QA Manager - Onsite

Join our team and be part of a company that truly lives its values. With our expertise and commitment to innovation, we aim to build trust and make health and wellness accessible to all. By fostering inclusivity and care, we work collaboratively to improve the well-being of our colleagues, customers, and communities.

Join Holland & Barrett's Burton Manufacturing site as QA Manager, leading our multi-shift Quality Assurance team to maintain the highest standards in product integrity. You will shape QA strategy, ensure audit preparedness and promote a quality culture across operations. By collaborating with customers and suppliers, you'll address quality concerns swiftly and drive continuous improvement. If you're passionate about developing people, influencing cross-functional initiatives and ensuring every product meets rigorous safety and quality requirements, this role offers a dynamic environment where your expertise truly matters.

Key Responsibilities

• Lead and develop a high-performing, multi-shift QA team through coaching, training and clear performance expectations.
• Maintain audit readiness (BRC, customer and third-party) by coordinating pre-audit preparation and closing non-conformances.
• Act as primary contact for customer quality matters, ensuring transparent communication and driving improvements.
• Oversee operational QA checks, including foreign-body audits, traceability exercises, label verifications and document reviews.
• Manage supplier non-conformance reporting: log issues, lead investigations, perform root cause analysis and implement corrective/preventive actions.
• Conduct QA risk assessments, track KPIs, analyse trends and implement risk-based actions to uphold food safety and quality.
• Drive continuous improvement and a “right-first-time” culture, using data to reduce non-conformances and support cross-departmental collaboration.
• Monitor QA performance metrics, report to site leadership and ensure timely corrective actions to enhance quality outcomes.

Location: This role is based onsite at our Burton Distribution Centre, Monday to Friday.

Qualifications:

• Significant QA management experience within food manufacturing or a similarly regulated production environment.
• Proven ability to lead, develop and motivate QA teams across multiple shifts.
• Strong knowledge of food safety systems (HACCP, BRC, GMP) with HACCP Level 3 and Food Safety Level 3 (or equivalent).
• Excellent leadership, communication and problem-solving skills, with the capacity to influence at all levels of the organisation.
• Proficiency in root cause analysis, non-conformance handling and corrective/preventive action implementation.
• Solution-focused mindset with meticulous attention to detail and a commitment to the highest quality and safety standards.
• Exceptional stakeholder-management skills, able to build trusted relationships internally and externally.
• Resilient and adaptable leader, capable of driving change, overcoming challenges and fostering a culture of accountability and continuous improvement.

Our Benefits for this role include, but are not limited to:

• H&B Employee Discount - 25%
• Bonus
• Pension company contribution
• 33 Days Holiday per year (Inclusive of bank holidays)
• Private Medical Care
• Exclusive benefits, free advice and savings from a range of retailers and providers
• Electric Car Scheme

We’re passionate about helping every colleague thrive across all dimensions of wellbeing, and we’re committed to having a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and actively celebrate all our colleagues' unique and varying experiences, backgrounds, identities and cultures.