Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help clients tackle their debt and energy issues through tailored telephone advice.
- Company: Join Citizens Advice Plymouth, a supportive team dedicated to helping people across the UK.
- Benefits: Enjoy a hybrid work model, flexible hours, and comprehensive training.
- Why this job: Make a real difference in people's lives while developing valuable skills in a rewarding environment.
- Qualifications: No specific qualifications needed; just a passion for helping others and good communication skills.
- Other info: Initial training lasts 12-16 weeks, with a start date of 15th July 2025.
The predicted salary is between 25493 - 28282 £ per year.
We support a wide range of people to find a solution for their debt circumstances. Would you like to help people with debt, energy, and money worries? Why not consider joining our friendly advice team in a fast-paced target-driven environment, which provides debt advice service to clients? We are seeking to recruit additional telephone advisers to join our growing team.
This role is fully telephone based, with a mix of office and remote working. You will be advising clients with their debt & energy issues through a minimum of 9 advice appointments per week over the phone, helping them find solutions to their issues. There’s no ‘average’ call – advice is tailored, and each client is treated equally. It can sometimes be a challenging role, but you will be fully trained and supported, working as a part of an approachable and supportive team in a rewarding environment to provide the best possible service to people across England, Wales, and Scotland.
The role is 37 hours a week (9-5 Monday-Thursday and 9-4:30 on Fridays) on a permanent basis. We are happy to discuss part-time and flexible working arrangements with prospective applicants.
Training: Full training will be provided. During your initial classroom training and on-the-job learning, you will be working at our city centre office at Cobourg House. When you have been signed off to provide independent advice (this usually takes 12-16 weeks), this role will have a hybrid work pattern, with a minimum of 8 days a month in the office at Cobourg House, 32 Mayflower Street, Plymouth. You will be expected to be able to attend the office as requested and at short notice if required. There will be no annual leave agreed during the first 6 weeks of training.
If you want to chat about the role further, you can contact Damen McGregor by emailing damen.mcgregor@citizensadviceplymouth.org.uk.
To apply: Please complete the application form in full and return to by 9am on Friday 4th July 2025. Please note we do not accept CVs. Please note this vacancy may close early if a high number of applications is received. We reserve the right to withdraw a vacancy at any time.
Contact Detail:
Citizens Advice BANES Recruiting Team
damen.mcgregor@citizensadviceplymouth.org.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Telephone Debt & Energy Adviser
✨Tip Number 1
Familiarise yourself with the common debt and energy issues that clients face. Understanding these challenges will help you engage more effectively during the interview process and demonstrate your commitment to helping others.
✨Tip Number 2
Practice your telephone communication skills. Since the role is fully telephone-based, being able to convey empathy and clarity over the phone is crucial. Consider role-playing with a friend or family member to refine your approach.
✨Tip Number 3
Research Citizens Advice Plymouth and their mission. Showing that you understand their values and how they support clients can set you apart from other candidates and demonstrate your genuine interest in the role.
✨Tip Number 4
Prepare questions to ask during your conversation with Damen McGregor. This not only shows your enthusiasm for the position but also helps you gather valuable insights about the team and work environment.
We think you need these skills to ace Telephone Debt & Energy Adviser
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Telephone Debt & Energy Adviser position. Tailor your application to highlight relevant skills and experiences that align with the role.
Complete the Application Form: Since CVs are not accepted, ensure you fill out the application form in full. Pay attention to detail and provide clear, concise answers that demonstrate your suitability for the role.
Showcase Relevant Experience: In your application, emphasise any previous experience in customer service, debt advice, or energy-related roles. Use specific examples to illustrate how you've helped clients in similar situations.
Proofread Your Application: Before submitting, take the time to proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Citizens Advice BANES
✨Understand the Role
Make sure you thoroughly read the job description and understand what a Telephone Debt & Energy Adviser does. Familiarise yourself with the types of issues clients face and think about how you can provide tailored advice.
✨Prepare for Common Questions
Anticipate questions related to your experience in handling sensitive situations, especially regarding debt and energy issues. Be ready to share examples of how you've helped others in similar circumstances.
✨Show Empathy and Communication Skills
Since this role involves advising clients over the phone, demonstrate your ability to communicate clearly and empathetically. Practice active listening and think about how you would reassure someone in a difficult financial situation.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This shows your interest in the role and helps you understand the company culture and expectations better.
