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- Tasks: Lead requirements gathering and support ITAM initiatives using ServiceNow.
- Company: Join a boutique ServiceNow Partner known for strategic IT solutions.
- Benefits: Enjoy flexible working arrangements and a supportive team culture.
- Why this job: Make a real impact on asset management while growing your career in a dynamic environment.
- Qualifications: Experience in ServiceNow HAM/SAM projects and strong communication skills required.
- Other info: ServiceNow certifications are a plus; EU work permit needed.
The predicted salary is between 36000 - 60000 £ per year.
A boutique ServiceNow Partner is seeking an experienced ServiceNow Business Analyst with a strong background in Hardware Asset Management (HAM) and Software Asset Management (SAM). This is an excellent opportunity to join a high-performing team delivering strategic ITAM initiatives through the ServiceNow platform.
Role Overview:
In this role, you will work closely with stakeholders across IT, procurement, and compliance to define, document, and deliver functional requirements for HAM and SAM modules within ServiceNow. Your work will directly contribute to improving asset visibility, compliance, and cost optimisation across the organisation.
Key Responsibilities:
- Lead requirements gathering sessions for ServiceNow HAM and SAM modules
- Translate business needs into functional specifications and user stories
- Collaborate with development teams to support configuration and implementation
- Support integration of HAM/SAM with CMDB, Discovery, and third-party data sources
- Define and improve processes for hardware and software asset lifecycle management
- Ensure alignment with licensing policies, audit readiness, and governance frameworks
- Conduct UAT and assist in change management and user training
Key Requirements:
- Demonstrable experience as a Business Analyst in ServiceNow HAM/SAM projects
- Strong understanding of IT Asset Management practices and the asset lifecycle
- Experience with licensing models, software compliance, and vendor audits
- Skilled in stakeholder engagement and workshop facilitation
- Familiarity with CMDB and Discovery integrations
- ServiceNow certifications (e.g., CSA, CIS-HAM, CIS-SAM) are highly desirable
- Excellent communication and documentation skills
What’s on Offer:
- Join a forward-thinking team delivering enterprise-level ServiceNow solutions
- Opportunity to shape and optimise ITAM practices for large-scale clients
- Flexible working arrangements and a supportive culture
- Competitive salary and clear opportunities for progression
Contact Detail:
Linking Humans Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Servicenow Business Analyst - ITAM (HAM & SAM)
✨Tip Number 1
Network with professionals in the ServiceNow community. Attend relevant webinars, workshops, or local meetups to connect with others who work in IT Asset Management. This can help you gain insights into the role and potentially lead to referrals.
✨Tip Number 2
Familiarise yourself with the latest trends and best practices in Hardware and Software Asset Management. Being knowledgeable about current challenges and solutions in the field will make you stand out during discussions with potential employers.
✨Tip Number 3
Prepare to discuss specific examples of your past experiences with HAM and SAM projects. Be ready to explain how you gathered requirements, collaborated with teams, and improved processes, as this will demonstrate your hands-on expertise.
✨Tip Number 4
Consider obtaining relevant ServiceNow certifications if you haven't already. Certifications like CSA, CIS-HAM, or CIS-SAM can enhance your credibility and show your commitment to the field, making you a more attractive candidate.
We think you need these skills to ace Servicenow Business Analyst - ITAM (HAM & SAM)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience specifically related to ServiceNow, Hardware Asset Management (HAM), and Software Asset Management (SAM). Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that outlines your relevant experience and how it aligns with the responsibilities of the role. Mention specific projects or achievements in HAM and SAM that showcase your skills and contributions.
Showcase Relevant Skills: In your application, emphasise your skills in stakeholder engagement, requirements gathering, and documentation. Provide examples of how you've successfully collaborated with teams to deliver ITAM initiatives.
Highlight Certifications: If you have any ServiceNow certifications such as CSA, CIS-HAM, or CIS-SAM, make sure to include them prominently in your application. These credentials can set you apart from other candidates.
How to prepare for a job interview at Linking Humans
✨Understand the Role
Make sure you have a solid grasp of what a ServiceNow Business Analyst does, especially in relation to Hardware Asset Management (HAM) and Software Asset Management (SAM). Familiarise yourself with the key responsibilities listed in the job description, as this will help you tailor your answers during the interview.
✨Prepare for Scenario-Based Questions
Expect to be asked about specific scenarios related to requirements gathering and stakeholder engagement. Prepare examples from your past experiences where you successfully led sessions or translated business needs into functional specifications. This will demonstrate your practical knowledge and problem-solving skills.
✨Showcase Your Technical Knowledge
Be ready to discuss your familiarity with ServiceNow, particularly the HAM and SAM modules. Highlight any relevant certifications you hold, such as CSA, CIS-HAM, or CIS-SAM, and be prepared to explain how you've applied your technical skills in previous roles.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions that show your interest in the company and the role. Inquire about their current ITAM initiatives, challenges they face, or how they measure success in their asset management practices. This not only shows your enthusiasm but also helps you assess if the company is the right fit for you.
