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- Tasks: Lead a dynamic team to drive sales and deliver top-notch customer service.
- Company: Join Parkdean Resorts, the UK's largest holiday park organisation with stunning locations.
- Benefits: Enjoy 50% off holidays, 30% off food, and exclusive discounts on brands.
- Why this job: Be part of a supportive culture that values wellbeing and creates lasting memories.
- Qualifications: Proven leadership in sales or customer service with strong communication skills.
- Other info: Opportunity to make a real impact while working in a fun environment.
The predicted salary is between 36000 - 60000 £ per year.
Are you a performance-driven team leader with a passion for sales and customer service? Join Parkdean Resorts as a Holiday Sales and Support Team Leader and play a pivotal role in driving revenue, delivering exceptional service, and coaching a high-performing contact centre team to success!
Why choose Parkdean Resorts? Besides our unique team culture, stunning locations across the UK, and the opportunity to work with the UK's largest holiday park organization, we offer:
- Employee Assistance Programme with a 24/7 confidential helpline for counselling and support — because your wellbeing is our top priority.
- 50% discount for you and 25% for friends and family when booking holidays with us.
- Team member discount of 30% on food, drinks, and leisure activities.
- Great discounts on brands like Hello Fresh and local gyms.
We are committed to being a force for good, caring for our parks, people, and planet, and creating lasting memories.
What you will be doing...
- Driving sales across various services including holiday hire and extras.
- Monitoring KPIs and coaching the team to exceed targets.
- Leading outbound campaigns to maximize bookings.
- Handling escalated customer issues with confidence and care.
- Recruiting, training, and developing team members.
- Reporting on team performance and suggesting improvements.
- Collaborating with parks and internal departments.
- Supporting daily operations and stepping in during busy periods.
Skills and experience we're looking for...
- Proven leadership in contact centres, sales, or customer service.
- Strong commercial awareness and results-driven mindset.
- Excellent communication and coaching skills.
- A calm, solution-focused approach to challenges.
Holiday Sales Support Team Leader employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Holiday Sales Support Team Leader
✨Tip Number 1
Familiarise yourself with Parkdean Resorts' values and mission. Understanding their commitment to customer service and team culture will help you align your responses during interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare specific examples of how you've successfully led teams in a contact centre or sales environment. Highlight your achievements in driving sales and improving team performance, as these are key aspects of the role.
✨Tip Number 3
Research common challenges faced in holiday sales and customer service. Being able to discuss potential solutions or strategies during your interview will demonstrate your proactive approach and problem-solving skills.
✨Tip Number 4
Network with current or former employees of Parkdean Resorts on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information to use in your application and interviews.
We think you need these skills to ace Holiday Sales Support Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and customer service. Emphasise any leadership roles you've held, particularly in contact centres, and showcase your ability to drive results.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the company. Mention specific examples of how you've successfully led teams or improved sales performance in previous positions.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as commercial awareness, communication, and coaching abilities. Use concrete examples to demonstrate these skills in action.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial for a leadership role.
How to prepare for a job interview at JR United Kingdom
✨Showcase Your Leadership Skills
As a Holiday Sales Support Team Leader, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on your coaching techniques and how you motivated team members to exceed targets.
✨Understand the Company Culture
Research Parkdean Resorts and their unique team culture. Be ready to discuss how your values align with theirs, especially regarding their commitment to wellbeing and creating lasting memories for customers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, particularly in handling escalated customer issues. Think of specific scenarios where you resolved conflicts or improved team performance, and be prepared to share these stories.
✨Demonstrate Commercial Awareness
Show that you understand the sales landscape and can drive revenue. Familiarise yourself with current trends in the holiday park industry and be ready to discuss how you would implement successful sales strategies in your role.
