Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage ticket queues, stock, and hardware repairs while ensuring service levels.
- Company: Join a leading staffing and recruiting firm focused on IT solutions.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Gain hands-on experience in IT support with a dynamic team and impactful projects.
- Qualifications: No prior experience needed; just a passion for technology and problem-solving.
- Other info: This is an entry-level contract position perfect for students or recent graduates.
The predicted salary is between 24000 - 36000 £ per year.
• Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract.
• Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract.
• Effective Management of disposals that go through their Hub as per contract.
• Triage and perform hardware repairs of ‘in Warranty kit’ and liaise with vendors for parts and returns as per contract.
• Locker replenishments where appropriate as per contract.
• Highlight potential issues with service/potential service improvements to their Team Leader.
• Follow any agreed processes and procedures either from the Authority (site regulations etc) or Computacenter’s own.
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technican
✨Tip Number 1
Familiarise yourself with common IT support tools and ticket management systems. Being able to demonstrate your knowledge of these tools during an interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your hardware repair skills, especially for devices that are commonly used in the workplace. Showing that you can handle repairs and understand warranty processes will make you a more attractive candidate.
✨Tip Number 3
Network with current IT professionals or join relevant online forums. Engaging with others in the field can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 4
Prepare to discuss how you would handle specific scenarios related to service improvements or issue triage. Having examples ready can showcase your problem-solving skills and proactive approach.
We think you need these skills to ace IT Support Technican
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the IT Support Technician position. Understand the key responsibilities such as ticket management, asset management, and hardware repairs to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in IT support or related fields. Mention specific skills like ticket management systems, hardware repair, and customer service that align with the job requirements.
Craft a Tailored Cover Letter: Write a cover letter that directly addresses the responsibilities outlined in the job description. Use examples from your past experiences to demonstrate how you can meet the expectations of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for an IT Support Technician.
How to prepare for a job interview at Hays
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities, such as ticket management and hardware repairs. This will help you tailor your answers to demonstrate how your skills align with the role.
✨Showcase Your Technical Skills
Be prepared to discuss your technical knowledge and experience with IT support. Highlight any relevant certifications or hands-on experience you have with hardware repairs and asset management.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of examples from your past experiences where you successfully managed a ticket or resolved a technical issue, and be ready to explain your thought process.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about the team dynamics, potential challenges in the position, or opportunities for professional development within the company.
