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- Tasks: Provide 2nd line support for Microsoft 365, focusing on SharePoint and Power Platform.
- Company: Join a forward-thinking Microsoft Solutions Partner with a collaborative culture.
- Benefits: Enjoy fully remote work, ongoing training, and a competitive salary package.
- Why this job: Make a real impact in a supportive team while working on exciting projects.
- Qualifications: Experience with SharePoint Online, Power Apps, and strong problem-solving skills required.
- Other info: Ideal for tech-savvy individuals looking to grow in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
Are you a skilled IT Support Engineer with a passion for Microsoft technologies? Do you have hands-on experience with SharePoint Online, Power Apps, and Power Automate? If so, we’d love to hear from you! We’re working with a forward-thinking Microsoft Solutions Partner that’s looking to expand their support team with a talented 2nd Line IT Support Engineer. This is a fantastic opportunity to join a collaborative and innovative environment where your expertise will make a real impact.
Role Overview: As a M365 Support Engineer, you’ll be the go-to expert for resolving complex technical issues, particularly around Microsoft 365, SharePoint, and the Power Platform. You’ll work closely with clients and internal teams to troubleshoot, support, and enhance modern workplace solutions.
What You’ll Be Doing:
- Providing 2nd line support for Microsoft 365 environments, with a focus on SharePoint Online, Power Apps, and Power Automate.
- Troubleshooting and resolving escalated tickets related to collaboration tools, workflows, and data integration.
- Assisting in the design and deployment of Power Platform solutions to streamline business processes.
- Supporting end-users and stakeholders with technical guidance and training.
- Collaborating with 3rd line engineers and consultants on project delivery and escalations.
What You’ll Need:
- Solid experience supporting SharePoint Online – including site structure, permissions, and content management.
- Strong working knowledge of Power Apps and Power Automate – building, maintaining, and troubleshooting apps and flows.
- Good understanding of the wider Microsoft 365 ecosystem – Teams, OneDrive, Exchange Online, etc.
- Excellent problem-solving skills and a proactive approach to support.
- Strong communication and customer service skills.
- Previous experience in a managed services or consultancy environment is a plus.
What’s on Offer:
- Fully remote working (UK-based)
- Work with a Microsoft Solutions Partner on exciting, varied projects
- Supportive and collaborative team culture
- Ongoing training and development opportunities
- Competitive salary and benefits package
Interested? Apply now or get in touch to find out more about this exciting opportunity!
M365 Support Engineer employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land M365 Support Engineer
✨Tip Number 1
Familiarise yourself with the latest updates and features of Microsoft 365, especially SharePoint Online, Power Apps, and Power Automate. This knowledge will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Engage with online communities or forums related to Microsoft technologies. Participating in discussions can enhance your understanding and may even lead to networking opportunities with professionals already in the field.
✨Tip Number 3
Consider obtaining relevant certifications in Microsoft technologies, such as the Microsoft Certified: Power Platform Fundamentals. This can set you apart from other candidates and show your commitment to professional development.
✨Tip Number 4
Prepare for potential technical assessments by practising troubleshooting scenarios related to Microsoft 365 environments. Being able to demonstrate your problem-solving skills in real-time can significantly boost your chances of landing the job.
We think you need these skills to ace M365 Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft technologies, especially SharePoint Online, Power Apps, and Power Automate. Use specific examples of how you've resolved technical issues in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your problem-solving skills. Mention your familiarity with the Microsoft 365 ecosystem and how you can contribute to the team.
Highlight Relevant Experience: In your application, emphasise any previous roles where you provided 2nd line support or worked in a managed services environment. Detail your experience with troubleshooting and supporting collaboration tools.
Showcase Communication Skills: Since strong communication and customer service skills are essential for this role, include examples of how you've effectively communicated technical information to non-technical users in your application.
How to prepare for a job interview at JR United Kingdom
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with SharePoint Online, Power Apps, and Power Automate. Bring examples of how you've resolved complex issues in these areas, as this will demonstrate your expertise and problem-solving abilities.
✨Understand the Microsoft 365 Ecosystem
Familiarise yourself with the broader Microsoft 365 suite, including Teams, OneDrive, and Exchange Online. This knowledge will help you answer questions about how different tools integrate and support business processes.
✨Emphasise Communication Skills
Since you'll be working closely with clients and internal teams, highlight your strong communication and customer service skills. Be ready to provide examples of how you've effectively communicated technical information to non-technical users.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your troubleshooting approach. Think through past experiences where you successfully resolved escalated tickets or collaborated with others on project delivery, and be ready to share those stories.
