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- Tasks: Be the first point of contact for customers, handling queries and providing assistance.
- Company: Join a well-known financial services organization with a strong reputation.
- Benefits: Enjoy £24,100pa, hybrid working, 25 days leave, and excellent employer benefits.
- Why this job: Make a real impact by helping customers while developing your communication skills.
- Qualifications: No specific experience required; just bring your passion for customer service!
- Other info: Work in a vibrant office just 2 minutes from Coventry train station.
The predicted salary is between 24100 - 24100 £ per year.
Contract type: Permanent
Pay rate: £24,100pa + excellent benefits*
Hours: Monday-Friday, full time and part time roles available, hours available between 8.30am – 5.30pm (maximum shift of 8 hours per day)
Location: Coventry (hybrid working, only 2 days per week in office)
*Benefits:
- An £800 cash allowance which can be used to increase the cover on core benefits or be added directly to your salary.
- Employer provided benefits such as private medical insurance, virtual GP, critical illness cover and life assurance cover, to name a few.
- 25 days annual leave + all bank holidays.
- The office is a 2 minute walk from Coventry train station.
- Non-contributory pension (up to 12% of your salary)
Our client, well known within financial services, are seeking call handlers to work within their Customer Call Hub. You’ll be the first point of contact for customers calling the organisation, taking calls that come through the helpline.
By listening carefully to consumers and asking the right questions, you’ll be establishing facts and following the processes and procedures that are in place to provide the right level of assistance.
Calls could include queries/questions, customers asking for an update on their case, or new customers reaching out to us and sharing the details of their situation.
You will be accountable for…
- Handling first contact responses – you’ll register new queries and update records on a range of IT systems
- Being trustworthy – you’ll deal with sensitive customer information, so confidentiality is very important
- Putting our customers first – communicating in a clear, straightforward, and thoughtful way – tailoring your verbal and written communications to the person you’re communicating with
- Forwarding on correspondence to the correct department and answering queries, when necessary
- Delivering a fair and efficient service, that reflects the diversity of our customers and our people
Financial Ombudsman Service | Contact Center Agent employer: Financial Ombudsman Service
Contact Detail:
Financial Ombudsman Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Financial Ombudsman Service | Contact Center Agent
✨Tip Number 1
Familiarize yourself with the financial services sector and the role of a Financial Ombudsman. Understanding the common issues consumers face will help you engage more effectively during the interview.
✨Tip Number 2
Practice your communication skills, especially in handling sensitive information. Role-playing scenarios can help you become more comfortable with the types of calls you might receive.
✨Tip Number 3
Research the company’s values and customer service philosophy. Being able to align your answers with their mission will show that you are a good fit for their team.
✨Tip Number 4
Prepare questions to ask during the interview about the team dynamics and the support provided for new employees. This shows your interest in the role and helps you gauge if it’s the right fit for you.
We think you need these skills to ace Financial Ombudsman Service | Contact Center Agent
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Contact Center Agent position. Understand the key responsibilities and required skills, such as handling sensitive information and providing excellent customer service.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service or call handling. Emphasize any previous roles where you dealt with sensitive information or provided support to customers.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and ability to handle customer queries effectively. Mention specific examples from your past experiences that demonstrate your suitability for the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Financial Ombudsman Service
✨Understand the Role
Make sure you have a clear understanding of what a Contact Center Agent does, especially in the context of the Financial Ombudsman Service. Familiarize yourself with the types of calls you might handle and the importance of confidentiality and customer service.
✨Showcase Your Communication Skills
Since the role involves clear and thoughtful communication, prepare examples that demonstrate your ability to communicate effectively. Think about times when you tailored your communication style to suit different audiences.
✨Prepare for Scenario Questions
Expect scenario-based questions where you may need to demonstrate how you would handle sensitive information or difficult customer interactions. Practice articulating your thought process and decision-making skills in these situations.
✨Highlight Your IT Proficiency
As you'll be using various IT systems to register queries and update records, be ready to discuss your experience with technology. Mention any relevant software or systems you've used in previous roles to show you're tech-savvy.
