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- Tasks: Lead a team to deliver top-notch employee relations services and manage your own caseload.
- Company: Join Incommunities, a leading social housing provider with over 22,000 homes in Bradford.
- Benefits: Enjoy a competitive salary, generous leave, training opportunities, and hybrid working options.
- Why this job: Make a real difference in people's lives while thriving in a supportive, diverse workplace.
- Qualifications: CIPD Level 5 or equivalent experience in HR and employee relations is essential.
- Other info: We welcome applicants from all backgrounds and offer support throughout the recruitment process.
The predicted salary is between 40000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. As our People Operations & ER Manager, you'll lead our People Advisors and Assistants to deliver a high-quality, consistent employee relations service. This role requires someone who thrives in a fast-paced environment, is confident in managing sensitive issues, and can lead with empathy, clarity, and professionalism.
About us: We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people. This year we've launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we've worked with colleagues and customers to find out what's important to them. Our customers sit at the heart of what we do, and our colleagues are the people who'll help us achieve our vision, which is to create the best customer experience to improve everyday lives.
Duties include:
- Personally manage your own caseload of ER matters.
- Provide strategic oversight of complex and high-risk cases.
- Coach and support managers to handle ER issues effectively.
- Ensure legal compliance and adherence to internal protocols.
- Collaborate on people projects and support Business Partners with ER insight.
- Drive improvements in ER policy, process, and service delivery.
Requirements:
- Essential criteria CIPD Level 5 qualification or equivalent experience.
- Experienced in HR business partnering or employee relations, with a strong understanding of employment law, organisational change, and people strategy.
- Confident communicators who can influence, coach, and build trusted relationships at all levels.
- Proactive and accountable, able to manage multiple priorities at pace while maintaining high standards.
- Analytical and detail-oriented, with strong problem-solving skills and a commitment to continuous improvement.
- Collaborative team players who thrive in a fast-paced, values-led environment.
- Flexible and creative, able to adapt to change and bring fresh thinking to complex challenges.
- Organised and thorough, with excellent project management and record-keeping skills.
- Resilient and professional, with the ability to handle sensitive issues with discretion and integrity.
Benefits:
- Starting salary of £48,452 per year which increases with service.
- Social Housing Pension Scheme - up-to 10% employer contribution.
- 28 days annual leave that increases with service plus bank holidays.
- Option to buy and sell annual leave.
- Training, development, and qualification opportunities.
- Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers).
- Corporate health scheme membership.
- Agile and hybrid working.
- Access to an Employee Assistance Programme.
- Cycle to work scheme.
- Local gym membership discounts.
- A team of trained Mental Health First Aiders who are available for colleagues to contact for support.
Join Our Team! We're looking for great people to join us! At Incommunities, we're committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences - because we know that diverse perspectives make us stronger. Based in Bradford, a city known for its rich cultural diversity, we serve vibrant communities. As a social housing provider, we're passionate about making a real difference by providing safe, affordable homes and improving lives. Our recruitment process is designed to support you every step of the way. If you need any adjustments or assistance, just let us know. We're proud to be a Mindful Employer, committed to mental health and wellbeing. We also hold the 'Committed' Menopause Friendly Accreditation, recognising the importance of support in the workplace.
Apply early! We review applications as they come in and may close the advert before the deadline. Ready to make an impact? Come work with us!
People Operations & ER Manager employer: Incommunities
Contact Detail:
Incommunities Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People Operations & ER Manager
✨Tip Number 1
Familiarise yourself with the latest employment law and employee relations best practices. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in a fast-paced environment.
✨Tip Number 2
Network with current or former employees of Incommunities, if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 3
Prepare specific examples from your past experience that showcase your ability to handle sensitive employee relations issues. Highlighting your problem-solving skills and how you've successfully managed complex cases will set you apart.
✨Tip Number 4
Demonstrate your understanding of the company's mission and values during your interactions. Showing that you align with their purpose of improving lives through social housing will resonate well with the hiring team.
We think you need these skills to ace People Operations & ER Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements. Highlight your relevant experience in employee relations and HR business partnering, ensuring you can demonstrate how you meet their criteria.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the People Operations & ER Manager role. Emphasise your CIPD Level 5 qualification, your understanding of employment law, and any specific achievements in managing employee relations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the organisation. Use specific examples to illustrate your ability to handle sensitive issues with empathy and professionalism, and explain how you can contribute to their vision of improving customer experience.
Proofread and Edit: Before submitting your application, carefully proofread your documents for any spelling or grammatical errors. Ensure that your writing is clear and concise, reflecting your attention to detail and professionalism.
How to prepare for a job interview at Incommunities
✨Understand the Role
Make sure you have a clear understanding of the People Operations & ER Manager role. Familiarise yourself with the key responsibilities, such as managing employee relations matters and providing strategic oversight. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Empathy
Given the importance of empathy in this role, prepare examples that demonstrate your ability to handle sensitive issues with care. Share experiences where you've successfully navigated complex situations while maintaining professionalism and clarity.
✨Highlight Your HR Knowledge
Be ready to discuss your understanding of employment law and HR best practices. Prepare to answer questions about how you've applied this knowledge in previous roles, especially in relation to organisational change and employee relations.
✨Demonstrate Your Problem-Solving Skills
The role requires strong analytical and problem-solving abilities. Think of specific instances where you've identified issues and implemented effective solutions. This will show your proactive approach and commitment to continuous improvement.
