QA Manager - Onsite

Join Holland & Barrett's Burton Manufacturing site as QA Manager, leading our multi-shift Quality Assurance team to maintain the highest standards in product integrity. You will shape QA strategy, ensure audit preparedness and promote a quality culture across operations. By collaborating with customers and suppliers, you'll address quality concerns swiftly and drive continuous improvement. If you're passionate about developing people, influencing cross-functional initiatives and ensuring every product meets rigorous safety and quality requirements, this role offers a dynamic environment where your expertise truly matters.

Key Responsibilities

• Lead and develop a high-performing, multi-shift QA team through coaching, training and clear performance expectations.
• Maintain audit readiness (BRC, customer and third-party) by coordinating pre-audit preparation and closing non-conformances.
• Act as primary contact for customer quality matters, ensuring transparent communication and driving improvements.
• Oversee operational QA checks, including foreign-body audits, traceability exercises, label verifications and document reviews.
• Manage supplier non-conformance reporting: log issues, lead investigations, perform root cause analysis and implement corrective/preventive actions.
• Conduct QA risk assessments, track KPIs, analyse trends and implement risk-based actions to uphold food safety and quality.
• Drive continuous improvement and a “right-first-time” culture, using data to reduce non-conformances and support cross-departmental collaboration.
• Monitor QA performance metrics, report to site leadership and ensure timely corrective actions to enhance quality outcomes.

Location: This role is based onsite at our Burton Distribution Centre, Monday to Friday.

Qualifications:

• Significant QA management experience within food manufacturing or a similarly regulated production environment.
• Proven ability to lead, develop and motivate QA teams across multiple shifts.
• Strong knowledge of food safety systems (HACCP, BRC, GMP) with HACCP Level 3 and Food Safety Level 3 (or equivalent).
• Excellent leadership, communication and problem-solving skills, with the capacity to influence at all levels of the organisation.
• Proficiency in root cause analysis, non-conformance handling and corrective/preventive action implementation.
• Solution-focused mindset with meticulous attention to detail and a commitment to the highest quality and safety standards.
• Exceptional stakeholder-management skills, able to build trusted relationships internally and externally.
• Resilient and adaptable leader, capable of driving change, overcoming challenges and fostering a culture of accountability and continuous improvement.

Our Benefits for this role include, but are not limited to:

• H&B Employee Discount - 25%
• Bonus
• Pension company contribution
• 33 Days Holiday per year (Inclusive of bank holidays)
• Private Medical Care
• Exclusive benefits, free advice and savings from a range of retailers and providers
• Electric Car Scheme

We’re passionate about helping every colleague thrive across all dimensions of wellbeing, and we’re committed to having a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and actively celebrate all our colleagues' unique and varying experiences, backgrounds, identities and cultures.