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- Tasks: Join our team to handle customer queries via phone, email, and web chat.
- Company: Corona Energy is a leading utilities provider known for its positive workplace culture.
- Benefits: Enjoy private medical insurance, profit sharing, and discounts on retail and entertainment.
- Why this job: Be part of a certified Best Place to Work with a focus on employee wellbeing and development.
- Qualifications: Previous customer service experience is essential; energy sector experience is a plus.
- Other info: No evening or weekend shifts; enjoy a vibrant office atmosphere with free snacks!
The predicted salary is between 28800 - 43200 £ per year.
We’re looking for experienced customer service professionals to join the growing team based in our Coventry city centre offices. This role would suit anyone who has previously worked in a contact centre environment and is truly passionate about delivering customer first experiences, based around the idea of "getting it right first time". Experience of working in the energy or utilities sector is highly desirable but isn’t essential, however you must have proven experience in a customer service setting in order to be considered for this role.
In this role you will be:
- Answering inbound phone calls from customers and resolving customer queries as efficiently as possible.
- Monitoring customer email inboxes and web chats, providing responses within KPI timeframes at the highest levels of customer care.
- Working with your colleagues to share experience and skill in answering customer queries, using your adaptability to work with the changing priorities of a busy contact centre environment.
Working Pattern: This role is based in our Coventry City Centre offices and is Monday to Friday, 0830-1700 with an hour for lunch. There is no evening or weekend working for this role.
What can we offer? This role offers a competitive package of remuneration along with access to a wide range of company benefits which includes; Private medical insurance, including 24/7 GP appointments and access to a wide range of professional support. We also offer a life assurance and income protection scheme from day one! Our annual company profit share scheme, rewarding everyone at Corona by sharing in our success. Employee self-sacrifice Electric Vehicle scheme, with a wide range of different models to choose from - supporting our commitment to the energy transition. Access to thousands of retail and entertainment discounts through our internal rewards and recognition scheme, all linked to our company values. On top of these great benefits, we also continue to invest in our people through a wealth of development opportunities, supporting you to get the most from your career!
Working with us at Corona Energy: At Corona Energy we are driven by our company culture which is focused around our core values; Empowered, Forward Thinking and Impactful - these are underpinned by our central value "Customer First". This year we were proud to have been independently certified as one of the Best Places to Work in the UK with over 80% of our team recognising our outstanding employee experience!
To support this experience, we also offer our team:
- Amazing office spaces, with complimentary breakfast, fruit, snacks and drinks throughout the day.
- An annual focus on wellbeing with events and activities to support your health, wealth and inner-self!
- An opportunity to support our charity partners, or to give back to important causes by fundraising or volunteering our time.
- The chance to celebrate success together, at one of our regular sports and social events or at our annual company awards.
If you are looking for a career that is all about positive energy, we would welcome your application! Corona Energy is a Disability Confident employer and as such will offer any successful applicant whatever reasonable adjustments they may require in order to take part in our recruitment process.
Contact Detail:
Corona Energy Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Executive
✨Tip Number 1
Familiarise yourself with the energy sector and its current trends. Even if you don't have direct experience, showing that you understand the industry can set you apart from other candidates.
✨Tip Number 2
Highlight your customer service skills during any interactions. Be prepared to share specific examples of how you've successfully resolved customer issues in the past, as this will demonstrate your ability to deliver a 'customer first' experience.
✨Tip Number 3
Network with current or former employees of Corona Energy on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
✨Tip Number 4
Prepare for potential role-play scenarios during interviews. Since the job involves handling customer queries, being able to demonstrate your problem-solving skills in real-time can significantly boost your chances of landing the job.
We think you need these skills to ace Customer Care Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially if you've worked in a contact centre before. Use specific examples that demonstrate your ability to resolve queries efficiently and deliver excellent customer care.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and how it aligns with Corona Energy's 'Customer First' value. Mention any relevant experience in the energy or utilities sector, even if it's not essential, to show your understanding of the industry.
Showcase Relevant Skills: Highlight skills that are crucial for the role, such as adaptability, teamwork, and effective communication. Provide examples of how you've used these skills in previous roles to enhance customer experiences.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key in customer service roles.
How to prepare for a job interview at Corona Energy Limited.
✨Show Your Customer Service Passion
Make sure to express your genuine passion for customer service during the interview. Share specific examples of how you've gone above and beyond to ensure customer satisfaction in previous roles, as this aligns with the company's 'Customer First' value.
✨Familiarise Yourself with the Energy Sector
While experience in the energy sector isn't essential, having a basic understanding of the industry can set you apart. Research common customer queries related to energy services and be prepared to discuss how you would handle them.
✨Demonstrate Adaptability
The role requires adaptability in a busy contact centre environment. Prepare to discuss situations where you've successfully managed changing priorities or handled unexpected challenges, showcasing your ability to thrive under pressure.
✨Ask Insightful Questions
At the end of the interview, ask thoughtful questions about the company culture, team dynamics, or opportunities for professional development. This shows your interest in the role and helps you determine if it's the right fit for you.
