Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers over the phone to enhance their digital lives and recommend products.
- Company: Join EE, a leading telecommunications company focused on customer satisfaction and employee development.
- Benefits: Enjoy uncapped commission, flexible hours, online GP access, and generous family leave.
- Why this job: This role offers a supportive culture, career growth opportunities, and the chance to make a difference.
- Qualifications: No specific experience required; just bring your confidence and communication skills.
- Other info: Flexible working options and the ability to schedule your own breaks make this job ideal for students.
The predicted salary is between 25087 - 25684 £ per year.
Salary: £25,087 pro-rata rising to £25,684 pro-rata at 8 months in role, plus uncapped commission.
Location: Merthyr Tydfil Contact Centre, Rhydycar Business Park, Merthyr Tydfil, CF48 1DH.
Working hours:
- Monday: OFF
- Tuesday: OFF
- Wednesday: 16:30-21:00
- Thursday: 16:30-21:00
- Friday: 16:30-21:00
- Saturday: 09:45-18:00
- Sunday: OFF
If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services. We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them.
Why not use your skills and join our Sales Team in Merthyr? We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss appointments or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting hourly rate of £12.82 per hour, plus incentives and bonuses.
- Online GP – giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market-leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to colleagues caring for family or friends who are disabled, ill, or elderly.
- Family Leave - equalised maternity, paternity, and adoption leave with 18 weeks full pay and 8 weeks half pay in the first year, regardless of how you grow your family.
- Huge discounts on EE & BT products, including your mobile and broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and will support you in achieving your career goals.
- Volunteering days to give back to your local community.
- Optional Private Healthcare and Dental to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Contact Detail:
TieTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Center Agent - Uncapped Commission
✨Tip Number 1
Familiarise yourself with the products and services offered by EE. Understanding their offerings will not only help you in conversations but also show your genuine interest in the role during any discussions with us.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. This will help you become more comfortable talking to customers and enhance your ability to build rapport, which is crucial for a Call Center Agent.
✨Tip Number 3
Research common customer queries and concerns related to telecommunications. Being prepared with answers or solutions can set you apart and demonstrate your proactive approach to potential challenges in the role.
✨Tip Number 4
Showcase your flexibility and adaptability during any interactions with us. Highlighting your willingness to work varied hours and your ability to handle different situations will align well with the dynamic nature of the role.
We think you need these skills to ace Call Center Agent - Uncapped Commission
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any roles that involved customer interaction or sales. Use keywords from the job description to demonstrate that you understand what the role entails.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Share specific examples of how your skills and experiences make you a great fit for the Call Center Agent position, particularly your ability to build relationships and communicate effectively.
Showcase Transferable Skills: Emphasise any transferable skills you have, such as negotiation, problem-solving, or customer service experience. Relate these skills back to the responsibilities of the role, showing how they will help you succeed in enhancing customers' digital lives.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at TieTalent
✨Show Your Communication Skills
As a Call Center Agent, your ability to communicate effectively is crucial. Practice speaking clearly and confidently about your experiences, and be prepared to demonstrate how you can engage with customers over the phone.
✨Highlight Transferable Skills
Even if you haven't worked in a sales role before, think about your life experiences that showcase your ability to build relationships and negotiate. Share specific examples that illustrate your skills in handling conversations and resolving issues.
✨Understand the Company Culture
Familiarise yourself with EE's values and culture. They emphasise flexibility and support for their employees, so be ready to discuss how you align with these principles and how you can contribute to a positive team environment.
✨Prepare Questions for the Interviewer
Interviews are a two-way street. Prepare thoughtful questions about the role, training opportunities, and career progression within the company. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
