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- Tasks: Support and guide Service Users in initial accommodation, ensuring their safety and well-being.
- Company: Join Manpower UK, a leader in providing essential support services.
- Benefits: Enjoy a competitive salary, 25 days leave, health perks, and a pension plan.
- Why this job: Make a real impact while working in a supportive and dynamic environment.
- Qualifications: Experience with vulnerable adults or customer service; strong communication skills required.
- Other info: Flexible shifts including nights and weekends; laptop and phone provided if needed.
The predicted salary is between 18885 - 22365 £ per year.
Department: Contingency Operations
Location: Banbury, Oxfordshire based at a fixed Initial Accommodation site (Some travel may be required based on business need)
Reporting to: Initial Accommodation Team Leader
Contract Type: Permanent
Hours of Work: 40 hours per week – working a shift pattern including some nights and weekends based on a 6-week shift pattern.
Salary: £31,475.00 per annum
About the Role:
We are seeking a motivated and compassionate Initial Accommodation Officer to join our team. You will play a crucial role in providing support and guidance to Service Users residing in our initial accommodation facilities. This role requires a proactive and empathetic individual with excellent communication and interpersonal skills.
Key Responsibilities:
Service User Support:
- Manage a caseload of Service Users, providing guidance and support.
- Conduct regular welfare checks and address any concerns promptly.
- Signpost Service Users to essential services (GPs, shops, support agencies).
- Ensure the safety and well-being of all Service Users and staff.
- Address safeguarding issues in accordance with company policy.
Accommodation Management:
- Conduct regular inspections of accommodation and report any maintenance issues.
- Ensure property standards are maintained and comply with health and safety regulations.
- Manage inventory and ensure the upkeep of accommodation facilities.
Operational Excellence:
- Ensure compliance with all contractual obligations and statutory regulations.
- Participate in service improvement initiatives.
- Maintain accurate and up-to-date records of all activities.
- Liaise effectively with colleagues, stakeholders, and external agencies.
Stakeholder Engagement:
- Build and maintain positive relationships with Service Users, colleagues, and external stakeholders.
- Attend relevant meetings and represent the company professionally.
Essential Skills & Experience:
- Experience of working with vulnerable adults or in a customer service environment.
- Excellent communication and interpersonal skills.
- Strong organisational and time management skills.
- Ability to work independently and as part of a team.
- Ability to work flexibly, including some evening and weekend shifts.
- Proficient in Microsoft Office Suite.
Desirable Skills & Experience:
- Experience working in a residential setting.
- Knowledge of safeguarding procedures.
- Experience of working with diverse communities.
Benefits:
- Competitive salary (£31,475.00 per annum)
- 25 days annual leave plus national bank holidays
- Westfield Health Membership (offering cashback on health services plus discounts for retailers and gym memberships)
- Life Cover (2 x basic salary)
- 6-month probation period
- Employer pension contribution (4% employer, 4% employee)
- Laptop/Phone/other equipment if required as part of job role
- Referral Scheme
Manpower UK | IA Welfare Officer employer: Manpower UK
Contact Detail:
Manpower UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manpower UK | IA Welfare Officer
✨Tip Number 1
Familiarize yourself with the specific needs of vulnerable adults and the challenges they face. This will help you demonstrate your understanding and empathy during the interview process.
✨Tip Number 2
Highlight any previous experience in customer service or working with diverse communities. Be ready to share specific examples that showcase your communication and interpersonal skills.
✨Tip Number 3
Research safeguarding procedures and be prepared to discuss how you would handle potential safeguarding issues. This shows your commitment to the safety and well-being of Service Users.
✨Tip Number 4
Be flexible and open about your availability for evening and weekend shifts. Emphasizing your willingness to adapt to the shift pattern can set you apart from other candidates.
We think you need these skills to ace Manpower UK | IA Welfare Officer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the IA Welfare Officer position. Understand the key responsibilities and essential skills required, as this will help you tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasize any experience you have working with vulnerable adults or in customer service environments. Use specific examples to demonstrate your communication and interpersonal skills.
Showcase Your Skills: Make sure to highlight your organisational and time management skills in your application. Provide examples of how you've successfully managed multiple tasks or projects in previous roles.
Personalize Your Cover Letter: Write a personalized cover letter that reflects your motivation for applying to Manpower UK. Mention why you are passionate about supporting Service Users and how your values align with the company's mission.
How to prepare for a job interview at Manpower UK
✨Show Your Empathy
As an Initial Accommodation Officer, empathy is key. Be prepared to share examples from your past experiences where you've successfully supported vulnerable individuals. Highlight your ability to listen and respond to their needs.
✨Demonstrate Communication Skills
Excellent communication is crucial for this role. During the interview, practice clear and concise responses. You might also want to prepare a scenario where you effectively communicated with a challenging Service User or stakeholder.
✨Highlight Your Organizational Skills
This position requires strong organizational abilities. Discuss how you manage your time and prioritize tasks, especially when handling multiple Service Users or responsibilities. Providing specific examples will strengthen your case.
✨Familiarize Yourself with Safeguarding Procedures
Knowledge of safeguarding is essential. Brush up on relevant policies and be ready to discuss how you would handle safeguarding issues. Showing that you understand the importance of safety and well-being will impress the interviewers.
