Facilities Manager

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $320 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region.

The Facilities Manager oversees and performs the facilities maintenance tasks of a technical services and property maintenance function to both the internal and external parts of buildings, grounds, amenities, and common areas across a group of properties to meet the Company’s requirements for building standards, health and safety, statutory compliance and overall asset functionality.

Key Role Responsibilities

• Acts as a role model at all times by demonstrating the core values.
• Actively seeks interaction and contact with residents to proactively seek to improve service delivery and takes appropriate action to resolve and address service issues.
• Assigns and ensures completion of work orders generated from resident requests for service within the appropriate time and to the required standards.
• Ensures routine upkeep on the properties by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, and safety standards.
• Monitors the building services maintenance and management regime to ensure the mechanical, electrical and other building services plant and equipment reach their expected life span.
• Notifies the Community Manager of major defects or failure trends with recommended actions and costings where appropriate.
• Works with external stakeholders on a regular basis to ensure the property is compliant in all aspects of its works.
• Leads and monitors approved and budgeted capital renovation costs, to meet timelines and costings.
• Provides the Community Manager with monthly reporting of PPM, potential life cycle replacement and contractor performance reviews.
• Inspects work performed by other maintenance team members to assess workmanship, effectiveness of policies and procedures and develop corrective action plans as needed.
• Hires, onboards and develops capability of team members in order to meet key performance goals and future succession requirements.
• Contributes to the development of the annual budget for the property and is accountable for attainment of related budget goals.
• Originates, approves and submits purchase orders and processes invoices from vendors, contractors and service providers for payment.
• Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed.
• Develops and actions regular planned preventative maintenance (PPM) schedules with the approved supply chain of contractors at the required intervals.
• Monitors reactive, statutory and PPM works ensuring service level agreements are met.
• Coordinates and monitors minor works contractors and suppliers’ standards; retains accurate stock records, site operations log, including all relevant RAMS & Permits to work, testing records and conducts annual PAT testing to achieve statutory compliance.
• Ensures that the Asset Management Plan documentation is maintained in an up to date state in each property.
• Reviews and actions site risk assessments and method statements as required with Community Manager.
• Checks that there are no Contractors allowed within or on the property without the necessary RAM’s, PPE, induction and permit to work notices when appropriate.
• Carries out the requirements of HASWA and CDM.
• Is available on call out of hours to respond to emergency situations to resolve problems or contact contractors to address.
• Ensures that the appearance and physical aspects of the properties meet established standards through routine quality and safety inspections.
• Works with Community Managers to develop a positive culture aligned to our brand pillars; championing consistency and operational excellence in the area of facilities management.
• Proactive in striving for continuous improvement through feedback.

About You

The role requires a strong educational background (A-level/HND or equivalent) with proficiency in Microsoft Office. Candidates should have qualifications in electrical/mechanical engineering or plumbing and possess broad knowledge of building repair trades, purchasing procedures, and Health & Safety regulations in the UK. Essential experience includes building maintenance in corporate residential environments, supervising contractors, and managing preventative maintenance systems. The candidate must be highly communicative, independent, and adaptable, with commercial awareness and problem-solving skills. Desirable qualifications include a degree in a relevant discipline, IOSH certification, and knowledge of HVCA SFG20 maintenance job plans.