Associate Director, EMEA Regional CBDDT Production & Risk Services

The Production & Risk Service group is looking for a seasoned Application Support Analyst for our client (CRM, CLM, CSI, Client First), Banking, Data Analytics (Equities Research) and Digital Channels platforms. We support fast-paced global businesses with evolving needs and requirements. Your ability to take ownership of our production estate combined with a natural sense of curiosity and pride in a job well done will help you succeed in the role.

What will you do?

• Responsible for ensuring maximum system availability, prompt and accurate remediation and response to issues and requests.
• Proactive management and governance of our applications and platforms.
• Leverage automation to drive efficiency and to improve the soundness of our operating environment.
• Ensure strict adherence to standard operating procedures, standing order guidelines, and governance best practices.
• Liaise between Business, Technology, Compliance, Surveillance, and Functional groups to help conduct regular reviews to help evolve our platform and to ensure the connectivity required to achieve our collective objectives.
• Provide effective incident, problem and release management and regular project updates to stakeholders.
• Drive IT governance and de-risking initiatives.
• Lead effective knowledge sharing, documentation, and cross training to help maximize coverage and work to improve the robustness of our follow-the-sun operating model.

What do you need to succeed?

Must-have:

• Must be extremely hands-on, detail-oriented, assertive and proactive with both day-to-day tasks and short and long-term deliveries.
• Proven ability to collaborate well with others, be strategically focused and realise continuous improvements.
• Prior in-depth experience in supporting large-scale, enterprise-wide, global trading and risk platforms.
• Consistently seeking to automate; Strong scripting skills (i.e., Python, PERL, etc.).
• Solid working understanding of LINUX, WINDOWS and SQL (including database concepts).
• Good organisation skills, ability to effectively context switch and thrive in a fast-paced environment.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and self-starter attitude.
• Bachelors of Science degree or equivalent.

Nice-to-have:

• Experiences with Client onboarding or relationship management systems like SalesForce, Fenergo.

What is in it for you?

• A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation.
• Leaders who support your development through coaching and managing opportunities.
• Opportunities to work with the best in the field.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• A world-class training program in financial services.
• Flexible working options fully supported.

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.