Enterprise Customer Success Manager, EMEA

Harvey is a secure AI platform for legal and professional services that augments productivity and automates complex workflows. Harvey uses algorithms with reasoning-adept LLMs that have been customized and developed by our expert team of lawyers, engineers and research scientists. We’ve found product market fit and are scaling our team very quickly.

Some reasons to join Harvey are:

• Exceptional product market fit: We have partnered with the largest law firms and professional service providers in the world.
• Strategic investors: Raised over $500 million from strategic investors.
• World-class team: Harvey is hiring the best talent from leading tech companies.
• Partnerships: Our engineers and researchers work directly with OpenAI to build the future of generative AI.
• Performance: 4x ARR in 2024.
• Competitive compensation.

Role Overview

As an Enterprise Customer Success Manager, you’ll play a critical role in guiding our clients through their journey with Harvey, and help define the future of work at top enterprises and leading Law Firms. This position is pivotal in ensuring our clients not only adopt but also derive maximum value from our technology. You'll act as a trusted advisor, deeply integrating Harvey into their business processes and workflows.

What You’ll Do:

• Strategic Implementation: Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions.
• Training & Enablement: Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily basis.
• Client Relationship Management: Serve as the primary contact for clients with a prescriptive and consultative approach.
• Success Metrics Management: Leverage adoption rates, utilization metrics, and other KPIs to drive strategies ensuring client satisfaction and high ROI.
• Advocacy and Engagement: Encourage user and stakeholder engagement, transforming them into Harvey advocates within their organizations.
• Customer Health Monitoring: Use analytics and feedback to maintain customer satisfaction, ensuring readiness for renewal and expansion opportunities.
• Feedback Loop: Relay client insights back to our internal teams, aiding in the continuous improvement of our product and services.

What You Have:

• Experienced professionals with a background in Enterprise SaaS, legal (big law) or top tier management consulting firms.
• Individuals with excellent communication and strategic planning skills.
• Results driven candidates who are able to ruthlessly prioritize competing tasks.
• Team players described as committed, collaborative and proactive.

What We Offer:

• A chance to be at the forefront of AI technology and innovation.
• An opportunity to contribute to the growth and direction of our rapidly-evolving Customer Success program.
• A collaborative work environment that promotes growth, learning, and development.

Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.