Head of Implementation Services (UK)

About Gorilla

Join us at Gorilla and be part of a mission to transform the energy industry. At Gorilla, you'll play a vital role in delivering cutting-edge data solutions for a lower carbon future. We focus on providing efficient, reliable, and flexible SaaS solutions for data processing and analysis in the energy sector. Together, we're driving digital transformation, maximising ROI for clients, and contributing to achieving net-zero emissions through technology and data-driven insights.

About the Customer Team

We are at the forefront of shaping the customer journey, from the first signature to creating loyal advocates. We manage the post-sales experience, ensuring every touchpoint leaves our customers not just satisfied but truly inspired. As we expand globally, we’re on the lookout for motivated talent to help us craft the future of customer experience. Our team is full of energy and ambition, driven to create an unboxing experience that sets a new standard. We believe in building a community of changemakers—join us and be a part of something extraordinary.

Where and how you’d work

Our flagship office is in Antwerp. We also have an office in London and co-working spaces in Reading (UK), Austin (US), Melbourne (ANZ). This is a Remote-First role based in the UK. You have a choice in where and how you work. That means if you want to do your thing in the office (if you’re near one), at home or a bit of both, it’s up to you. You will report into the VP Customer Success, Willem Torfs, and work in a team with Jasper van Dessel and all of our other very talented team lead members.

Your Role

You will lead a team in the charge in standardizing our delivery processes, optimizing team performance, and driving innovation to consistently exceed client expectations. Your mission is to elevate our delivery standards, reduce time to value, and ensure our teams are equipped and aligned to deliver outstanding results.

What You’ll Do in Your First 6 - 12 Months

• Own Team Performance & Growth: Take full accountability for the delivery team’s performance and development, fostering a collaborative, high-performing environment. Lead efforts in team growth by overseeing hiring, training, and career development, empowering team members to succeed. Strategically optimise team allocation to enhance delivery efficiency and support sustainable profitability.
• Standardise & Streamline Delivery for the UK Market: Establish a consistent, scalable delivery framework that ensures smooth execution across all projects, with a focus on our core pricing product. Play an instrumental role in reducing the time to value from 12 months to 6 months by refining processes and improving delivery methodologies. Create a repeatable, results-driven approach that guarantees impactful outcomes for both clients and the company, emphasising rapid value delivery.

What You’ll Need

• Proven Experience in Large-Scale SaaS Delivery: You’ve led, sold, and delivered large-scale SaaS projects (£250k+), ideally within a fast-growing startup or scale-up environment.
• Collaborative Team Leadership: A strong background in leading and inspiring high-performing teams, with a focus on empowering individuals and driving collective success.
• Financial & Resource Management Expertise: Strong financial acumen, experienced in budgeting, resource optimisation, and margin management to support team efficiency and project profitability.
• Mastery of Standardised Delivery Processes: Extensive experience in project and delivery management, with a focus on creating consistent, scalable methodologies for delivering high-quality outcomes.
• Customer-Centric Mindset: A strategic thinker who prioritises customer experience, ensuring all delivery efforts align with creating exceptional client value; willingness to embrace opportunities for travel and cross-cultural collaboration to maintain strong alignment across regions and client bases.

What’s in it for you

• Flexible work options - whether you choose Office Mix or Remote First Mix (currently available within certain timezones and locations). We offer country-specific mobility benefits, and the ability to work flexible hours. You will be equipped with the best technology for remote work.
• A job with purpose - At Gorilla, we’re not just watching the world change—we’re making it happen! We provide cutting-edge data services to energy retailers, helping them tackle climate change while keeping the lights on; we’re here to make a big impact and have some fun along the way.
• Renumeration Approach which is clear and no-nonsense based on your experience and location.
• Core Benefits - Wherever your location, you can expect a generous PTO allowance and health insurance coverage.
• Career Growth opportunities - As Gorilla is growing at an incredible pace, you can leave your mark – growing alongside Gorilla. Lifelong learning is part of our DNA, and we care about your individual dreams and ambitions, beyond just work.
• International Travel - We host Gorilla Company Wide Gatherings where we all get a chance to see each other in real life. Past locations have included Portugal, Amsterdam, and Wallonia.