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- Tasks: Lead a team to deliver top-notch employee relations services and manage your own caseload.
- Company: Join Incommunities, a leading social housing provider with a mission to improve lives in Bradford.
- Benefits: Enjoy a competitive salary, generous leave, training opportunities, and flexible working options.
- Why this job: Make a real impact in a diverse community while fostering a supportive workplace culture.
- Qualifications: CIPD Level 5 or equivalent experience in HR, with strong communication and problem-solving skills.
- Other info: We value diversity and support mental health; adjustments are available throughout the recruitment process.
The predicted salary is between 40000 - 60000 £ per year.
This role requires someone who thrives in a fast-paced environment, is confident in managing sensitive issues, and can lead with empathy, clarity, and professionalism.
About us: We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people. Our purpose is to provide high quality homes, services, and support to our customers, so we’ve worked with colleagues and customers to find out what’s important to them. Our customers sit at the heart of what we do, and our colleagues are the people who’ll help us achieve our vision, which is to create the best customer experience to improve everyday lives.
Duties include:
- Personally manage your own caseload of ER matters.
- Provide strategic oversight of complex and high-risk cases.
- Coach and support managers to handle ER issues effectively.
- Ensure legal compliance and adherence to internal protocols.
- Collaborate on people projects and support Business Partners with ER insight.
- Drive improvements in ER policy, process, and service delivery.
Requirements:
- CIPD Level 5 qualification or equivalent experience.
- Experienced in HR business partnering or employee relations, with a strong understanding of employment law, organisational change, and people strategy.
- Confident communicators who can influence, coach, and build trusted relationships at all levels.
- Proactive and accountable, able to manage multiple priorities at pace while maintaining high standards.
- Analytical and detail-oriented, with strong problem-solving skills and a commitment to continuous improvement.
- Collaborative team players who thrive in a fast-paced, values-led environment.
- Flexible and creative, able to adapt to change and bring fresh thinking to complex challenges.
- Organised and thorough, with excellent project management and record-keeping skills.
- Resilient and professional, with the ability to handle sensitive issues with discretion and integrity.
Benefits:
- Starting salary of £48,452 per year which increases with service.
- Social Housing Pension Scheme - up-to 10% employer contribution.
- 28 days annual leave that increases with service plus bank holidays.
- Option to buy and sell annual leave.
- Training, development, and qualification opportunities.
- Access to an Employee Assistance Programme.
- Cycle to work scheme.
- Local gym membership discounts.
Join Our Team! We’re looking for great people to join us! At Incommunities, we’re committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences because we know that diverse perspectives make us stronger. Based in Bradford, a city known for its rich cultural diversity, we serve vibrant communities. Our recruitment process is designed to support you every step of the way. If you need any adjustments or assistance, just let us know. We’re proud to be a Mindful Employer, committed to mental health and wellbeing. We also hold the 'Committed' Menopause Friendly Accreditation, recognising the importance of support in the workplace.
Apply early! We review applications as they come in and may close the advert before the deadline. Ready to make an impact? Come work with us!
Contact Detail:
Incommunities Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People Operations & ER Manager
✨Tip Number 1
Familiarise yourself with the latest employment laws and regulations relevant to the role. This will not only help you in interviews but also demonstrate your commitment to staying updated in a fast-paced environment.
✨Tip Number 2
Showcase your experience in managing sensitive employee relations issues by preparing specific examples from your past roles. Be ready to discuss how you handled these situations with empathy and professionalism.
✨Tip Number 3
Network with current or former employees of Incommunities, if possible. Understanding their experiences can provide valuable insights into the company culture and expectations, which you can leverage during your discussions.
✨Tip Number 4
Prepare to discuss how you would drive improvements in employee relations policy and service delivery. Think about innovative ideas you could bring to the table that align with their five-year Corporate Strategy.
We think you need these skills to ace People Operations & ER Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements. Tailor your application to highlight how your experience aligns with the role of People Operations & ER Manager.
Highlight Relevant Experience: Emphasise your HR business partnering or employee relations experience, particularly your understanding of employment law and organisational change. Use specific examples to demonstrate your skills in managing sensitive issues and leading teams.
Showcase Your Soft Skills: This role requires strong communication and coaching abilities. Make sure to illustrate your capacity to build trusted relationships and influence at all levels. Mention any experiences where you successfully navigated complex challenges with empathy and professionalism.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Ensure that your documents are well-organised and clearly formatted, as attention to detail is crucial for this position.
How to prepare for a job interview at Incommunities
✨Understand the Role
Make sure you thoroughly understand the responsibilities of the People Operations & ER Manager. Familiarise yourself with employee relations, HR business partnering, and the specific challenges faced in a social housing environment.
✨Showcase Your Empathy
Since this role requires leading with empathy, prepare examples from your past experiences where you've successfully managed sensitive issues. Highlight how you approached these situations with care and professionalism.
✨Demonstrate Your Problem-Solving Skills
Be ready to discuss complex cases you've handled in the past. Use the STAR method (Situation, Task, Action, Result) to clearly outline your thought process and the outcomes of your actions.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle high-risk cases and coach managers. Think about potential challenges you might face in this role and how you would address them effectively.
