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For Companies At a Glance
- Tasks: Assist students with enquiries and provide administrative support during evening hours.
- Company: Join Ravensbourne University, a vibrant hub for creativity, business, and technology in London.
- Benefits: Enjoy flexible part-time hours and gain valuable experience in a supportive environment.
- Why this job: Be the friendly face of Student Services and make a real impact on student experiences.
- Qualifications: Good communication skills and a customer-focused attitude are essential; education experience is a plus.
- Other info: Work Monday to Thursday evenings, perfect for students seeking part-time roles.
The predicted salary is between 16530 - 19860 £ per year.
Our University
Ravensbourne University London is a dynamic institution at the intersection of creativity, business, and technology. Based in London’s Design District in the heart of North Greenwich, we are home to a diverse, global community in one of the world’s most vibrant business and creative hubs.
The Role
We are looking to recruit two part-time Student Support Officers who will help manage student enquiries during weekday evenings. You will work alongside a fellow Student Support Officer from 4pm until 9.30pm on the Information Helpdesk within the Ravensbourne campus as well as supporting other locations in our buildings. You will be working Monday to Thursday each week and this is a 0.6 FTE role. You will be the face of Student Services during evening teaching and respond to queries from students who attend the helpdesk. You will also be expected to provide administrative support to the team as well as supporting work to log student absences. We are looking for a professional, supportive and welcoming presence to help students working in the evening feel connected to the support and processes at Ravensbourne.
The Candidate
The successful candidate will have a good telephone manner and written English skills. Experience of working in education and in customer facing roles is desirable. It is essential that you demonstrate your ability to support customer needs and communicate in an effective and clear manner.
Closing Date: 22 Jun 2025
Unit: Professional
Salary: From £27,550 per annum pro rata
Student Support Officer (P2025029) - London employer: Ravensbourne University London
Contact Detail:
Ravensbourne University London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Support Officer (P2025029) - London
✨Tip Number 1
Familiarise yourself with Ravensbourne University and its student services. Understanding the institution's values and the specific support they offer will help you connect better with students and demonstrate your commitment during the interview.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Since you'll be the first point of contact for students, being able to convey information clearly and empathetically is crucial.
✨Tip Number 3
Network with current or former Student Support Officers if possible. They can provide insights into the role and share tips on how to excel in the position, which can give you an edge in your application.
✨Tip Number 4
Be prepared to discuss scenarios where you've successfully handled student enquiries or resolved issues in a previous role. Real-life examples will showcase your experience and ability to support students effectively.
We think you need these skills to ace Student Support Officer (P2025029) - London
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Student Support Officer position. Tailor your application to highlight relevant experiences that align with the role.
Highlight Relevant Experience: Emphasise any previous experience in customer service or educational settings. Use specific examples to demonstrate your ability to manage student enquiries and provide administrative support effectively.
Showcase Communication Skills: Since strong written and verbal communication skills are essential, ensure your CV and cover letter reflect your proficiency in these areas. Consider including examples of how you've successfully communicated with students or colleagues in past roles.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Ravensbourne University London
✨Show Your Customer Service Skills
As a Student Support Officer, you'll be the first point of contact for students. Be prepared to share examples of how you've effectively handled customer queries in the past, showcasing your ability to remain calm and professional under pressure.
✨Demonstrate Your Communication Skills
Clear communication is key in this role. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few scenarios where you had to explain complex information simply.
✨Familiarise Yourself with Ravensbourne
Research Ravensbourne University and its services. Understanding the institution's values and the support it offers will help you answer questions more effectively and show your genuine interest in the role.
✨Prepare for Situational Questions
Expect questions that assess how you'd handle specific situations, such as dealing with a frustrated student or managing multiple enquiries at once. Think through your responses and consider using the STAR method (Situation, Task, Action, Result) to structure your answers.
