UX Writer

For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Your role: Global Relay has a rich history of innovatively solving compliant communication and archiving challenges for regulated organizations of all shapes and sizes. Our Design First philosophy guides the development of our enterprise messaging and archiving applications. We are looking for a UX Writer to advocate for and empower our users through all stages of product design – from ideation through to design, localization, delivery, implementation, and adoption – with a focus on creating positive user experiences. The UX Writer will engage and guide our users with clarity, coherence, and conciseness, through the UI and its associated microcopy for multiple touchpoints: buttons, menus, error/confirmation messages, tooltips, navigational elements, CTAs, and more.

Your responsibilities:

• Join a global team committed to its users, equipped with a state-of-the-art toolset.
• Champion our users by researching them, their roles, responsibilities, accountabilities, challenges, tasks, workflows, and more to create the microcopy and content required for their ongoing success.
• Collaborate with UX, Product, Technical Communication, and Marketing to produce consistent content for various touch points and contexts, in line with product, market, and corporate requirements.
• Contribute to the corporate content strategy, design system, UX writing style guide, content library, and the development of content patterns.
• Work with stakeholders to incorporate their insights into your content to ensure your work assists and benefits both internal and external users.
• Review content against established content strategies and styles; outline rationale behind suggestions and revisions to facilitate learning.
• Examine approaches for leveraging UX writing and design processes to streamline content creation.
• Identify approaches to fine-tune existing microcopy and UX content.
• Stay current with advances and trends in this discipline.
• Reinforce branding and corporate voice.
• Advocate ‘writing as design’ thinking with your colleagues and teammates.
• Assist in growing the department when new UX Writers are required.
• Coach and support UX Writers, UX/UI Designers, and other writing stakeholders.

About you:

• 5+ years’ experience UX writing for users of diverse platforms: mobile, web, desktop, surface, wearable technology, etc.
• A portfolio outlining your UX writing output, process, and design thinking.
• Degree/Diploma in English, technical writing, computer science, UX/UI design, or related field.
• Power user knowledge of design tools, e.g. Figma, Microsoft Office, usability testing.
• Working knowledge of wikis, project management tools, i.e. JIRA, product strategy software, e.g. Productboard, collaboration platforms, e.g. Miro.
• Understanding of human-machine interaction fundamentals.
• Awareness of trends and developments in UX writing.
• Advanced interview skills.
• Proven experience of writing for inclusivity and accessibility.
• Strong interpersonal skills to work effectively and empathetically with internal and external customers, subject matter experts, all levels of management, and peers.
• Passion for writing and design and working on cross-disciplinary teams, collaborating with the global UX team.

Nice-to-have qualities:

• Marketing copywriting proficiency.
• Localization tools and process familiarity.
• Knowledge of the financial industry, fintech, and/or compliance.
• API and CMS awareness.
• Familiarity with user assistance methods and artefacts, e.g. guides and help, to assist in usability reviews in conjunction with your content.
• Coding know-how.

What you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.