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- Tasks: Lead a dynamic team to enhance client experiences and manage Margin Services operations.
- Company: Join a global leader in financial services, shaping the future of operations.
- Benefits: Enjoy flexible working options, professional development opportunities, and a vibrant workplace culture.
- Why this job: Make a real impact on client satisfaction while collaborating with diverse teams across the globe.
- Qualifications: Strong leadership skills, effective communication, and a knack for problem-solving are essential.
- Other info: Experience in Collateral or Derivatives is preferred but not mandatory.
The predicted salary is between 43200 - 72000 £ per year.
Join us as a Margin Services Operations Senior Associate to enhance client experiences, drive strategic initiatives, and lead a dynamic team! As a Margin Services Operations Service Delivery Senior Associate in the Operations Service Delivery Team you will play a pivotal role in proactively enhancing the Client Experience for a diverse portfolio of Buy-side Derivatives Firms. In this role you will drive strategic initiatives that shape the future of our business, and contribute to the success of our Global Operations.
As a manager within the OSD team, you will collaborate with Stakeholders across Securities Services to maintain high standards of Operational Service Levels for the Margin Services Business.
Job responsibilities:
- Directly manages and helps develop team members within the OSD team.
- Manages incoming and outgoing Client queries related to the end-to-end Margin Services function.
- Proactively monitors and maintains Operational Service Levels to Clients, owning Operational escalations from identification through to remediation.
- Utilizes available data to provide meaningful data and analysis to Clients to highlight areas for improvement within their Operating Model.
- Partners with Relationship Management and Client Service teams to deliver Client Service Reviews and Due Diligence workshops.
- Develops excellent networks of internal Stakeholders across the business.
- Contributes to the delivery of key workstreams, tasks, and projects across the OSD teams, collaborating cross-region and cross-function where required.
- Supports Audit, Regulatory and Compliance deliverables; helping to drive action plans and deliverables as required.
- Co-ordinates team activities and prepares materials for Town Halls, Employee Recognition, and strategy working sessions.
- Collects and maintains internal resources and documentation on collaboration sites such as SharePoint.
- Provides reporting, analytical, communications and project support to MS Operations management.
Required qualifications, capabilities, and skills:
- Leadership/management experience.
- Strong verbal and written communication skills for clear Executive Messaging.
- Effective Client Management skills, and ability to deliver challenging messages.
- Excellent attention to detail and accuracy.
- Ability to understand complex models within the financial sphere.
- Problem-solving and data analysis.
- Strong time management skills, and ability to prioritise and work under pressure.
- Self-motivated, tenacious and able to work with a high degree of independence.
Preferred qualifications, capabilities, and skills:
- Experience within Collateral or Derivatives.
Contact Detail:
J.P. Morgan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Margin Services Operations Service Delivery - Senior Associate
✨Tip Number 1
Familiarise yourself with the key concepts of Margin Services and Derivatives. Understanding these areas will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the industry, especially those who work in Operations Service Delivery. Engaging with them on platforms like LinkedIn can provide insights into the role and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed client relationships or led teams in the past. Highlighting your leadership experience will be crucial in showcasing your fit for this senior associate position.
✨Tip Number 4
Stay updated on current trends and regulations in the financial services sector, particularly those affecting Margin Services. This knowledge will help you engage in meaningful conversations during interviews and show your commitment to the field.
We think you need these skills to ace Margin Services Operations Service Delivery - Senior Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations, client management, and leadership. Use specific examples that demonstrate your ability to enhance client experiences and manage teams effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the Margin Services Operations role. Mention how your skills align with the job responsibilities and how you can contribute to the success of the team.
Highlight Relevant Skills: Emphasise your strong verbal and written communication skills, attention to detail, and problem-solving abilities. Provide examples of how you've successfully managed client queries or led projects in previous roles.
Showcase Leadership Experience: If you have leadership or management experience, make sure to highlight it. Discuss how you've developed team members and maintained high operational service levels in past positions.
How to prepare for a job interview at J.P. Morgan
✨Showcase Your Leadership Skills
As a Senior Associate, you'll be expected to manage and develop team members. Be prepared to discuss your leadership style and provide examples of how you've successfully led teams in the past.
✨Demonstrate Client Management Expertise
Effective client management is crucial for this role. Think of specific instances where you've handled challenging client situations or improved client relationships, and be ready to share these stories.
✨Highlight Your Analytical Abilities
The role requires strong problem-solving and data analysis skills. Prepare to discuss how you've used data to drive decisions or improve processes in previous positions, especially in financial contexts.
✨Prepare for Operational Scenarios
Since you'll be managing operational service levels, consider potential operational challenges that could arise in the Margin Services function. Be ready to discuss how you would approach these issues and ensure high service standards.
