Customer Service - Sales Admin Specialist M/F/D

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

Select how often (in days) to receive an alert:

Location: Telford, West Midlands, Great Britain

Why join theCustomer Servicedepartment?

Each relationship with our customers is much more than a simple collaboration: it\’s a true partnership founded on trust and proximity. This approach enables us to exceed expectations, providing answers that are as effective for their day-to-day needs as for their most ambitious projects. What makes us unique? Our ability to offer a tailor-made service, where technical expertise and commercial commitment come together to create an incomparable experience.

Joining our Team means taking part in an adventure where you\’ll be a key player in our success. You\’ll be on the front line, driving our sales strategy with a proactive approach and innovative solutions, while embodying true leadership in every exchange. It\’s a challenge worthy of your ambition: combining a passion for customer relations with technical mastery to turn every opportunity into a success.

As aCustomer Service – Sales Admin Specialist M/F/D you will report to Customer Service Team Leader in the Customer service based inTelford for aPermanentcontract.

What you will do?

• Serve as the primary point of contact for customer inquiries and issues : Handle all inbound calls and emails, ensuring efficient and accurate responses to customer inquiries.
• Collaborate with internal and external sales teams to process sales orders and maintain alignment with company standards.
• Perform administrative duties promptly and professionally, adhering to Health & Safety and company quality standards.
• Develop a strong understanding of all Hager products through self-learning and training, ensuring knowledgeable customer support.
• Build and maintain excellent relationships with internal stakeholders to enhance overall customer satisfaction.

What about you?

• Demonstrated ability to excite and engage customers by providing exceptional service.
• Strong ability to collaborate with internal teams and communicate effectively with customers and colleagues.
• Proven ability to drive for results, take action, and adapt to changing situations.
• Capability to drive engagement, inspire others, and demonstrate courage in decision-making.
• Ability to manage ambiguity, drive vision and purpose, and contribute to the strategic direction of the Customer Contact Centre.

What we offer?

• Personalized onboarding experience programdesigned to make your first dayssmooth
• Opportunities to learn and grow through Hager Group\’s awarded HiUniversity.
• Internal career opportunities, over 25% of our recruitments are through internal mobility

What are the recruitment stages?

• Once your CV has been selected, you will be contacted by a recruiter for an initial phone exchange.
• You will be invited for a first interview with the hiring manager & the recruiter
• A second Interview will be then organized with the N+2 & the HR manager

Our success relies on collective energy. Apply now and power up your future with us!

#J-18808-Ljbffr