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- Tasks: Join us as a Response Engineer, repairing and securing broken windows and doors.
- Company: Be part of a leading home improvement services provider known for exceptional customer service.
- Benefits: Enjoy competitive pay, 22 days leave, team events, and a strong progression scheme!
- Why this job: Make a real impact in customers' lives while working in a supportive and dynamic team.
- Qualifications: A valid driving license is essential; experience in glazing or locksmithing is a plus.
- Other info: Work a flexible 4 on 4 off shift pattern, with opportunities for personal growth.
The predicted salary is between 21000 - 30000 £ per year.
Emergency Maintenance Engineer £26,500 (plus OT and bonus!) Kings Langley, North London, Herts and Bucks Company Van Provided Join a Leading Home Improvement Services Provider!
Are you ready to work with a company setting new standards in responsive, pre-planned, and emergency at home glass and glazing services? Known for exceptional products and unbeatable customer service, our client is seeking a dynamic individual to join their team. You would be repairing, gaining entry, and boarding up broken windows and doors.
Benefits:
- Strong internal development and progression scheme!
- Hard working and great company culture
- Social Events and Team Building!
- 22 Days annual leave + Bank Holidays
- Medicash Plan
- Christmas Party
- Refer a friend scheme
- Enhanced annual leave option Buy & Sell
- Life Assurance
- Colleague recognition schemes
- Enhanced Family Leave
- Competitive salary packages!
As an integral part of the customer journey, you will:
- Be the first on-site point of contact, communicating effectively with customers to understand their needs and explain the company’s role and next steps.
- Assess and validate claims by reviewing damage, taking detailed photographs, and accurately documenting all areas requiring attention.
- Carry out necessary safety, security, or repair measures, adhering to all operational and legislative standards.
- Conduct damage surveys, measure accurately, and specify required work or parts for straightforward cases.
- Use a Personal Digital Assistant (PDA) to ensure all information is accurately recorded and compliance steps are followed.
- Complete and submit all required paperwork, time sheets, activity logs, and vehicle checks promptly.
- Adhere to all Health & Safety and Information Security protocols.
- Perform additional duties as required, within the scope and competence of the role.
To thrive in this role, you will bring:
- Essential: A valid driving license.
- Experience as a Glazier or locksmith would be desirable
- Desirable: Basic within a trade such as glazing, locksmithing, or fitting. Relevant trade qualifications are a bonus but not required.
- A personal, approachable, and empathetic demeanour that puts customers at ease.
- Strong communication skills, with the ability to explain and empathize effectively.
- A customer-first mindset, ensuring the best possible experience at every touchpoint.
- The ability to work independently and as part of a team to achieve goals.
- A results-driven attitude with a passion for exceeding targets.
- Attention to detail and a flexible approach to tackling challenges.
Why Join Us?
- Be part of a forward-thinking company leading the way in home improvement services.
- Enjoy a supportive team environment with opportunities for professional growth.
- Make a real difference in customers' lives by delivering top-tier service.
This role is a 4 on 4 off 12 to 12 working pattern.
Response Engineer in North London employer: Plymouth Office
Contact Detail:
Plymouth Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Response Engineer in North London
✨Tip Number 1
Familiarise yourself with the specific services offered by the company. Understanding their approach to emergency maintenance and customer service will help you demonstrate your enthusiasm and alignment with their values during any discussions.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when you apply.
✨Tip Number 3
Prepare to discuss your problem-solving skills in detail. Since the role involves assessing damage and making quick decisions, think of examples from your past experiences where you've successfully tackled similar challenges.
✨Tip Number 4
Showcase your customer service skills during any interactions. This role is heavily customer-focused, so be ready to share how you've effectively communicated with clients and ensured their needs were met in previous positions.
We think you need these skills to ace Response Engineer in North London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in glazing or locksmithing. Emphasise any customer service roles you've had, as strong communication skills are essential for this position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to join their team and how your skills align with their needs, particularly your customer-first mindset.
Showcase Relevant Skills: When detailing your experience, focus on skills that match the job description, such as attention to detail, ability to work independently, and experience with safety protocols. Use examples to illustrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Plymouth Office
✨Showcase Your Customer Service Skills
As a Response Engineer, you'll be the first point of contact for customers. Highlight your experience in customer service and how you've effectively communicated with clients in the past. Be ready to share specific examples that demonstrate your ability to empathise and resolve issues.
✨Demonstrate Technical Knowledge
While experience as a glazier or locksmith is desirable, it's important to show your understanding of the trade. Brush up on basic glazing and locksmithing principles, and be prepared to discuss any relevant experience or training you have. This will show your commitment to the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle real-life situations, such as dealing with an upset customer or assessing damage. Think through potential scenarios and how you would approach them, focusing on your problem-solving skills and attention to detail.
✨Emphasise Your Teamwork and Independence
This role requires both independent work and collaboration with a team. Be ready to discuss times when you've successfully worked alone and when you've contributed to a team effort. Highlight your flexibility and results-driven attitude to show you're a great fit for their culture.
