At a Glance
- Tasks: Maintain community properties and provide top-notch service to residents.
- Company: Balfour Beatty Communities creates quality living experiences with a caring culture.
- Benefits: Enjoy bonuses, health insurance, 401K matching, generous PTO, and volunteer days.
- Why this job: Join a supportive team focused on growth and making a positive impact in communities.
- Qualifications: High school diploma, 4-6 years maintenance experience, and strong customer service skills required.
- Other info: Potential $500 sign-on bonus and opportunities for career advancement.
The predicted salary is between 30000 - 42000 £ per year.
At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only be created when we care about our residents, our partners, our communities, and each other. Our culture of caring drives every aspect of our business, guiding us to always do the right thing and build meaningful connections as we fulfil the needs of our residents and partners with sincerity, empathy, and creativity.
Our Benefits:
- Discretionary bonuses
- Medical and Dental Insurance 1st of the month following employment
- Health, Flexible Spending and Dependent Care Accounts
- Company paid life insurance
- 401K plan with employer matching
- Robust PTO to include sick, floating holidays, vacation, and personal days
- 2 Volunteer Days per year
- Company paid short-term and long-term disability, parental leave
- And more!
About the role:
The Maintenance Technician is integral to meeting this objective, with responsibility for maintaining the overall physical condition of the community and providing world-class service to our valued residents. Our Maintenance Technicians diagnose maintenance issues, make necessary repairs and ensure all resident service requests and other community maintenance is completed in a timely manner.
You may be eligible for a $500 net sign-on bonus to be paid out in your first paycheck.
About the Maintenance Technician Job Family:
Balfour Beatty Communities' (BBC) Maintenance Technician Job Family was established to provide a structure around the maintenance function at BBC. This new framework will create levels around roles and responsibilities, while also attracting, retaining, and growing our maintenance employees! Come grow with us!
Each level has its own requirements as defined in the job description and has a training plan set in place to help you achieve the next level. The Maintenance Job Family has the following levels:
- Maintenance Trainee
- Maintenance Technician I
- Maintenance Technician II
- Maintenance Technician III
What you'll be doing:
- General maintenance and orderliness of property HVAC, mechanical, electrical, utilities and lighting systems, including inspections and repairs.
- Experience level to direct mechanics, technicians, and outside contractors on assigned projects.
- Controls inventory of parts and equipment.
- Make Repairs.
- Ensuring the successful execution of all company safety and environmental policies and procedures.
- Delivering the highest level of resident satisfaction through responsive, consistent, positive, and professional interactions.
- Working a rotating on-call schedule to have 24/7 maintenance coverage.
Who we're looking for:
- High school diploma or GED graduate level.
- 4-6 years of maintenance experience.
- Demonstrated strong customer service skills.
- Advanced knowledge in at least one of the following disciplines: electrical, plumbing, HVAC, carpentry.
- Solid troubleshooting skills.
- Ability to diagnose problems and recommend repairs.
- Ability to work with limited supervision.
- Good time management skills.
- Able to effectively communicate with customers.
- Certifications relevant to the region in which the technician works, for example: EPA 608, Boiler Certification, plumbing, electrical, appliance repair are obtained within 9 months of employment or promotion.
- Required training for Maintenance Tech I completed within 9 months of hire/promotion date.
- Required training for Maintenance Tech II completed within 12 months of hire/promotion date.
- Valid, state-issued driver's license with a safe driving record is required.
Typical Physical Demands:
- Regularly use hands to manipulate tools, machinery, equipment, supplies, and office equipment.
- Frequently stand, reach with hands and arms, climb ladders, balance, and stoop.
- Sit and stand to do clerical work.
- Regularly lift and move equipment and supplies up to 50-75 lbs.
Typical Work Conditions:
Work is performed in and outside a maintenance/machinery environment and in and outside residential properties. Employee frequently interacts directly with residents, maintenance, and communities' staff during the workday.
Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc, an international group that finances, develops, builds, and maintains infrastructure assets.
Accessibility: If you need an accommodation as part of the employment process, please contact Human Resources at: Phone: 610-355-8100 Email: careers@bbcgrp.com
Equal Opportunity Employer, including people with disabilities and veterans.
Contact Detail:
Balfour Beatty Investments & Communities Recruiting Team
careers@bbcgrp.com
StudySmarter Expert Advice 🤫
We think this is how you could land Residential Maintenance Technician - Level II
✨Tip Number 1
Familiarise yourself with the specific maintenance skills required for this role, such as HVAC, plumbing, and electrical work. Highlight any relevant certifications or training you have in these areas during your conversations with us.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've successfully interacted with residents or clients in previous roles. This will show us that you understand the importance of resident satisfaction.
✨Tip Number 3
Be ready to discuss your troubleshooting abilities. Prepare to share specific instances where you diagnosed and resolved maintenance issues effectively, as this is a key part of the job.
✨Tip Number 4
Show your commitment to safety and environmental policies by discussing any past experiences where you adhered to these standards. This will align with our culture of caring and responsibility.
We think you need these skills to ace Residential Maintenance Technician - Level II
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Residential Maintenance Technician - Level II position. Tailor your application to highlight relevant experience in maintenance, customer service, and any specific skills mentioned.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 4-6 years of maintenance experience and any advanced knowledge in electrical, plumbing, HVAC, or carpentry. Use specific examples to demonstrate your troubleshooting skills and ability to work independently.
Showcase Customer Service Skills: Since the role requires strong customer service skills, include examples of how you've successfully interacted with residents or clients in previous positions. This will show that you can deliver the high level of resident satisfaction that Balfour Beatty Communities values.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a maintenance role.
How to prepare for a job interview at Balfour Beatty Investments & Communities
✨Showcase Your Technical Skills
Make sure to highlight your advanced knowledge in areas like electrical, plumbing, HVAC, or carpentry. Be prepared to discuss specific examples of past maintenance issues you've diagnosed and repaired.
✨Demonstrate Customer Service Excellence
Since the role involves direct interaction with residents, emphasise your strong customer service skills. Share experiences where you provided exceptional service and resolved resident concerns effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare to discuss how you would handle common maintenance scenarios or emergencies, showcasing your troubleshooting skills and ability to work under pressure.
✨Understand Company Values
Familiarise yourself with Balfour Beatty Communities' mission and values. Be ready to explain how your personal values align with their culture of caring and commitment to delivering quality living experiences.