Senior Digital Product & Implementation Specialist

The Senior Digital Product & Implementation Specialist is responsible for providing vital support to TAG’s valued clients and internal colleagues across all divisions, with implementation, configuration and change-management of TAG’s client-facing digital products. This senior role complements a team of subject matter experts and encompasses a wide range of online products such as booking systems, risk management tools, analytics and reporting platforms and mobile itinerary applications.

As a Senior Digital Product & Implementation Specialist, you will have a diverse and varied role. Here are just some of the things you’ll be getting involved with:

• Lead client-facing implementation projects across the TAG digital product suite, utilising and developing preferred project management products.
• Provide internal and customer-facing system support for TAG’s digital client-facing technology.
• Conduct day to day system updates, configurational changes, testing and system maintenance tasks.
• Validate, review and monitor site escalations received from both external clients and internal colleagues.
• Build and maintain valuable supplier relations with third party system providers.
• Deliver system training to external clients and internal staff via online demonstrations or in-person meetings where necessary.
• Create internal and customer-facing information documentation to ensure a smooth handover of new accounts at go-live and into business as usual.
• Ensure all documentation for digital products are maintained and distributed when applicable.
• Keep updated with new product releases and attend any necessary relevant training to maintain knowledge and continue personal and professional development.

Other Responsibilities Of The Job:

• Work closely with and support the Account Management and global sales teams as required for new business processes, including the delivery of product demonstrations and assisting with functionality queries and best practice.
• Mentor new and existing members of the team to assist with TAG system and product training.
• Perform other duties as may be assigned from time to time.

To be successful at TAG is as much about mindset and attitude as it is about skill set and qualifications. We’re a team who share the same desire and passion to go above and beyond for each and every client. We revel in making the seemingly impossible possible, always rising to the challenge with ambition and a genuine, open attitude.

We work flexibly to accommodate our TAG team colleagues, meaning on occasion there could be requirements outside of office hours to manage time zones and other work commitments. As a Senior Digital Product & Implementation Specialist there are several credentials and attributes which would be advantageous, but a determined attitude and willingness to learn, are equally important.

Education to Degree level or higher in related field or equivalent combination of education and directly related experience.

Experience of SAP Concur Travel Implementation processes and procedures.

Detailed knowledge of the SAP Concur Travel product.

Travelport GDS experience and competency.

Travel industry professional, with prior customer-facing agent booking experience.

Experience with implementation, configuration, and support of digital travel products such as virtual payments, risk management, mobile itinerary applications and analytic platforms.

Knowledge of alternative global online travel booking tools alongside an understanding of API and data integration platforms.

ITIL/Service based and Project Management qualifications or experience.

Proficient in the use of MS Office suite.

Proven record of working in a fast-paced environment with multiple responsibilities.

This is a full-time role (35 hours per week) based in our Manchester office. Since March 2020, we have operated a flexible, hybrid approach to working and will continue to do this moving forward. We will work with you to find the best mix of office and home working that suits your life and the needs of the team.

You will report into the Online Product Implementation Manager who is also based in Manchester. There are other regional teams based in the UK, US, Saudi Arabia, Singapore, Australia and New Zealand that you may work closely with, too.

As passionate as you may be about changing the face of travel, let’s be honest – you’re not doing this for free. So, here’s our promise to you:

• Competitive salary DOE.
• Private Medical and Dental Insurance.
• Wellness/EAP programme.
• Employee discounts.
• Enhanced employer pension contributions.
• Service-based holiday entitlement.

We are also committed to offering an equal opportunity for all employees and applicants.

We want to know a bit about you. Send a cover letter outlining why you think TAG is a good fit for you and an up-to-date CV/resume to uk-recruitment@tag-group.com.

And before you press send, please make sure you’re eligible to work in the UK!