are warm, friendly, safe environments for everyone within them
- Recruit, train and develop your team
- Review and manage your team's performance
- Complying with all Health & Safety policies and legislation
Who are we looking for?
- Experience of leading and developing a team in a sales driven environment
- People focussed with the ability to inspire your team to deliver results
- Organised with excellent attention to detail
- Excellent communication and interpersonal skills
- A real people person - the ability to build strong relationships with our customers, colleagues and leadership team
- Customer focussed with a passion for delivering first class customer service
- A team player
- Flexibility to work shift patterns
- Ability to travel as and when required
- Strong work ethic, resilient, self-starter and a can do attitude
What's in it for you?
- Competitive salary with excellent bonus potential
- Company car or car allowance
- 33 days holidays including bank holidays
- Employee benefits platform - access to 100s of high street discounts and more - holiday discounts, gym discounts, cinema discounts, e-vouchers, cashback and more!
- Colleague Discount
- Career progression
- Enhanced Maternity, Paternity and Adoption Leave
- Access to our dedicated Employee Assistance Programme - to give you free access to advice
- Virtual GP - Access to a GP service 24/7
- Salary finance scheme
- Pension Scheme
- Death in Service Life assurance
- Cycle to Work scheme
- Refer a friend scheme
- Health Insurance
Retail Store Manager in Cheltenham employer: ScS Sofas
Contact Detail:
ScS Sofas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Store Manager in Cheltenham
✨Tip Number 1
Familiarise yourself with the retail landscape in Cheltenham. Understanding local customer preferences and shopping behaviours can give you an edge during interviews, showing that you're not just a candidate but someone who truly understands the community.
✨Tip Number 2
Network with current or former employees of the company. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and demonstrate your fit for the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've motivated and developed teams in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses, as this will clearly showcase your leadership skills.
✨Tip Number 4
Research the company's values and mission statement. Aligning your personal values with theirs during discussions can demonstrate your commitment to their goals and your potential as a Store Manager who embodies their ethos.
We think you need these skills to ace Retail Store Manager in Cheltenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in leading and developing teams, particularly in a sales-driven environment. Use specific examples that demonstrate your ability to motivate and inspire others.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and how you can create a supportive environment for your team. Mention your organisational skills and attention to detail, as these are key qualities for the role.
Showcase Relevant Experience: When detailing your work history, focus on roles where you managed day-to-day operations, dealt with customer queries, and achieved sales targets. Quantify your achievements where possible to make a stronger impact.
Prepare for Potential Questions: Think about how you would handle various scenarios related to team management and customer service. Be ready to discuss your approach to coaching and developing team members, as well as how you ensure excellent customer experiences.
How to prepare for a job interview at ScS Sofas
✨Show Your Leadership Skills
As a Retail Store Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully motivated your team in the past, and be ready to discuss your coaching techniques.
✨Emphasise Customer Service Experience
Since the role focuses heavily on providing first-class customer service, be sure to highlight your experience in this area. Share specific instances where you went above and beyond to ensure customer satisfaction.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding customer complaints or team performance issues. Think of scenarios you've faced and how you resolved them effectively.
✨Demonstrate Organisational Skills
The job requires excellent organisational abilities, so be prepared to discuss how you manage day-to-day operations, including scheduling and budget management. Bring examples of how you've successfully handled these tasks in previous roles.
