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For Companies At a Glance
- Tasks: Support clients through the mortgage process, ensuring data accuracy and excellent customer service.
- Company: Join Nottingham Building Society, a mutual organisation dedicated to community and member support.
- Benefits: Enjoy hybrid working, competitive salary, 29 days leave, and a focus on personal development.
- Why this job: Be part of a friendly culture that values diversity and community impact while helping others achieve home ownership.
- Qualifications: Strong communication skills, teamwork, and a passion for outstanding service are essential.
- Other info: Flexible hours and opportunities for volunteering make this role perfect for balancing work and life.
The predicted salary is between 23700 - 23700 £ per year.
Contract type: Permanent
Hours: Part time, 28 hours
Location: Head Office, Nottingham (Hybrid working, minimum 2 days per week)
Salary: £23,700 per annum
Application process: Please apply via the application button which will direct you to our careers site. If you require any adjustments to assist you in applying, please contact careers@thenottingham.com
In this role, you’ll be at the heart of the mortgage journey—providing consistently high-quality, professional support to both internal teams and external customers, from pre-offer to post-completion follow-ups. You will primarily engage with clients over the phone, expertly guiding them through both residential and buy-to-let mortgage applications.
Here’s a taste of what you will be doing:
- Safeguard data accuracy by completing all administration to a high standard—ensuring the integrity of information across core systems and generating reliable management reports.
- Build strong working relationships with internal teams, brokers, solicitors, and customers, managing enquiries with professionalism and efficiency.
- Resolve and escalate enquiries, issues, and complaints, always putting the customer experience first.
- Collaborate with third parties to support business and customer needs effectively.
- Work flexibly within a cross-functional team to ensure seamless communication, delivery, and administrative support across departments.
- Contribute to continuous improvement, helping refine systems, processes, and policies to align with the Society’s values, risk appetite, and business goals.
- Support business-wide efficiencies by undertaking a range of related activities to benefit our customer base.
About you:
- Excellent communication skills and a passion for delivering outstanding service.
- Confidence in handling multiple tasks and working collaboratively.
- A flexible, can-do attitude and a drive to improve processes and outcomes.
- Strong team player.
Reward & Benefits:
- A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Medicash healthcare scheme, 29 days annual leave plus bank holidays and enhanced family leave.
- Commitment and dedication to your ongoing personal and professional development.
- A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers.
- A strong sustainability agenda – we’re continually finding new ways to be kinder to the environment by reducing our carbon footprint.
- Your health and wellbeing is our priority, we encourage this through a suite of support resources, including a team of trained mental health first aiders.
Embracing Diversity Together:
We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers.
About us:
Together we overcome barriers and shape brighter futures for our customers, colleagues and our communities. We are a mutual, which means we don’t have shareholders. Instead, we’re owned by our members and use our money to do good, investing in our community, responsible causes, and – well, you. So, we’re always striving to do the right thing for our colleagues, communities and members.
Mortgage Processor employer: The Nottingham
Contact Detail:
The Nottingham Recruiting Team
careers@thenottingham.com
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Processor
✨Tip Number 1
Familiarise yourself with the mortgage process and terminology. Understanding key concepts like pre-offer, post-completion, and buy-to-let mortgages will help you engage confidently with clients and demonstrate your expertise during interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be guiding clients through their mortgage applications, being articulate and approachable is crucial. Consider role-playing scenarios with a friend to build your confidence.
✨Tip Number 3
Research Nottingham Building Society's values and community initiatives. Showing that you align with their commitment to diversity and community support can set you apart as a candidate who truly understands their mission.
✨Tip Number 4
Network with current or former employees of Nottingham Building Society. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and questions during the interview process.
We think you need these skills to ace Mortgage Processor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Mortgage Processor. Highlight your relevant experience in customer service and administration, as these are key aspects of the role.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your communication skills, ability to handle multiple tasks, and any experience in the mortgage or financial services sector.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering outstanding service and your commitment to continuous improvement. Use specific examples from your past experiences to demonstrate how you can contribute to the team.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at The Nottingham
✨Know Your Mortgage Basics
Brush up on your knowledge of mortgage processes, including residential and buy-to-let applications. Being able to discuss these topics confidently will show that you're prepared and knowledgeable about the role.
✨Demonstrate Your Communication Skills
Since the role involves engaging with clients over the phone, practice articulating your thoughts clearly and professionally. Consider role-playing common scenarios to showcase your ability to handle enquiries effectively.
✨Showcase Your Team Spirit
Prepare examples of how you've successfully collaborated with others in previous roles. Highlighting your ability to work within a cross-functional team will resonate well with the company's emphasis on teamwork.
✨Emphasise Continuous Improvement
Be ready to discuss how you've contributed to process improvements in past positions. This aligns with the company's values and shows that you have a proactive approach to enhancing customer experiences.
