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For Companies At a Glance
- Tasks: Manage customer success initiatives and design engaging workshops.
- Company: Join a vibrant team dedicated to customer satisfaction and community growth.
- Benefits: Enjoy flexible working options and opportunities for professional development.
- Why this job: Be part of a dynamic culture that values creativity and collaboration.
- Qualifications: Experience in L&D, strong communication skills, and CRM proficiency required.
- Other info: Hybrid work model available; bring your authentic self to work!
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a dynamic and experienced L&D Professional to join our team. The primary responsibility of this role is to manage and nurture our community of customers, ensuring their success and satisfaction with our products or services. This role involves designing and delivering customer engagement and success initiatives using a one-to-many approach. You will leverage your L&D knowledge and experience, acting as a subject matter expert for customers and stakeholders.
Key responsibilities
- Project-focused Deliverables: Scoping customer needs and designing effective workshops and support programs to achieve measurable and successful outcomes.
- Community Engagement: Building, growing, and maintaining a vibrant community through proactive engagement both online and offline. Facilitating discussions, Q&A sessions, product workshops, and feedback forums to embed our customers into the Thrive experience.
- Relationship Management: Understanding customers' critical business needs, goals, pain points, and success criteria to foster ongoing engagement and integration into our business.
- Advocacy & Feedback: Championing our brand and services to identify and develop advocates who can participate in testimonials, case studies, and awards.
- Retention & Renewals: Monitoring customer health metrics such as usage patterns and satisfaction scores to proactively identify actions for expansion or renewal.
- Cross-functional Collaboration: Working closely with sales, marketing, and product development teams to ensure customer success aligns with overall business objectives.
What we’re looking for
- Proven experience in L&D organizations, delivering impactful learning interventions and programs.
- Ability to build strong relationships across all levels of the business, engaging confidently with senior leaders and team members.
- Strong communication skills; ability to articulate complex ideas clearly.
- Proficiency in CRM software (e.g., Salesforce) for managing customer interactions.
- Willingness to learn customer success principles and analyze engagement data.
- Empathetic listening skills; genuine care for helping customers succeed.
- Creative thinking to devise solutions tailored to community needs.
- Results-driven mindset focused on delivering value for customers and the organization.
- Team-player capable of collaborating internally and advocating externally for customers.
- Authentic personality and willingness to bring your full self to work.
Desirable: experience in customer success or community management within a B2B or SaaS environment.
Contact Detail:
Thrive Learning Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning and Development Consultant | Customer Success
✨Tip Number 1
Familiarise yourself with our products and services. Understanding the ins and outs of what we offer will not only help you in interviews but also demonstrate your genuine interest in the role and our company.
✨Tip Number 2
Network with current employees or alumni who have experience in L&D or customer success roles. They can provide valuable insights into our company culture and expectations, which can give you an edge during the selection process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully engaged customers in previous roles. Highlighting your experience in building relationships and delivering impactful learning interventions will resonate well with us.
✨Tip Number 4
Showcase your ability to analyse data and metrics related to customer engagement. Being able to discuss how you've used data to drive decisions in past roles will demonstrate your results-driven mindset, which is crucial for this position.
We think you need these skills to ace Learning and Development Consultant | Customer Success
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Learning and Development, customer success, and community management. Use specific examples that demonstrate your ability to design impactful learning interventions and build strong relationships.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and how your skills align with the role. Mention your experience with CRM software and your approach to engaging customers effectively.
Showcase Communication Skills: Since strong communication is key for this role, consider including a brief section in your application that illustrates your ability to articulate complex ideas clearly. This could be through a project example or a specific achievement.
Highlight Results-Driven Mindset: Demonstrate your results-driven mindset by including metrics or outcomes from previous roles. For instance, mention how you improved customer satisfaction scores or successfully managed community engagement initiatives.
How to prepare for a job interview at Thrive Learning Limited
✨Showcase Your L&D Expertise
Be prepared to discuss your previous experience in Learning and Development. Highlight specific programmes or workshops you've designed and delivered, focusing on measurable outcomes that demonstrate your impact.
✨Demonstrate Relationship Management Skills
Think of examples where you've successfully built relationships with customers or stakeholders. Be ready to explain how you identified their needs and tailored your approach to ensure their success.
✨Communicate Clearly and Confidently
Practice articulating complex ideas in a simple manner. During the interview, focus on clear communication, especially when discussing your strategies for customer engagement and success initiatives.
✨Emphasise Your Team Player Attitude
Prepare to discuss how you've collaborated with cross-functional teams in the past. Share examples that illustrate your ability to work well with others and advocate for customer needs within the organisation.
