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- Tasks: Support customers with energy debts and install SMART meters while providing excellent service.
- Company: E.ON is a leading energy company focused on innovative solutions for a sustainable future.
- Benefits: Enjoy a salary of £41,791, flexible working options, 26 days holiday, and a generous pension scheme.
- Why this job: Join a diverse team, enjoy independence, and make a real impact in people's lives.
- Qualifications: Must have a valid UK/EU driving licence and experience in customer-facing roles.
- Other info: This is a permanent role with opportunities for personal development and a supportive work environment.
The predicted salary is between 39000 - 42000 £ per year.
We need everyone's positive energy and innovative thinking to lead the energy transition to net zero. That's why we welcome applications from all backgrounds and experiences and have a range of flexible working options to suit everyone!
Here's what you'll be doing:
Salary – £41,791 & great benefits
Are you a trained Meter Engineer? Do you want more flexibility in your role? Do you enjoy helping people? If so, we want to hear from you! We’re currently looking for SMART Meter Engineer Support Agents with electricity & gas meter experience to join our growing Field Debt Solutions team. Here you’ll play an important role in helping our customers resolve their debts. You’ll work with our customers to support them with any future payments, installing PAYG where it’s the best option, as well as helping them find ways to reduce energy consumption.
We’ll provide you with all the equipment you need: smartphone, tablet, tools, uniform, vehicle and fuel card. We’ll train you to install SMART meters the E.ON way, and to offer the right payment option to our customers. After your training period, you’ll be able to earn extra as part of our achievable reward scheme, allowing you to top up your earnings based on delivering great outcomes to our customers. Every visit is different, and we pride ourselves on delivering excellent customer service in the field. With no set shifts you can balance your work around your life, as long as you meet your weekly working hours. With optional overtime you can also top up your earnings even more! If you're looking for a role with real variety, independence, job satisfaction and the opportunity to help people please apply today!
Key responsibilities include:
- Delivering excellent service to our customers by understanding their circumstances and helping them agree an appropriate solution to resolve their debt.
- Planning efficient routes to reduce carbon footprint.
- Carrying out investigations, collating evidence and obtaining information.
- Identifying new tenants through face-to-face discussions, Letting Agents and neighbours while complying with DPA (Data Protection Act).
- Exchanging meters to SMART Pay as You Go or Classic Prepayment.
- Where necessary, leading a warrant team to force entry to customer premises to exchange/disconnect meters.
- Recording job information using the appropriate paperwork or electronic equipment.
- Must have access to Broadband at home in order to upload day to day data. We will include a set monthly broadband allowance into your salary.
What we need from you:
- A full valid UK/EU driving licence (preferably clean, but with a maximum of 6 points).
- MOCOPA/CMA1/MET2.
- Previous experience gained within a customer facing role.
- Live within the area and happy to travel.
- Excellent verbal communication and negotiation skills.
Here's what else you need to know:
The salary for this role is up to £41,791. This includes a base salary of £39,451, revenue protection work (added to your base salary as soon as you complete your training), skilled allowance for gas metering plus an on-target reward scheme, with the potential to earn up to another £4800 for higher performance. This is a permanent role.
Our market-leading benefits package includes 26 days holiday + bank holidays, a generous pension scheme, life cover, bonus and the chance to choose from 20 flexible benefits with tax and/or NI savings. In fact, our benefits package recently won the Personnel Today Reward, Recognition and Benefits Award 2022!
As the only energy company to feature in The Inclusive Top 50 UK Employers (our 2022/23 ranking is 15th) we’ve proven that we’re committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone. We realise the best people bring their energy at different times, so we’re happy to talk flexible working and offer a range of flexible working options, including full time, part time and job share.
As a Disability Confident Employer we interview every disabled applicant who meets the minimum criteria for the role. We’ve exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.
Get in touch:
For more information about the role please contact the recruiter Greg Ellis - gregory.ellis@eonenergy.com
About us:
E.ON is a privately owned international energy company. Our 42,000 colleagues in 13 countries work daily towards the improvement of technical innovations and user-friendly customer solutions for the new energy world. We are the first large energy company to focus more heavily upon the energy of the future through our three business areas of energy networks, renewable energies and customer solutions.
Contact Detail:
E.ON Gruppe Recruiting Team
-gregory.ellis@eonenergy.com
StudySmarter Expert Advice 🤫
We think this is how you could land SMART Meter Engineer Support Agent - Dual Fuel - Edinburgh & Glasgow E.ON UK PLC
✨Tip Number 1
Familiarise yourself with the latest technologies in SMART metering and energy solutions. Being knowledgeable about the tools and systems used in the industry will not only boost your confidence but also impress the hiring team at E.ON.
✨Tip Number 2
Highlight your customer service experience during any informal discussions or networking opportunities. E.ON values excellent communication and negotiation skills, so be ready to share examples of how you've successfully resolved customer issues in the past.
✨Tip Number 3
Connect with current employees on platforms like LinkedIn to gain insights into the company culture and expectations. This can help you tailor your approach and demonstrate your genuine interest in joining their team.
✨Tip Number 4
Prepare for potential scenario-based questions that may arise during interviews. Think about how you would handle specific situations related to debt resolution and customer interactions, as these are key aspects of the role.
We think you need these skills to ace SMART Meter Engineer Support Agent - Dual Fuel - Edinburgh & Glasgow E.ON UK PLC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Meter Engineer, particularly in customer-facing roles. Emphasise any skills related to communication and negotiation, as these are crucial for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers and your understanding of the energy sector. Mention your flexibility and willingness to adapt to different working conditions, as this aligns with the company's values.
Highlight Relevant Qualifications: Clearly list your qualifications such as MOCOPA/CMA1/MET2 and ensure you mention your driving licence status. This is essential for the role and should be easily visible in your application.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully resolved customer issues in the past. This will demonstrate your ability to deliver excellent service and find appropriate solutions for customers.
How to prepare for a job interview at E.ON Gruppe
✨Know Your Stuff
Make sure you brush up on your knowledge of SMART meters and the energy sector. Understand the role of a Meter Engineer Support Agent and be ready to discuss how your experience aligns with the responsibilities outlined in the job description.
✨Showcase Your Customer Service Skills
Since this role involves helping customers resolve their debts, be prepared to share examples of how you've successfully handled customer interactions in the past. Highlight your communication and negotiation skills, as these will be crucial in this position.
✨Demonstrate Flexibility and Independence
The job offers flexibility and independence, so be ready to discuss how you manage your time and plan your routes efficiently. Share any experiences where you've had to adapt to changing circumstances or work autonomously.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, training processes, and opportunities for growth within E.ON. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
